IBM Netcool Operations Insight enables IT and network operations teams to increase effectiveness, efficiency and reliability by leveraging cognitive analytics capabilities to identify, isolate and resolve problems before they impact your business.
I like the insights and reports that I can get from IBM.
What do you dislike?
I dislike the setup of the program. During college, I took a course outlining excel and all the functionality of excel. Given how the setups are some what similar, I thought IBM would be easy to use. That was wrong. My company switched from using IBM to using Excel because of the user friendly aspect of Excel. The cost also was a huge factor into the switch. I can do all the same things on Excel just as easily as with IBM for a fraction of the cost, HUGGEEEE benefit.
Recommendations to others considering the product
Personally, I prefer using excel over IBM, I feel as though excel is easier to navigate than IBM was.
What business problems are you solving with the product? What benefits have you realized?
The benefits that I have realized with IBM was from the reports that I can make in IBM. The reports allow great insight to be concluded.
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