Katie H.
KH
Katie H.
CFO
Mid-Market (51-1000 emp.)
"Operix is a valuable tool to improve operational and administrative efficiency"
5/5
What do you like best about Operix?

Operix streamlines information flow to and from our field operations. At the onset of a project, operix allows our entire organization to coordinate construction and service man power in real time. Once work is complete, we no longer need to re-key valuable and time-sensitive information from the field to the back office. Review collected by and hosted on G2.com.

What do you dislike about Operix?

We would like the ability to electronically invoice a customer and for the customer to have the ability to pay an invoice through Operix. Review collected by and hosted on G2.com.

DN
Dale N.
Billing Manager
Mid-Market (51-1000 emp.)
"Time Saver"
5/5
What do you like best about Operix?

Operix has changed the way we work for the better. With only one office administrator, we can collect payroll time and invoice work orders for over 100 field employees. Before we used Operix, we needed a much larger team, and it took weeks to send invoices to customers. Now we have decreased the time from service to invoicing to days!

I would defiantly recommend Operix to other Commercial HVAC contractors. Review collected by and hosted on G2.com.

What do you dislike about Operix?

None, Operix is such a time saver. I can't think of any negatives to share. Review collected by and hosted on G2.com.

Kevin O.
KO
Kevin O.
Vice President Information System
Mid-Market (51-1000 emp.)
"Operix is a top-tier field solutions software company for the HVAC industry."
5/5
What do you like best about Operix?

Operix has excellent integration with our Sage 300 accounting software. They have outstanding customer support. Review collected by and hosted on G2.com.

What do you dislike about Operix?

Not really any dislikes. The software originated from an HVAC contractor and they have an excellent feel for what the end user is looking for. Review collected by and hosted on G2.com.

JK
Jay K.
Small-Business (50 or fewer emp.)
"Operix satisfied customer"
5/5
What do you like best about Operix?

Works good and is user friendly, there customer service has always been responsive and willing to work to improve there product. Review collected by and hosted on G2.com.

What do you dislike about Operix?

The interesting thing is if there are things that I dislike, they are more than willing to work to resolve the item so at this point I don't have much that I don't like Review collected by and hosted on G2.com.

DG
Dean G.
IT Manager
Mid-Market (51-1000 emp.)
"Great Experience with Operix' TECHTOOL [Sage Service Operations] formerly IFS!"
5/5
What do you like best about Operix?

Been with Operix since 2014 and they consistently provided us with a Top-Notch product and excellent Service & Support.

Their product, Mobile Tech Tool or SSO, is easy to use, intuitive, performs VERY WELL, helps our day-to-day operations in a Grand Way; Operix' Management & Staff are always there for both major & minor questions/issues! Review collected by and hosted on G2.com.

What do you dislike about Operix?

Like all software products, there are a few minor things which could be tweaked but the good thing is Operix has open ears and listens/addresses our requests & issues. Review collected by and hosted on G2.com.

AL
Angela L.
Small-Business (50 or fewer emp.)
"Outstanding Customer Service"
5/5
What do you like best about Operix?

I am blessed to have such an amazing rep I can contact. I hardly ever have to wait long for a response, and when she explains it, it is with her expertise and where I can understand it. Tiffany Lenington is amazing! Review collected by and hosted on G2.com.

What do you dislike about Operix?

Nothing at this time. I have not had any issues. Review collected by and hosted on G2.com.

Jonathan S.
JS
Jonathan S.
Systems Manager
Small-Business (50 or fewer emp.)
"Effective web-based interface for Sage 100 Contractor"
5/5
What do you like best about Operix?

When our business shut down for Covid, we were able to continue and even streamline operations using Operix for S100 Contractor. Would recommend it for anyone that needs quick access to job data in the field. Review collected by and hosted on G2.com.

What do you dislike about Operix?

Manual labor entry in daily field reports doesn't import to daily payroll records. Review collected by and hosted on G2.com.

BG
Bryan G.
VP
Mid-Market (51-1000 emp.)
"Meckley and Operix - Formerly SSO - Formerly Mobile TechTool"
4.5/5
What do you like best about Operix?

Operix continues to enhance and develop their tool. We appreciate the fact that their staff is very knowledgable about the Sage products and can offer us some basic guidance about other features within our software that may be underutilized. they have become the "smart guys" we call when we hit a roadblock..IT or software related. Review collected by and hosted on G2.com.

What do you dislike about Operix?

As Operix has grown, the folks we encounter at the helpdesk tend to change. Luckily, Justin (our primary contact) and Jay ( the President) are always a phone call away. Both are very responsive. Review collected by and hosted on G2.com.

Ruben R.
RR
Ruben R.
Operations Manager
Mid-Market (51-1000 emp.)
"Excellent product with great support and developers that know their customers"
5/5
What do you like best about Operix?

I always appreciated the attention to the user experiences in the software and also the developers listening to the customer to improve their product. Review collected by and hosted on G2.com.

What do you dislike about Operix?

The only dislikes would be more of a Sage 300 complaint on the inability to customize workflows driven by the parent software. Review collected by and hosted on G2.com.

JP
Jamie P.
Office Manager
Mid-Market (51-1000 emp.)
"Excellent Experiance and Powerful Tool"
5/5
What do you like best about Operix?

Operix lets your business see its growth in a snapshot of the past, present and future. We’re able to be more efficient at every step, we have more insight into the profitability of our service business, and we have greater visibility into every aspect of our operation. Our HVAC business has more than a dozen techs, and Operix works perfectly for us. There are several choices out there but in the end, we couldn’t be happier that we chose Operix. Our project and job management has improved, increasing our profitability. Review collected by and hosted on G2.com.

What do you dislike about Operix?

There is nothing I don't like about the software. Review collected by and hosted on G2.com.