AN
Verified User in Computer Software
"Support that goes above and beyond"
5/5
What do you like best about OpenWrench?

They helped tailor the system to our needs and our employees. Review collected by and hosted on G2.com.

What do you dislike about OpenWrench?

Lot of options on the side menu, but just shows how many features they have. Review collected by and hosted on G2.com.

Response from Stacey Breyer of OpenWrench
Edit edit

Thank you for the great feedback! We're so glad OpenWrench has been able to adapt to your team's needs.

We appreciate your comment about the menu options. There are a lot of features available, but most users only use the ones that apply to their role, with additional tools ready as your needs grow.

We're also happy to hear the inventory features are helping your team stay organized. Thanks again for your support!

Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
"Super Easy to use! Very user-friendly!"
5/5
What do you like best about OpenWrench?

Super user-friendly! The communication with the service providers was easy, seamless, and efficient. Everything was straightforward, and the process was smooth from start to finish. Review collected by and hosted on G2.com.

What do you dislike about OpenWrench?

Notes should be displayed like messages. When you click into the work page, everything should be visible on a single page rather than having to navigate between different sections. Review collected by and hosted on G2.com.

Response from Stacey Breyer of OpenWrench
Edit edit

Thank you for your thoughtful feedback! We're delighted to hear that you've found OpenWrench user-friendly and that it's improving communication and the efficiency of your work order process.

We also appreciate your suggestion about displaying notes more like messages and making more information visible on a single page. Feedback like yours helps us continue improving the platform, and we'll be sure to share it with our product team!!

Verified User in Restaurants
AR
Verified User in Restaurants
Mid-Market (51-1000 emp.)
"Open Wrench Makes Multi-Location Repair Tracking Simple"
5/5
What do you like best about OpenWrench?

What I like most about Open Wrench is being able to see all open repairs across multiple locations at the same time. I also appreciate that I can track each repair as it moves forward. It’s helpful that vendors can check in at locations, and that we’re able to track everything in one place. Review collected by and hosted on G2.com.

What do you dislike about OpenWrench?

For work orders, it would be helpful if the actual work order could be color-coded, not just whether it’s open, deferred, or requested. Review collected by and hosted on G2.com.

Response from Stacey Breyer of OpenWrench
Edit edit

Thank you for the great feedback! We’re glad OpenWrench is helping your team stay organized and giving you better visibility into repairs across locations.

We also appreciate the suggestion around color-coding work orders themselves — that’s great feedback and I’ll be sure to share it with our product team. Thanks again for being a valued OpenWrench partner!

AN
Verified User in Facilities Services
"Use of system and support from Stacey Bryer and Skyler Cross were the best I have experienced."
5/5
What do you like best about OpenWrench?

the ease and knowledge from the support of Open Wrench Review collected by and hosted on G2.com.

What do you dislike about OpenWrench?

if any changes are made, to take time to be on a call to go over so they will not be forgotten and questions can be asked immediately. Review collected by and hosted on G2.com.

Response from Stacey Breyer of OpenWrench
Edit edit

Thank you so much for your thoughtful review! We're thrilled to hear that you've had such a positive experience with OpenWrench and that our support team - we strive to be the best!

AN
Verified User in Health, Wellness and Fitness
"this is an amazing platform in stream lining all our maintenance issues."
5/5
What do you like best about OpenWrench?

The QR code scan and the AI platform everything is fantastic. Review collected by and hosted on G2.com.

What do you dislike about OpenWrench?

So far there is nothing that I do not like about open wrench. Review collected by and hosted on G2.com.

Response from Stacey Breyer of OpenWrench
Edit edit

Thank you so much for your thoughtful review! We're thrilled to hear that you're enjoying the QR code scanning and AI features, and that OpenWrench is helping streamline your maintenance operations and vendor management. It's especially rewarding to know the platform is making a meaningful difference for your team!

Verified User in Manufacturing
AM
Verified User in Manufacturing
Mid-Market (51-1000 emp.)
"Customizable Solution with Minor Improvements Needed"
5/5
What do you like best about OpenWrench?

I appreciate that OpenWrench is customizable, which allows us to tailor it to meet our specific needs for managing work orders across all of our facilities efficiently. The owners truly care about continuously enhancing the platform, which instills confidence that the service will keep improving in ways that benefit the users directly. I also value the control over user access, which ensures that we can manage who has the necessary permissions within the system. Additionally, the initial setup was quite easy, which helped us get started without complications. Review collected by and hosted on G2.com.

What do you dislike about OpenWrench?

I wish that when scheduling a work order, the lead tech and others would automatically populate based on the routing assignments. Currently, I have to manually select the techs every time for each location, which used to be automatic but stopped working, requiring me to choose the lead tech and others every time. Review collected by and hosted on G2.com.

Verified User in Oil & Energy
AO
Verified User in Oil & Energy
Mid-Market (51-1000 emp.)
"Efficient Communication and Top-Notch Support for Maintenance Teams"
4.5/5
What do you like best about OpenWrench?

I appreciate how this app allows me to communicate efficiently with my maintenance and repair team, whether the issue is urgent or not. I find it very useful to be able to enter model and serial numbers for each piece of equipment, as well as track expenses associated with them. The option to upload pictures, PDFs, and other important documents directly into the app is helpful, both for maintenance or repair tasks and for storing general information about each item. Additionally, customer support has been excellent—Stacy is always available and responds promptly whenever I need assistance. Review collected by and hosted on G2.com.

What do you dislike about OpenWrench?

The app has experienced occasional outages. Although these were resolved promptly, they can still create problems. Review collected by and hosted on G2.com.

Mary A.
MA
Mary A.
PA Realtor
Mid-Market (51-1000 emp.)
"User-Friendly and Quick, Boosts Maintenance Management"
5/5
What do you like best about OpenWrench?

I find OpenWrench very easy to use and user-friendly. It's quick and has very few glitches, which makes my life much easier. Review collected by and hosted on G2.com.

What do you dislike about OpenWrench?

One area that could be improved is the locations screen. It would be helpful if I could click on a work order directly from the location screen. Review collected by and hosted on G2.com.

Response from Stacey Breyer of OpenWrench
Edit edit

Thank you for the kind words—we’re so glad to hear that you’re finding OpenWrench easy to use, fast, and reliable. That’s exactly the experience we aim to deliver, so it’s great to know it’s making your day-to-day easier.

We also really appreciate the feedback on the locations screen. Being able to "create work orders" from there is a great suggestion and makes a lot of sense from a workflow standpoint. I’ll be sure to share this with our product team for consideration.

Thanks again for taking the time to share your experience—we truly value your input!

Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
"Orangetheory OpenWrench Review"
4.5/5
What do you like best about OpenWrench?

I love that OpenWrench is quick and easy to use! User friendly! Review collected by and hosted on G2.com.

What do you dislike about OpenWrench?

There is not much that I dislike about open wrench. Review collected by and hosted on G2.com.

Response from Stacey Breyer of OpenWrench
Edit edit

Thank you for your kind review! We're so glad to hear you find OpenWrench quick, easy to use, and user-friendly. It's great to know that having everything in one place—and the convenience of the mobile app—has been helpful for managing equipment issues. We truly appreciate your feedback and your support!

Verified User in Retail
AR
Verified User in Retail
"Exactly What We Were Looking For"
5/5
What do you like best about OpenWrench?

OpenWrench let's me keep control of work, costs, and asset tracking. Review collected by and hosted on G2.com.

What do you dislike about OpenWrench?

OpenWrench has so far been able to build anything I thought it may have been lacking. Review collected by and hosted on G2.com.

Response from Stacey Breyer of OpenWrench
Edit edit

Thank you so much for the kind review! We're thrilled to hear that OpenWrench is helping you stay on top of work orders, costs, and asset tracking while providing the transparency your team needs. We truly appreciate your partnership and feedback, and we're always here if there's anything we can do to make your experience even better.