Verified User in Public Relations and Communications
AP
Verified User in Public Relations and Communications
Mid-Market (51-1000 emp.)
"Intuitive, easy-to-use system that covers all our organization's needs"
4.5/5
What do you like best about OpenWater Application and Review Cloud?

Quick to set up, simple to learn, comprehensive in functionality, and accompanied with excellent customer service. Review collected by and hosted on G2.com.

What do you dislike about OpenWater Application and Review Cloud?

Not always clear if some fixes or refinements are included as standard customer service or if they involve an additional cost. Review collected by and hosted on G2.com.

Response from Brittany Holt of OpenWater Application and...
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Thank you for sharing your thoughtful feedback on OpenWater! We’re glad to hear you find the platform intuitive, easy to set up, and well-supported by our customer service team. We appreciate your note about clarity on what’s included as standard - feedback like yours helps us improve transparency and support for our customers!

Verified User in Education Management
AE
Verified User in Education Management
Small-Business (50 or fewer emp.)
"Very happy with OpenWater"
5/5
What do you like best about OpenWater Application and Review Cloud?

Being able to have multiple calls open at the same time and love the customization options. Review collected by and hosted on G2.com.

What do you dislike about OpenWater Application and Review Cloud?

I don't like when you turn off an option in a dropdown, it still shows up in the dropdown grey'd out. I would like the option to not show it at all. Review collected by and hosted on G2.com.

Response from Brittany Holt of OpenWater Application and...
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Thank you for sharing your experience with OpenWater! We’re pleased to hear the customization and ability to manage multiple calls have been valuable, and we appreciate your feedback on dropdown options. It’s great to know the platform is supporting your conference management needs!

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"OpenWater's limits can be frustrating, but their customer service is excellent"
3.5/5
What do you like best about OpenWater Application and Review Cloud?

Louisa is wonderful -- she's so responsive and helpful with our various issues Review collected by and hosted on G2.com.

What do you dislike about OpenWater Application and Review Cloud?

Two way integration with our AMS would be great Review collected by and hosted on G2.com.

Response from Brittany Holt of OpenWater Application and...
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Thank you for your review! We’re so glad to hear Louisa has been such a helpful and responsive support partner for your team. We appreciate your feedback on two-way AMS integration and are happy OpenWater is already helping streamline your application processes!

AT
Ada T.
Research Project Manager
Mid-Market (51-1000 emp.)
"Manual and Outdated"
2/5
What do you like best about OpenWater Application and Review Cloud?

The best thing I enjoy using the OpenWater application is the dashboard and the ease of reviewing all our current applications. Review collected by and hosted on G2.com.

What do you dislike about OpenWater Application and Review Cloud?

The OpenWater application is very antiquated and outdated. We can customize with our logo's, headers, but it the appearance does not look very modern. I Review collected by and hosted on G2.com.

Response from Debbie Willis of OpenWater Application and...
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Hi Ada, thank you for your feedback — we understand your concerns and want you to know that we're launching a new, improved user interface later this year designed to significantly enhance the overall experience.

Jane R.
JR
Jane R.
Marketing Director
Small-Business (50 or fewer emp.)
"Great platform to run a competition"
5/5
What do you like best about OpenWater Application and Review Cloud?

It enables us to receive entries and manage the judging process, as well as take the configuration over into future contests. Review collected by and hosted on G2.com.

What do you dislike about OpenWater Application and Review Cloud?

The email interface/reporting could be improved Review collected by and hosted on G2.com.

Response from Brittany Holt of OpenWater Application and...
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Thank you for sharing your experience, Jane! We’re glad OpenWater is helping you manage entries, communication, and judging for your competitions. We appreciate your feedback on the email interface and reporting as well; our team is always looking for ways to improve. Thanks for choosing us to support your contests!

Verified User in Higher Education
AH
Verified User in Higher Education
Enterprise (> 1000 emp.)
"Great to use for awards judging."
4.5/5
What do you like best about OpenWater Application and Review Cloud?

I use OpenWater to judge awards. It is easy to use and the customer support is excellent. Questions are answered quickly and accurately. I have been using it for four years now. The judges also mention the system is very user friendly. We use it for three programs. It is easy to convert the submissions into PDFs for review. Review collected by and hosted on G2.com.

What do you dislike about OpenWater Application and Review Cloud?

The only issue I have had is when people submit documentation that is not a Word doc or PDF. Some use Pages or other programs that don't upload as easily. I have been able to convert most attachments and resave them as a PDF to make it easy for the judges. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Submission Process Streamlined"
5/5
What do you like best about OpenWater Application and Review Cloud?

Responsive and knowledgeable support staff. Review collected by and hosted on G2.com.

What do you dislike about OpenWater Application and Review Cloud?

Setting up sessions can be a bit cumbersome. Review collected by and hosted on G2.com.

Response from Brittany Holt of OpenWater Application and...
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Thank you for your review - we’re glad to hear our support team has been responsive and helpful, and that OpenWater is saving you time with reporting and data management. We appreciate your feedback on session setup and will continue looking for ways to make that experience smoother.

TE
Tina E.
Manager, Membership Services
Mid-Market (51-1000 emp.)
"Highly recommend Open Water for your society awards and election needs"
5/5
What do you like best about OpenWater Application and Review Cloud?

I pushed for my organization to adopt use of Open Water for our fellowship nominations and grant application needs. It's been a game changer for us as it allows us easily create nomination forms that have multiple layers of review and approval processes. What I like most about using it is that we can easily integrate it with our AMS system in order to seamlessly confirm qualification criteria (such as having a membership in our oganization) when needed. I also like one of their newest features, which is it continuously updates the application form with data from our AMS with each login. For example if a particular status is needed before proceeding with a form, the nominee can log out of the platform, update their information in our AMS and then login again for the newest updates to be recognized. Review collected by and hosted on G2.com.

What do you dislike about OpenWater Application and Review Cloud?

I enjoy use of the database update feature when integrated with our SSO. I would like it to be easier to initiate two way updates. Review collected by and hosted on G2.com.

EA
Emily A.
PLA Administrator
Small-Business (50 or fewer emp.)
"Excellent program!"
5/5
What do you like best about OpenWater Application and Review Cloud?

The best feature is the reccomendation upload! Instead of having to wait for emailed or mailed submissions, the ability for documents to be directly uploaded into a client file has saved us numerous hours! Review collected by and hosted on G2.com.

What do you dislike about OpenWater Application and Review Cloud?

We were hoping for an easier payment system but alas this did not come to fruition. Review collected by and hosted on G2.com.

Verified User in Food Production
AF
Verified User in Food Production
Small-Business (50 or fewer emp.)
"Great Customer Support"
4/5
What do you like best about OpenWater Application and Review Cloud?

the team is very responsive. they answer quickly and make efforts to find a solution. Review collected by and hosted on G2.com.

What do you dislike about OpenWater Application and Review Cloud?

the way it is organized on the admin side is a bit confusing. Review collected by and hosted on G2.com.

Response from Brittany Holt of OpenWater Application and...
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Thank you for your feedback! We’re glad our support team has been responsive and that automated scoring is making your process easier. We appreciate your note on the admin side and are always working to improve usability. Thank you for trusting OpenWater!