I like the ability to clone the programs annually in OpenWater Application and Review Cloud. The Online Gallery is very helpful for directing attendees who need an agenda. I find the tech support to be very timely, which is reassuring. Building our own reports is also a great option to have. Review collected by and hosted on G2.com.

I find the integration with other systems difficult sometimes, and certain import features are not available. Review collected by and hosted on G2.com.

We have been using OpenWater for 5-6 years now to assist with our Emerald Awards program. It has significantly streamlined not only the back end process, but the front end for our members. We had to do some custom development to make the system work like we wanted but the development team was great. Because we're only in the system 1x per year, it's hard to remember all the necessary steps and their customer service is fantastic. Review collected by and hosted on G2.com.

There is some functionality that didn't work as we hoped so we did need to spend some additional money for custom development. Review collected by and hosted on G2.com.

If I have a question, the person assigned to my account is quick to respond. Review collected by and hosted on G2.com.

I dislike the price increases when renewing a contract. Review collected by and hosted on G2.com.

I like that OpenWater Application and Review Cloud is super user-friendly. I can pretty much figure anything out, and when I've had any sort of problems, the customer service has been really good. The initial setup was really easy as well. Review collected by and hosted on G2.com.

I don't think anything does not work or could be improved. Review collected by and hosted on G2.com.

The application is pretty easy to navigate. The reports and export function save a lot of time. When I do need help, the support team is so responsive. Really appreciate the care and consideration that the team at OpenWater takes to answer questions and when necessary, address issues. Review collected by and hosted on G2.com.

I don't have anything to mention for OpenWater. Review collected by and hosted on G2.com.

Open Water has enbaled us to adhere to it's process in defining an application, and using that application to create an online portal for which interested partis can interact with application over a period of time, and submit a final application within the deadline for that calendar year. THis software allowed us to automate this process for whioch was one a very manual, paper-based process. This process starts with the application setup, and then bringing in the invited nominated companies, bring forward their application submissions, and move us through the judging stage. Review collected by and hosted on G2.com.

We use Open Water for most of this process. However, we tend not to use the built-in email functions as the email tends to fall into "spam" mailboxes, and is no longer effective for us. We email our nominated parties separate from Open Water. Review collected by and hosted on G2.com.

I was not familiar with the workings of the application website, but the help page came in handy when it was time to make updates and changes as the year progressed. I still refer to the help page when I need a refresher on how everything works or how to adjust some things so that is what I like best, having simple instructions and easy to follow steps. Review collected by and hosted on G2.com.

Although our office workflow has greatly improved with the OpenWater Application, I do find some things not available to us or have not found a work around to every issue but overall, the whole process has been an improvement for our program so far. Review collected by and hosted on G2.com.

The OpenWater team has an impressive response rate (they are quick) and their customer service is beyond compare. Any time I've needed assistance, our dedicated team member has answered my questions fully, taken initiative to find us better solutions, and assists in customizing our experience and use of their platform as we go. After being in the system every day most months of the year, I can say that it does take time to learn - but the OpenWater customer service team gives you every bit of help in implementing your programs and each step of the way. The platform is already nearly-infinitely customizable, and if needed, they have a team of brilliant programmers who will create a solution specifically for your program. For example, they built a solution for our complex scoring system in a way that reduced our workload significantly. Review collected by and hosted on G2.com.

I think the only thing I cold point to as a negative is the time to familiarize yourself with the system. It means having a dedicated, tech-savvy person in charge is imperative. That said, I haven't looked into OW's learning programs as much as I should for our other team members - I usually train them on the specifics of what I need them to do in the system. Review collected by and hosted on G2.com.

The ease of use and customer support. I can always count on the support team to respond is a very timely manner. The number of features that are available is a top benefit for us. Review collected by and hosted on G2.com.

There is a learning curve to Open Water, but once you learn the system, the possibilities are endless. Review collected by and hosted on G2.com.

It's easy to use, intuitive, and malleable. Tech support is also great! I love that you can clone your awards each year and make changes as needed. Having a public website is a fantastic feature as well. Review collected by and hosted on G2.com.

Nothing really. All of the things I listed previously are true.one thing I'd change is being able to change the open/close dates for each section at once rather than individually. Review collected by and hosted on G2.com.