I used to collect our scholarship applications by paper copies that were mailed in, and then I had to scan everything in. After that I had to save applications for our judges to access and they had to fill out paper forms. OpenWater has saved our team hundreds of hours; our scholarships look cleaner than they did before and we can make sure applicants are supplying the information we need with the required fields! Applications often came in with missing information, which disqualified them. Collecting the information for payment has also been made a breeze! Review collected by and hosted on G2.com.

One of the downsides to the platform is where some of the items are located; there are several spots for judge information or what limitations you want to have on your application. With having multiple locations for different things, it takes a little longer to set things up. I absolutely love the customer service in terms of how quickly they respond and assist with any questions- when they go on vacation there is always someone else to help. But some of the things that I have felt should be intuitive are not, which results in me reaching out and having to get assistance when it could have been right there. Review collected by and hosted on G2.com.

Getting a prompt answer from a real human! Review collected by and hosted on G2.com.

Evaluation/Reviewer portal side-by-side view. Wish you could toggle between full screen and side by side. Review collected by and hosted on G2.com.

I like that the application can be customized. OpenWater stores everything, and I can quickly pull information and stats without relying on other staff. Review collected by and hosted on G2.com.

You have to become familiar with the platform, but it becomes much easier the more you use it. Review collected by and hosted on G2.com.

There are many things I like about OpenWater. Before using OpenWater, our organization did everything via email. When you have 400 or more students and businesses applying via email, that gets very overwhelming and becomes inefficient. OpenWater has allowed our organization to streamline every one of our programs and application processes. Not only that, but creating the applications and procedures on OpenWater is clear, straightforward, and efficient. On the user side, we've been told that the software is easy to navigate. Lastly, the customer support has been stellar! Once we began using OpenWater, we've worked exclusively with the Director of Customer Support, and she's been amazing! She answers every question or concern I have. It's felt very much like a collaborative process as my coworkers and I learn to use the platform. OpenWater has gone above and beyond for our organization. Review collected by and hosted on G2.com.

I have yet to find a downside of using OpenWater. Review collected by and hosted on G2.com.

Overall, the program is user-friendly and easy to navigate. Review collected by and hosted on G2.com.

The customization options are limited, which makes it harder to create a smoother, more user-friendly interface. Review collected by and hosted on G2.com.

I like using OpenWater Application and Review Cloud for its data tools that allow me to accomplish multiple tasks. I also appreciate how everything can be saved, so I can return to my work at a later time. The initial setup was very easy too. Review collected by and hosted on G2.com.

I find that settings can get bungled, especially the settings related to sending automatic notifications to applicants. Review collected by and hosted on G2.com.

I love how customizable and thorough openwater is! The report functions are particularly great. Also, the customer service is unparalleled! Review collected by and hosted on G2.com.

I would love to have better control over the voting/scoring systems. Review collected by and hosted on G2.com.

The ability to custom build the applications to meet your needs is one of the best features. The support from the team is also great and they are very responsive. Review collected by and hosted on G2.com.

The learning curve and training of new members is the most difficult part. Many features are buried in the platform and can be hard to find. Review collected by and hosted on G2.com.

Great customer service and quick response times. Review collected by and hosted on G2.com.

We've experienced several "bugs" (more than we think is acceptable) as well as other not so great standard features that have affected our own processes as well as our applicants'/reviewers' experiences. (For example, in the review form, when going to the second page, it does not take the user to the top of the form, it starts them in the middle. We've been told that this is just the way it is... But we keep getting complaints about it because it makes our reviewers' jobs harder.) This is just one example of a standard feature that we are not happy with. The amount of bugs we have experienced has also been frustrating.

The overall look and feel / user experience of the software could also be improved. (Just looks outdated and is not always very user friendly). I know you are working on updating this, so we are hopeful it will improve soon.

Also, this is probably our biggest issue, but only one person can own and fill out a form— others can't log in to complete their own sections. We wish it were possible for multiple people to enter their individual information into a shared form, with everything connecting to the same place. I know you said you were working on adding this too, so we are holding out hope! Review collected by and hosted on G2.com.

Easy to follow instructions for setting up your application. Super helpful support team answers questions quickly and usually with video clips for future reference. Review collected by and hosted on G2.com.

If you do not use it very often, it is easy to forget how to use it, but the nice thing is, you can copy what you did the last time and only have to tweak dates and deadlines, so you are not always starting from scratch Review collected by and hosted on G2.com.