Business Workspaces, an OpenText™ Extended ECM Platform module, uses pre-built templates and a visually driven Smart View user interface to create customized areas to share and access content needed for a common task or goal. Review collected by and hosted on G2.com.

The level of customization not available too much to customize their own solution Review collected by and hosted on G2.com.

Its reporting tool is one of the best tool that helps oraginzation check perfomance mwtric and analyze workflow efficiency Review collected by and hosted on G2.com.

Nothing can be disliked in SBM .it is perfectly designed. Review collected by and hosted on G2.com.

It really helps in making your day to day business easy and smooth and saves up your cost. Review collected by and hosted on G2.com.

I found it bit technical as a solution software. Review collected by and hosted on G2.com.

helps to manage my daily activities without the hassle of multiple apps Review collected by and hosted on G2.com.

has many advanced features which are not accessible Review collected by and hosted on G2.com.

Features of they product and easy of use Review collected by and hosted on G2.com.

Better subscription model tu attract customers and better pricing model Review collected by and hosted on G2.com.

The best ticketing tool available around the market is MicroFocus Service Request Management Software. I have been using it since the past year and have used two modules namely Incident Management & Change Management. The form creation for ticket creation is quite simple, hassle-free, and easy to understand, and since it is all database-related data storage and data loss prevention is quite good. And since it is a workflow-based ticketing system the user can create as many scenarios as required and it will work fine. The microfocus support is also good they reply on mails and when needed they setup a call for the resolution of query. Review collected by and hosted on G2.com.

The UI for the client should be a little better, many times there are UI-related glitches and then you need to restart the whole application. And idle session time out should be more because many times while thinking of the logic on the workflow it gets timed out. Review collected by and hosted on G2.com.

Micro Focus Service Request Management Software is an AI-powered platform with solutions that run where needed in the cloud, on-premises, and in hybrid environments. I really like Micro Focus because it has a wide portfolio of solutions from functionality tests for development environments to monitoring and analysis tools for production environments, which allows us to innovate faster and with less risk. Review collected by and hosted on G2.com.

Micro Focus Service Request Management Software is an AI-powered feature rich tool that enables us to innovate, advance, and execute professionally, safely, and efficiently. A platform that has worked very well for us in my organization. It provides flexible features and which we can get the most out of, it has worked for me in its entirety. Review collected by and hosted on G2.com.

MF is very easy to use. It is hassle free. It has neat and clean user interface. So, it is user friendly. Review collected by and hosted on G2.com.

Till now I haven't face any issues with MF. Still takes lot of time to load. Review collected by and hosted on G2.com.

This portal is user friendly. No complex UI we can track our request easily. Review collected by and hosted on G2.com.

As of now I find it is good to use no any issues. Review collected by and hosted on G2.com.

It helps us in reporting all the defects and tracking them on a regular basis. It stores all the current SCRs and PCRs we are currently working on. Review collected by and hosted on G2.com.

While logging for the first time the home page never loads at once. After refreshing it once, it works properly. Other than this this is brilliant. Review collected by and hosted on G2.com.