--- title: OpenText Service Management Reviews meta_title: 'OpenText Service Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how OpenText Service Management works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 5 scale: '5' date_modified: '2026-07-12' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # OpenText Service Management Reviews **Vendor:** OpenText **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.7/5.0 **Total Reviews:** 5 ## About OpenText Service Management Automatically categorize tickets, route service requests, find solutions, and identify patterns in incidents and other records to fulfill requests and solve issues quickly. ## OpenText Service Management Reviews ### 1. Micro Focus Service Manager Review **Rating:** 5.0/5.0 stars **Reviewed by:** Kaushil P. | Assistant Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2023 **What do you like best about OpenText Service Management?** The best thing about micro focus service manager is its ease of use, i have been using it for incident management module and it is very easy to implement and it allows allot of changes based on the user requirements. Whenever while developing we get some issue and put mail on customer support they revert immediately and contact us for resolvement of issue. **What do you dislike about OpenText Service Management?** The only thing that i dislike about it is that the UI can be more interactive and more pleasable to people. **What problems is OpenText Service Management solving and how is that benefiting you?** For creating service desk based on user requirements. ### 2. Best tool for ticketing system **Rating:** 5.0/5.0 stars **Reviewed by:** Chethan K. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2022 **What do you like best about OpenText Service Management?** Microfocus service manager UI is just awesome and easy to use, The UI is easy to understand and customizable easily using the script also it can be intergated with many tools. **What do you dislike about OpenText Service Management?** Microfocus not patching the tool frequently that is the drawback of tool bugs and enhancements need to be resolved as per customer requirement else customers move out of this tool **Recommendations to others considering OpenText Service Management:** Yes i recommend for this product **What problems is OpenText Service Management solving and how is that benefiting you?** Microfocus service manager is very useful for daily base ticket activities and also this is the best tool for tracking all the tickets this is the best tool for project management ### 3. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2022 **What do you like best about OpenText Service Management?** The tool providea good monitoring for database. Its very simple and easy to use **What do you dislike about OpenText Service Management?** The support that the team provides. Since they changed from HP to microfocus, the suuporg has gone bad **What problems is OpenText Service Management solving and how is that benefiting you?** Availability of failure of any ports, monitoring the health of all servers ### 4. Senior Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Raghu K. | Senior Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2022 **What do you like best about OpenText Service Management?** GUI and features which matches infra dom **What do you dislike about OpenText Service Management?** Lack of AI features and integration to JIRA **What problems is OpenText Service Management solving and how is that benefiting you?** Service Requests and Incidents ## OpenText Service Management Discussions - [What is Micro Focus Service Manager used for?](https://www.g2.com/discussions/what-is-micro-focus-service-manager-used-for) - [View OpenText Service Management pricing details and edition comparison](https://www.g2.com/products/opentext-service-management/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+12%3A40%3A53+-0500&secure%5Bsession_id%5D=6df96e74-5504-46c5-83cc-79129c36cf19&secure%5Btoken%5D=f096b40890b505db8421385d08fdc6ae12017444fcaf0ce316e7075a445eabc4&format=llm_user) ## OpenText Service Management Features **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access - Mobile Access **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding ## Top OpenText Service Management Alternatives - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,829 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (966 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,305 reviews)