Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Enterprise (> 1000 emp.)
"Using HPSM"
2/5
What do you like best about OpenText Service Management Automation X (SMAX)?

I can quickly view what incidents are tied to me and I can keep track of what I have done. Review collected by and hosted on G2.com.

What do you dislike about OpenText Service Management Automation X (SMAX)?

Lack of features. Not easy to fix a mistake when creating incidents. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Hp service manager usage"
5/5
What do you like best about OpenText Service Management Automation X (SMAX)?

Good for service desk, change management and task management Review collected by and hosted on G2.com.

What do you dislike about OpenText Service Management Automation X (SMAX)?

HP service is bit slow when compared with other such tools and the extent we can customize is pretty limited Review collected by and hosted on G2.com.