Hp Service manager has put in a lot into a single working app. although i did have issues with indexing. Review collected by and hosted on G2.com.

I dont like the idea of it being Java base. it crashes way too frequently Review collected by and hosted on G2.com.

Being able to use templates to log tickets for known issue is invaluable. Also that there are F key shortcuts for a lot of things so you can bind those buttons to your mouse to make HPSM use more efficient. Review collected by and hosted on G2.com.

HPSM, at least for our company, freezes a considerable amount throughout the day. When escalating a ticket or closing a ticket it takes a good chunk of time. Also there are a lot of fields that you do have to fill out for each ticket which makes the whole process more cumbersome than it should have to be. Review collected by and hosted on G2.com.

The possibility to customize everything and the layout Review collected by and hosted on G2.com.

It's a bit too white so you need to provide color in your dashboard Review collected by and hosted on G2.com.

Love it! Everything is so easy to find. I can keep up with clients and help find solutions for them! Its an awesome asset to have. Makes my life easier and I also keep my customers happy! Its a win win situation. Review collected by and hosted on G2.com.

I would want to see more customization within the software Review collected by and hosted on G2.com.

how fast easy and accurate ticket handling is and also it improves efficiency Review collected by and hosted on G2.com.

It takes a while to train someone and have them fully comprehend how easy it can be Review collected by and hosted on G2.com.

HPSM Ticketing system has made our company process more efficient. we are able to assist our customers quicker and allows us to properly provide the user with access being requested Review collected by and hosted on G2.com.

System times out/ laggy. Approvals may not always create a task for us to complete. Review collected by and hosted on G2.com.

Workflows are extermely useful. The linking of parent/child tickets is easy. Review collected by and hosted on G2.com.

Queues do not auto refresh. In my organization we work direectly from HPSM queues and need to constantly refresh in order to see new work. Review collected by and hosted on G2.com.

Full facilities mgt. plus asset grouping, workflow, dashboard analytics and FDA compliance. Versions: Server, Hosted, Mobile, Desktop Review collected by and hosted on G2.com.

I did not have much dislikes about this software. All in all this is the best program I have come across. Review collected by and hosted on G2.com.

The knowledge base is a great tool that works when it is indexed properly. Review collected by and hosted on G2.com.

Being java based, its prone to crash when others run bad queries causing downtime for the entire company. Review collected by and hosted on G2.com.

I love everything about HP. The software is so easy to use especially for a small to medium business. I would definitely refer this to other companies. Review collected by and hosted on G2.com.

There was nothing I didn't like about the program Review collected by and hosted on G2.com.