DK

David K.

Chief Marketing Officer

Information Technology and Services

Mid-Market (51-1000 emp.)

1/26/2018

"Use to manage the employee life cycle"

4/5

What do you like best about OpenText NetIQ Identity Manager?

Easy to manage the employee life cycle and install into your system Review collected by and hosted on G2.com.

What do you dislike about OpenText NetIQ Identity Manager?

Was a little difficult to use and understand at first Review collected by and hosted on G2.com.

AR

Andreas R.

IT Supporter

Marketing and Advertising

Mid-Market (51-1000 emp.)

8/15/2016

"Solid product"

3.5/5

What do you like best about OpenText NetIQ Identity Manager?

The NetIQ access manager has all the functionality and stability we were looking for. It's a very mature product and very logical to use. While the documentation could be quite heavy, authentication worked solidly once hooked up.

It's also extremely well documented. Review collected by and hosted on G2.com.

What do you dislike about OpenText NetIQ Identity Manager?

While it's a mature product, the interface and usability could use a big lift. It's quite heavy for a small team, It would be great if it integrated with more products, and the integrations there are can be quite costly. It's definitely not for soho. Review collected by and hosted on G2.com.

Recommendations to others considering OpenText NetIQ Identity Manager:

There's an extensive amount of documentation. Ensure that you have the resources to deploy fully and learn using it. Also ensure you're aware of whats required for every service you want to hook up. Review collected by and hosted on G2.com.

What problems is OpenText NetIQ Identity Manager solving and how is that benefiting you?

We needed a solid IDM solution that could do SS and provisioning for services both internally and in the cloud. It was also a requirement that we could hook it up to an AD, which some of our services required. Review collected by and hosted on G2.com.

UM

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

9/6/2016

"Longtime user"

5/5

What do you like best about OpenText NetIQ Identity Manager?

NetIQ identity manager is a true enterprise product. Stable, well developed and with all the features you could expect.

It has an easy to use workflow for creating users.

The self-service portal for resetting passwords etc. is easy to deploy.

Has strong user activity monitoring.

Was easy to install on premise Review collected by and hosted on G2.com.

What do you dislike about OpenText NetIQ Identity Manager?

The interface is a bit outdated, a quick overhaul of the interface would mean the world.

It would be nice to be able to customize the self-service portal more. Review collected by and hosted on G2.com.

Recommendations to others considering OpenText NetIQ Identity Manager:

Don't be put out by the interface. This is a powerful sw with exactly the features you need. Review collected by and hosted on G2.com.

What problems is OpenText NetIQ Identity Manager solving and how is that benefiting you?

We needed a way of managing our entire user lifecycle in the company. Review collected by and hosted on G2.com.

AA

Verified User in Aviation & Aerospace

Mid-Market (51-1000 emp.)

7/21/2016

"Caused alot of Problems!"

1.5/5

What do you like best about OpenText NetIQ Identity Manager?

I like for the advanced users that you're able to save information, it's been a lifesaver for myself as an Advanced user for quite some time, but on the Service Desk it's been very very difficult. We are still working through things. Review collected by and hosted on G2.com.

What do you dislike about OpenText NetIQ Identity Manager?

We just rolled out NetIQ in our location and it's been a real pain. User are able to have SSO, but continually get locked out over and over and over again, the software keeps suggesting their network login instead of the custom logins for each of theese websites and programs and our tickets keep piling up, very annoying. Review collected by and hosted on G2.com.

Recommendations to others considering OpenText NetIQ Identity Manager:

Not work it to be honest, I'm not a huge fan. Review collected by and hosted on G2.com.

What problems is OpenText NetIQ Identity Manager solving and how is that benefiting you?

Saving users putting in their passwords, but they are not remembering them, causing more issues. The benefits are not great to be honest. Review collected by and hosted on G2.com.

CI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

11/30/2015

Business partner of the seller or seller's competitor, not included in G2 scores.

"Sales Account ad NetIQ Partner"

4/5

What do you like best about OpenText NetIQ Identity Manager?

Role modules really help users automation Review collected by and hosted on G2.com.

What do you dislike about OpenText NetIQ Identity Manager?

This solution is not suitable for SMB, becuase of complexity Review collected by and hosted on G2.com.