--- title: OpenText IDOL Reviews meta\_title: 'OpenText IDOL Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 10 reviews by the users' company size, role or industry to find out how OpenText IDOL works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 10 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Analytics Tools & Software url: https://www.g2.com/categories/analytics-tools-software --- ### OpenText IDOL Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find OpenText IDOL's **AI and machine learning capabilities** exceptionally easy to use, streamlining their workflows efficiently. [(1 mentions)](https://www.g2.com/products/opentext-idol/reviews?filters%5Bsentiment_snippet%5D=2290874&qs=pros-and-cons#reviews) Users find OpenText IDOL's **AI technology** exceptionally easy to use, streamlining processes with rapid machine learning capabilities. [(1 mentions)](https://www.g2.com/products/opentext-idol/reviews?filters%5Bsentiment_snippet%5D=2290892&qs=pros-and-cons#reviews) Users find OpenText IDOL's **ease of creation** impressive, allowing for quick and effortless project development. [(1 mentions)](https://www.g2.com/products/opentext-idol/reviews?filters%5Bsentiment_snippet%5D=2290903&qs=pros-and-cons#reviews) Users find OpenText IDOL **extremely easy to use** , with AI and machine learning simplifying the building process. [(1 mentions)](https://www.g2.com/products/opentext-idol/reviews?filters%5Bsentiment_snippet%5D=2290907&qs=pros-and-cons#reviews) Users find OpenText IDOL's **machine learning simplicity** allows for quick and easy implementation of solutions. [(1 mentions)](https://www.g2.com/products/opentext-idol/reviews?filters%5Bsentiment_snippet%5D=2290895&qs=pros-and-cons#reviews) ### Top Pros or Advantages of OpenText IDOL ##### 1. AI Features Users find OpenText IDOL's **AI and machine learning capabilities** exceptionally easy to use, streamlining their workflows efficiently. [ See 1 mentions ](https://www.g2.com/products/opentext-idol/reviews?filters%5Bsentiment_snippet%5D=2290874&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Data Analytics at its finest" What do you like about OpenText IDOL? So easy to use and to build things. AI and machine learning makes it done in a snap. ##### 2. AI Technology Users find OpenText IDOL's **AI technology** exceptionally easy to use, streamlining processes with rapid machine learning capabilities. [ See 1 mentions ](https://www.g2.com/products/opentext-idol/reviews?filters%5Bsentiment_snippet%5D=2290892&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Data Analytics at its finest" What do you like about OpenText IDOL? So easy to use and to build things. AI and machine learning makes it done in a snap. ##### 3. Ease of Creation Users find OpenText IDOL's **ease of creation** impressive, allowing for quick and effortless project development. [ See 1 mentions ](https://www.g2.com/products/opentext-idol/reviews?filters%5Bsentiment_snippet%5D=2290903&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Data Analytics at its finest" What do you like about OpenText IDOL? So easy to use and to build things. AI and machine learning makes it done in a snap. ##### 4. Ease of Use Users find OpenText IDOL **extremely easy to use** , with AI and machine learning simplifying the building process. [ See 1 mentions ](https://www.g2.com/products/opentext-idol/reviews?filters%5Bsentiment_snippet%5D=2290907&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Data Analytics at its finest" What do you like about OpenText IDOL? So easy to use and to build things. AI and machine learning makes it done in a snap. ##### 5. Machine Learning Users find OpenText IDOL's **machine learning simplicity** allows for quick and easy implementation of solutions. [ See 1 mentions ](https://www.g2.com/products/opentext-idol/reviews?filters%5Bsentiment_snippet%5D=2290895&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Data Analytics at its finest" What do you like about OpenText IDOL? So easy to use and to build things. AI and machine learning makes it done in a snap. ## Top-Rated Alternatives [ ![Elastic Observability](https://images.g2crowd.com/uploads/product/hd_favicon/e7602b1e1f7be279a08b2d0959fa2432/elastic-observability.svg "Elastic Observability") Elastic Observability 4.2/5(92) ](https://www.g2.com/products/elastic-observability/reviews) [ ![Yext](https://images.g2crowd.com/uploads/product/hd_favicon/5704960912a514431d185a72d7a73091/yext%282%29.svg "Yext") Yext 4.4/5(1,124) ](https://www.g2.com/products/yext/reviews) [ ![Guru](https://images.g2crowd.com/uploads/product/hd_favicon/ca023436a2b2ea9ce1964fde428f0038/guru.svg "Guru") Guru 4.7/5(2,322) ](https://www.g2.com/products/guru/reviews) [ View All Alternatives ](https://www.g2.com/products/opentext-idol/competitors/alternatives) ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 1/12/2023 "Data Analytics at its finest" 5/5 What do you like best about OpenText IDOL? So easy to use and to build things. AI and machine learning makes it done in a snap. Review collected by and hosted on G2.com. What do you dislike about OpenText IDOL? So far nothing to dislike. The system is working as I need it to work in the demo. Review collected by and hosted on G2.com. What problems is OpenText IDOL solving and how is that benefiting you? We are using it for call center analytics. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ravichandran B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ravichandran B.") RB Ravichandran B. Founder Enterprise (\> 1000 emp.) 10/23/2022 "Great software for Video analytics" 5/5 What do you like best about OpenText IDOL? Best for speech analytics and video analytics. Review collected by and hosted on G2.com. What do you dislike about OpenText IDOL? User interface and UX design could have been better. Review collected by and hosted on G2.com. What problems is OpenText IDOL solving and how is that benefiting you? Provides text and video analytics over more than 100 different types of formats. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Rajat J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rajat J.") RJ Rajat J. Consultant Mid-Market (51-1000 emp.) 6/14/2022 "MicroFocus IDOL is one of the leading nexttGen mainframe insight suite" 4.5/5 What do you like best about OpenText IDOL? Every piece of data can be connected and used for connectivity challenges all over teams .It is one solution which collect data from hundreds of data source seemlessly. Review collected by and hosted on G2.com. What do you dislike about OpenText IDOL? Not observed much disadvantages, however Evey technology required effort to learn. Review collected by and hosted on G2.com. What problems is OpenText IDOL solving and how is that benefiting you? It help us for proposal , knowledge and quote management with all its AI powered capabilities. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Rakesh Kumar G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rakesh Kumar G.") RG Rakesh Kumar G. Senior Technical Architect Mid-Market (51-1000 emp.) 6/9/2022 "IDOL next gen mainframe insight suite" 4.5/5 What do you like best about OpenText IDOL? Seemlessly usage with minimal hassal to port from your current application using the insights reports Review collected by and hosted on G2.com. What do you dislike about OpenText IDOL? Still lagging while working on HLASM and Ezt modules Review collected by and hosted on G2.com. What problems is OpenText IDOL solving and how is that benefiting you? Whole suite helped us to put agile migration in place which till this time was either manual or partial automated Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 11/16/2021 "Micro Focus IDOL Review" 4.5/5 What do you like best about OpenText IDOL? The best thing about IDOL is how connected every piece of data can be, it helps solve critical connectivity challenges all across the teams using it making it a great tool Review collected by and hosted on G2.com. What do you dislike about OpenText IDOL? The search engine sometimes can be a bit hard to predict and get the solution you are looking for, for the most times is great searching what you need but it can be refined a bit more Review collected by and hosted on G2.com. What problems is OpenText IDOL solving and how is that benefiting you? When preparing information for key files the tool manages to work perfectly with the documents and classifies the relevance of the document making it safe to work with Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite CD Charles d. Sr. Accountmanager Small-Business (50 or fewer emp.) 5/26/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "OD Search with IDOL" 5/5 What do you like best about OpenText IDOL? With idol, hundreds of different sources can be unlocked with one solution for search, classification, redaction and accessibility purposes. Review collected by and hosted on G2.com. What do you dislike about OpenText IDOL? We suggest a web interface for administration purposes. Review collected by and hosted on G2.com. What problems is OpenText IDOL solving and how is that benefiting you? Searching in different document repositories. Access to documents in different archive locations. Auto masking for GDPR compliance. Keeping track of different document versions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CW Cameron W. Information Technology Logistics Computer Software Enterprise (\> 1000 emp.) 5/11/2018 "Welcome to a New World of Magic!" 5/5 What do you like best about OpenText IDOL? Idol allows you to use your Unstructured data in the most effective way, to generate more ROI Review collected by and hosted on G2.com. What do you dislike about OpenText IDOL? There is absolutely nothing I don't like about IDOL Review collected by and hosted on G2.com. Recommendations to others considering OpenText IDOL: The best software since Sliced bread. If you have massive terabytes of Unstructured data this will be your best option! Review collected by and hosted on G2.com. What problems is OpenText IDOL solving and how is that benefiting you? With IDOL we are able to turn massive amounts of unstructured data and Customize search features to run through data seamlessly. We also took advantage of the in built AI capabilities. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite HI Hicham I. Operations Consultant Banking Enterprise (\> 1000 emp.) 10/24/2016 "brief review" 4.5/5 What do you like best about OpenText IDOL? how it allows me to perform analysis of data and present it visually Review collected by and hosted on G2.com. What do you dislike about OpenText IDOL? needs a long period of time to learn all the ins and outs Review collected by and hosted on G2.com. Recommendations to others considering OpenText IDOL: will recommend, presenting your analysis will be cleaner. Review collected by and hosted on G2.com. What problems is OpenText IDOL solving and how is that benefiting you? was trying to automate my data analysis, found out how it's is easier to present the findings in visual way that makes the presentation easier to understand Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Zachary H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zachary H.") ZH Zachary H. Field Supervisor/Data Manager Non-Profit Organization Management Mid-Market (51-1000 emp.) 10/19/2016 "Use it for data analytics, graphing, and visualization " 3.5/5 What do you like best about OpenText IDOL? Using analytics for trends and customer outlook Review collected by and hosted on G2.com. What do you dislike about OpenText IDOL? Nothing so far, the program is useful for the reason we use it, which is limited Review collected by and hosted on G2.com. Recommendations to others considering OpenText IDOL: None Review collected by and hosted on G2.com. What problems is OpenText IDOL solving and how is that benefiting you? Using idol to help our company with trends and forecasting to help identify areas of issue and positive contributions to our company Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 4/12/2017 "HPE Idol" 3.5/5 What do you like best about OpenText IDOL? The ability to perform a quick search that speeds up resolution of Incidents. Review collected by and hosted on G2.com. What do you dislike about OpenText IDOL? I haven't observed any huge disadventages Review collected by and hosted on G2.com. What problems is OpenText IDOL solving and how is that benefiting you? Searching for Resolution from different sources, ability to anayze big amount of data quickly Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Categories on G2 [Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software)[Insight Engines](https://www.g2.com/categories/insight-engines) ##### Explore More [What's the best mobile marketing platform that combines email, SMS and push notifications in one integrated interface?](https://www.g2.com/discussions/what-s-the-best-mobile-marketing-platform-that-combines-email-sms-and-push-notifications-in-one-integrated-interface)[Best software for tracking candidate interactions](https://www.g2.com/discussions/best-software-for-tracking-candidate-interactions)[Which native advertising platforms work well for a publisher that wants to monetize content without making the experience feel intrusive for readers?](https://www.g2.com/discussions/which-native-advertising-platforms-work-well-for-a-publisher-that-wants-to-monetize-content-without-making-the-experience-feel-intrusive-for-readers) [How does web client acceleration benefit geographically distributed global user bases?](https://www.g2.com/discussions/how-does-web-client-acceleration-benefit-geographically-distributed-global-user-bases)[Which scientific data management platforms prevent data loss and ensure research data security for organisations evaluating solutions before signing a long-term vendor contract?](https://www.g2.com/discussions/which-scientific-data-management-platforms-prevent-data-loss-and-ensure-research-data-security-for-organisations-evaluating-solutions-before-signing-a-long-term-vendor-contract%20)[Pros and Cons Details](https://www.g2.com/products/opentext-idol/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)