A highly configurable system ; it integrates really well with many interfaces across the enterprise. It has wide support for a vast array of information asset types, It provides a fairly dull but simple user interface for asset access and archival.

Its fairly easy to learn and use ,once you get the hang of it. Review collected by and hosted on G2.com.

Maintenance and upgrade costs will be likely high and upgrades will take time.

You will find very few people who are knowledgeable on this Tool and not many want to learn same.

I would say this tool has very Poor Customer Support since may of the organizations still continue with older versions as licensing is costly and the older versions lose support quite quickly. Review collected by and hosted on G2.com.

EMC Documentum appeals to small and medium size companies on-premise, online, and also mobile solutions in many industries. Review collected by and hosted on G2.com.

Many times training is short and confusing, many problems with utilizing certain systems. Not always user friendly. Review collected by and hosted on G2.com.

A document management platform and not just a product. In addition to having industry-specific verticals Review collected by and hosted on G2.com.

Complex, especially for companies without a process culture Review collected by and hosted on G2.com.

It is very flexible and easy to customize Review collected by and hosted on G2.com.

The plug in gives users a hard time depending on the servers that they're associated with. Review collected by and hosted on G2.com.

1. Documentum really does offer every feature you could possibly want in a document management system and a very high level of configurability.

2. EMC also offers digitization solutions (Captiva) that are pretty well integrated with Documentum along with workflow and case management solutions (xCP) for end-to-end solutions.

3. The basic Windows-like interface of Webtop and D2 was fairly easy for users to learn. Review collected by and hosted on G2.com.

In no particular order --

1. Licensing: EMC licensing for Documentum and associated products is confusing and difficult to manage. Everything is licensed separately and maintenance for new licenses begins on date of purchase unless you pay extra to have it "co-termed" with your other licenses. Licensing models and product numbers change with some regularity. Even EMC couldn't always figure out what licenses we had.

2. Staffing: We had a difficult time finding people with Documentum experience, and they were very expensive. I don't know whether it's because of the developers we ended up with or the constraints of the software, but the products we presented to users were not well-accepted. Employees overwhelmingly declared them clunky and difficult to use.

3. Java support and plug-ins: Some Documentum functionality is dependent on Java. The number of Java updates released now is probably an issue for any software dependent on Java, and it is certainly true of Documentum. It has been such a big problem for us that we are giving up the Java-dependent functionality so we can avoid the associated Java version problems. There are also some required plug-ins that have been a problem because we lock down administrator privilege on employee PCs so helpdesk support is required if there is a problem with the plug-in and we have found that to be problematic to troubleshoot.

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The EMC Documentum Records Management solutions help you comply with the record keeping requirements of regulations and leverage uniform policies across all formats, including both physical and electronic records.Allowing collaboration between Documentum and other platforms, enabling users to work within their own system environment, thus ensuring a seamless review process. Review collected by and hosted on G2.com.

Not easy for use for new end user like other CMS such as Sharepoint etc. Also, bit dull in look and feel which may be just my opinion.While Documentum offers a wide variety of features and modules, not all of them are operable out of the box and require support from Sis to implement them. Compare that to the Oracle WebCenter suite of products, which work in concert with each other right after a standard install, and it is easy to see potential cost savings for customers that have been struggling with their Documentum implementations. Review collected by and hosted on G2.com.

EMC Documentum delivers powerful content management and has evolved into an essential element in the mix of business critical services found in many large organizations. These organizations face significant challenges when it comes to day-to-day management and monitoring of the EMC Documentum environment:

increasingly complex configurations that lead to exponential growth of content and docbases, and the integration of new organizations make it harder to assure system performance and availability

performance degradation and faults in indexing services and other applications affect end-user performance and experience

work flow and job failures go undetected as a consequence of complex distributed environments Review collected by and hosted on G2.com.

With current trends for companies to consolidate their infrastructures, minimize applications and gain greater efficiency through “Out-of-the-box” integration products, Documentum customers are faced with the fact that their implementations will not meet these demands. Costs associated with maintaining, let alone upgrading, Documentum are causing more and more companies to re-evaluate their applications. This, along with other factors, may very well be a reason for Documentum’s downturn. I believe Product setup/maintenance/upgrade cost is very expensive for Documentum and EMC used to launch higher version of the product within small tenure, also sometime EMC forces origination to upgrade to latest version which is eventually very expensive and moreover difficult for business user to understand new outlook and functionality of the application frequently. Moreover EMC is not providing older version ( might be sometime 2-3 years old) product support. I think this is one of the strongest reason of downturn of Documentum in ECM market Review collected by and hosted on G2.com.

Content Server - The core engine of Documentum which is very comprehensive, robust and scalable with its object model and API framework. Very stable and can be easily integrated with other products and applications available in the market. The product has one of the best support in its class.

areas of improvement include - pricing, engineering, QA Review collected by and hosted on G2.com.

Pricing - I feel EMC should get innovative with pricing proactively rather then reactively.

Engineering - The products need to be tested better in their labs. Bugs are quite prevalent especially with products that are acquired and integrated. Review collected by and hosted on G2.com.

Customizable DCM with advanced features and enterprise level support Review collected by and hosted on G2.com.

Product Updates are not up to par to the latest technological advances in the market, lagging versus the Cloud based DCM's Review collected by and hosted on G2.com.

Documentum's Object Hierarchy and Business objects framework is ROCK solid. This architecture is so robust that they did not have to change it for over one and half decade.

Even the web services framework DFS, Restful, D2FS D2 everything is built on top of that. Once You have mastered BOF and Object model technically you are the king.

Using the restful services, it is easy to build a custom UI. Records management, Compliance manager are robust solution. Review collected by and hosted on G2.com.

Since Documentum was acquired by EMC, it was a downhill ride from the peak. WDK was not updated in D6X. Centerstage was not successful, DFS was not complete. Licensing was cumbersome and continues to be still. D2 and xCP 2 injected some fresh blood but still licensing is playing spoilsport. Review collected by and hosted on G2.com.