# OpenText Core Fax Reviews
**Vendor:** OpenText  
**Category:** [Online Fax Software](https://www.g2.com/categories/online-fax)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 53
## About OpenText Core Fax
XM Fax is the leading software-based, enterprise-grade Fax over IP (FoIP) solution that makes reliably sending and receiving faxes as easy as using email. At the same time, it also reduces costs and improves security. XM Fax is available either on-premises or via certified ISO/IEC 27001:2013 and PCI DSS compliant cloud solution. XM Fax is designed from the ground up to streamline compliance with HIPAA, GDPR, FERPA, SOX, PCI DSS, and other regulations through features like an event log and optional zero retention. Integrations with MFPs, EMR/EHR solutions, and Exchange/Outlook, as well as free XM Fax iOS/Android mobile apps, further simplify workflows. OpenText is a global leader in the field of enterprise communications solutions. Its suite of enterprise-grade on-premises and cloud fax solutions enable businesses to exchange sensitive and confidential data that meets and exceeds industry regulatory compliance requirements. The company serves businesses, enterprises, and service providers through a global team of customer-focused employees. Its solutions are deployed worldwide across a number of sectors, including education, finance, government, healthcare, manufacturing, retail, and legal services.




## OpenText Core Fax Reviews
  ### 1. Moving to Next Generation Faxing

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.)

**Reviewed Date:** July 17, 2020

**What do you like best about OpenText Core Fax?**

Xmedius is extremely flexible in how it can deliver Fax Messages, it's also nice to have the Service Provider Edition and split up departments to customize their faxing needs, while maintaining a level of security between Departments in compliance with HIPAA, etc. Scalability is also key, with some great fail-over capabilities. Their Technical Support is top notch and is always willing to help regardless of the issue.

**What do you dislike about OpenText Core Fax?**

Lack of a MAC App to integrate MACs into Xmedius, the inability to chain "Sites" within the Service Provider Edition, to combine SITES, while still maintaining settings between sites. Also, with so many features available within Xmedius, sometimes it's hard for a business to understand the "Best Practices" on how yo setup Xmedius, and they don't do a good enough job in assisting here.

**Recommendations to others considering OpenText Core Fax:**

Once implemented, get ready for an explosion of growth, it will become a large undertaking. Also, this system requires multiple disciplines within IT to work together seamlessly, or it will get messy fast.

**What problems is OpenText Core Fax solving and how is that benefiting you?**

We are trying to deliver more reliable faxing through our enterprise, while offering new features that have not been available. Also in our industry, we have quite a few Fax Servers, of various brands in our environment, we are working to consolidate them all to one Fax Server.

  ### 2. Best fax SW I was ever working with, with great possibilities of customization.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Juraj D. | System Engineer (L3) for Global Messaging and MDM solutions, Enterprise (> 1000 emp.)

**Reviewed Date:** November 06, 2020

**What do you like best about OpenText Core Fax?**

XM Fax is easy to configure with many customized parameters. Fax traffic is easy and smooth.
Inbound faxes can be configured to be routed to many different locations. With many other possibilities.
Im appreciate possibility for end users do own monitoring for fax traffic using WebAdminConsole.
High Availability and use "Cluster" mode is also nice feature where two independed fax servers can be synchronized. HA Availability allow us to perform maintenance and system update without interruption of production fax traffic

**What do you dislike about OpenText Core Fax?**

Desktop client is available only as WebClient.
SW Client for end users will be appreciated. Only simple SendFax app can be installed.
Vendor Knowledge base could be improved, it is not easy to find solution for simple issues, and mostly all the time I need to create vendor service ticket for issues Im having

**Recommendations to others considering OpenText Core Fax:**

I can definitely recommend XMFax for all business units where faxing solution is needed.
XM Fax can be installed and configured without any special knowledge, standard sytem admin can do it I believe ;) it is also do not require special knowledge for administration tasks.

**What problems is OpenText Core Fax solving and how is that benefiting you?**

Our company is able to follow PCI standards with XM Fax solution. Users can easily configure own applications and integrate them with XMFax solution with many options starting with simple SMTP, EWS, WEB gui, and much more
also custom customization for specific reports and fax delivery can be configured using Python Scripts

  ### 3. XMedius Cloud Fax Service (XMFax) Review

**Rating:** 4.0/5.0 stars

**Reviewed by:** Shawn U. | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 11, 2020

**What do you like best about OpenText Core Fax?**

We recently migrated from RightFax (on-prem) to XMedius Fax and no longer need to host the infrastructure in house.  The account provisioning process is quick and simple.  Technical support is generally very responsive and helpful.  I pestered them with lots of questions initially and they assisted me with every single one.

**What do you dislike about OpenText Core Fax?**

Their technical support ticketing system is separate from their provisioning ticketing system.  I will elaborate.  I opened several tech support tickets and had a great experience emailing back and forth with support.  My issues were handled promptly.  When I submitted a number porting request application, I got an email saying the request was denied because the name on the form was not authorized with the carrier.  No big deal.  I addressed the issue and replied to the email asking how to proceed.  I heard nothing.  Over the course of two weeks I emailed them several times and received no response.  Eventually I called in only to discover that there are two systems and if I reply to an email from the provisioning system it essentially goes nowhere.  Instead I needed to log back into the portal, look up the provisioning request, go to the comments tab and enter my replies there.  No one tells you this.  You need to figure it out on your own.  It's obviously not the end of the world, but given that our old fax platform was no longer working, it did have an impact.  I will say that once I understood how to communicate with the provisioning team, things went much better.

One other thing - they don't have native integration with Active Directory.  They have a very convoluted way to periodically sync using a Python script.  For such a mainstream service, I would expect better integration with at least the most popular systems like Active Directory.  Same goes for the initial import of users.  I spent a couple hours trying to get the Python script to work and eventually just ended up manually creating accounts as needed.  It was not worth the headache, though it now introduces another system that needs to be maintained manually.

**Recommendations to others considering OpenText Core Fax:**

It's simple to set up, easy to use, and support is helpful.  As a cloud service, it takes away some of the challenges of hosting an on-prem faxing platform.

**What problems is OpenText Core Fax solving and how is that benefiting you?**

RightFax was very antiquated and temperamental.  XMedius seems simpler and we no longer have to worry about supporting an outdated platform in-house.  Support for the old system was poor, which meant more time spent resolving problems.  The combination of better support and moving to the cloud means a more stable, reliable service for our users.

**Official Response from Eduardo Duque:**

> Hi Shawn,

We’re glad the XM Fax solution is working out well for your needs. 

Thank you for your valuable feedback about the number porting system and Active Directory integration. We will look into improving the messaging directing recipients of provisioning request emails to the portal. It’s possible we can make it clearer/more prominent. XM Fax users can access the service in a variety of ways besides the web portal, but that convenience brings with it a tradeoff: native integration with Active Directory is unfortunately not possible. However, we’re going to add an item to our development backlog to review our Python integration to see how we can improve it.

The XM Fax Team

  ### 4. Great service, covers our needs and excellent customer support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Matthew R. | Network Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 07, 2019

**What do you like best about OpenText Core Fax?**

Customer support is very fast and reliable.  I get quick replies and follow ups any time I have an issue.

**What do you dislike about OpenText Core Fax?**

Comments made on each fax are not shared between users who have access to the same fax number.

**Recommendations to others considering OpenText Core Fax:**

Can't think of anything

**What problems is OpenText Core Fax solving and how is that benefiting you?**

Control of info sent in faxes.  We have HIPAA regulations to follow.

**Official Response from Eduardo Duque:**

> Hi Matthew, thank you so much for your kind review. We’re glad XM Fax is delivering for you! 

We also love your very valuable feedback regarding multi-recipient notification, access tracking within teams, and a tagging system. We’re looking into adding something to address those concerns to the roadmap.

Thanks again!
The XM Fax Team

  ### 5. Xmedius Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mark D. | Sr. Solutions Engineer, Enterprise (> 1000 emp.)

**Reviewed Date:** June 07, 2019

**What do you like best about OpenText Core Fax?**

The support resources that are available are incredible. They respond very quickly and are able to provide the required information. Will Larson does a great job supporting us and his training has been very valuable.

**What do you dislike about OpenText Core Fax?**

Documentation can sometimes be difficult to find information. It would also be nice to have an easier way to print confirmation pages at fax time.

**Recommendations to others considering OpenText Core Fax:**

The product is very easy to implement and the support is outstanding.

**What problems is OpenText Core Fax solving and how is that benefiting you?**

Our largest Xmedius customer is adding devices and locations every week. They love the Xerox connector and convenience of not having to run analog fax lines when offices or devices move.

  ### 6. Thomas' Review

**Rating:** 4.0/5.0 stars

**Reviewed by:** Thomas G. | Enterprise (> 1000 emp.)

**Reviewed Date:** October 16, 2020

**What do you like best about OpenText Core Fax?**

I can send faxes right from my desktop, without having to go to the fax machine.

**What do you dislike about OpenText Core Fax?**

What's not to like? It's a great product. I suppose if anything it would be that it doesn't work if the internet is down?

**Recommendations to others considering OpenText Core Fax:**

XM Fax is a good product. Everyone who uses it for the first time is surprised at the user friendly GUI and ease of usage.

**What problems is OpenText Core Fax solving and how is that benefiting you?**

Solved the issue with XM support when we wanted to include a east side company to our Xmedius server. The assistance was great.

  ### 7. World class, enterprise quality support from XMedius

**Rating:** 5.0/5.0 stars

**Reviewed by:** Perry G. | Enterprise (> 1000 emp.)

**Reviewed Date:** October 16, 2020

**What do you like best about OpenText Core Fax?**

The ability to customize XM Fax and adapt to any fax requirement is paramount.  From web services to third-party integration and connections, no one can compete with XM Fax.

**What do you dislike about OpenText Core Fax?**

The technical configuration and reliance on third party products can introduce support challenges, especially for the novice.

**Recommendations to others considering OpenText Core Fax:**

Employ a knowledgable and experience reseller

**What problems is OpenText Core Fax solving and how is that benefiting you?**

I've successfully integrated XM Fax with document management solutions, database management tools and Transaction Authorization systems.  I've also connected XM Fax to a wide variety of telecommunication and email platforms.  I've helped customers make large savings in head count, telecommunications costs, management overhead, and even governance and liability exposure.

  ### 8. Faxing made easy!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Valarie B. | Applications Administrator, Enterprise (> 1000 emp.)

**Reviewed Date:** May 06, 2020

**What do you like best about OpenText Core Fax?**

Makes faxing easy for our staff and allows us to cancel our analog phone lines and dispose of our outdated fax machines.

**What do you dislike about OpenText Core Fax?**

I don't care for the pre-paid subscription plans that expire in 1, 3 or 5 years.  We had to (gu)estimate how many fax pages are sent and received because as an organization, this information was not known. We didn't want to purchase too many credits and have them expire before they were used (wasted money), but also wanted to take advantage of lower pricing per page by buying more credits.

**What problems is OpenText Core Fax solving and how is that benefiting you?**

By implementing a FIOP solution, our staff who are currently working from home due to the pandemic, are now receive incoming faxes via email.  This allows us to stay HIPAA and FERPA compliant by not having this information sitting at a fax machine while the offices are closed.

  ### 9. Simple and easy to use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 10, 2020

**What do you like best about OpenText Core Fax?**

Ease of use and options that fit our needs.  the system is very intuitive.  Our users are able to navigate the fax system easily and the online help is great.

**What do you dislike about OpenText Core Fax?**

So far I have not had any dislikes to report

**Recommendations to others considering OpenText Core Fax:**

None at this tme

**What problems is OpenText Core Fax solving and how is that benefiting you?**

Fax distribution and the ability for the user to track fax status without intervention.

  ### 10. The application is mature, the team that supports it, they are just phenomenal.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Patrick C. | Support Analyst II, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 06, 2020

**What do you like best about OpenText Core Fax?**

We are a hosted solution provider and work with many application vendors, out of the dozens of support teams for those applications the Xmedius support team has always been the most responsive.  Everyone is knowledgable about the product and I've never had to stop and think "what are our SLA's for their support?",  I can count the application vendor teams like that on one hand and the Xmedius support team is the top of that list.

**What do you dislike about OpenText Core Fax?**

That we don't have the opportunity for introducing more products by them.

**What problems is OpenText Core Fax solving and how is that benefiting you?**

Health and education-related requirements for maintaining fax in a digital era.  The benefits would be the dramatic improvement on the modern Faxing process and Toughbook-like reliability of the Xmedius product we use.

  ### 11. Support is great and the product is top notch.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 04, 2020

**What do you like best about OpenText Core Fax?**

XM Fax is a great product to use in place of a physical Fax.  Easy to work with and maintain and eliminates paper waste.  This is a great service to use for our purposes and for many of our customers.

**What do you dislike about OpenText Core Fax?**

There don't seem to be any downsides to using XM Fax.  It gets the job done and does it well.  The newest version expands on the already great product and just makes it better.  At first glance, the system is a little confusing for the Administrator but overall it is intuitive once you get used to the interface.

**Recommendations to others considering OpenText Core Fax:**

This is a great product and I'm glad that we have it and looking forward to using it more and also to further use and alterations to our config in the future.

**What problems is OpenText Core Fax solving and how is that benefiting you?**

Not needing to have fax equipment all over the place for different people and also there's no possibility of someone picking up the wrong fax or seeing someone's information that doesn't need to.  Security is top on our list for using XM Fax and the improvements and upgrades that are in version 9.0 really sell the system and make it even better.

  ### 12. Easy to use and administrate.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 06, 2020

**What do you like best about OpenText Core Fax?**

Easy to administrate and no misplaced faxed documents. We use several shared fax numbers and XMedius has made sharing fax "machines" and keeping faxes secure a breeze.

**What do you dislike about OpenText Core Fax?**

not really a down side as it's common, the phone number porting process can sometimes be lengthy (Do not think this is XMedius telecom rather our telecom trying to delay the port).

**Recommendations to others considering OpenText Core Fax:**

Use the mass import feature to setup your organization.

**What problems is OpenText Core Fax solving and how is that benefiting you?**

We save money over physical lines, we have eliminated lost/misplaced faxes.

  ### 13. I was tasked to find a FoIP solution for our organization. XM Fax met all of our needs.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 18, 2020

**What do you like best about OpenText Core Fax?**

Easy setup and SAML2.0 integration. Tech supports is great!

**What do you dislike about OpenText Core Fax?**

Communication within the company seems scattered at times. It never became a real issue.

**Recommendations to others considering OpenText Core Fax:**

Definitely check out this product.

**What problems is OpenText Core Fax solving and how is that benefiting you?**

We wanted to get rid of our fax lines.

  ### 14. XMedius - Does what it was designed to do.  Tech support is fast

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.)

**Reviewed Date:** February 07, 2018

**What do you like best about OpenText Core Fax?**

The reports are good and easy to customize
Incoming/Outgoing fax history
Easily route faxes to email, network share, printer

**What do you dislike about OpenText Core Fax?**

The UI is a little outdated and some of the views do not have the ability to sort columns.  The services can be a little slow to restart.

**Recommendations to others considering OpenText Core Fax:**

Reduce your carbon footprint by almost eliminating paper.  

**What problems is OpenText Core Fax solving and how is that benefiting you?**

For compliance reasons we need to limit the number of people that have access to faxing.  XMedius allows us to do this with ease.
Paperless faxes

  ### 15. Grateful

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.)

**Reviewed Date:** October 16, 2020

**What do you like best about OpenText Core Fax?**

The simplicity to utilize the fax process.

**What do you dislike about OpenText Core Fax?**

That I waited too long to begin using it.  No other dislikes to-date.

**What problems is OpenText Core Fax solving and how is that benefiting you?**

I handle employee leave of absences and everything is time sensitive, both sendinng and receiving feedback. 
The benefit that stands out the most is that I don't get the error of the manual fax machine, "FAILED TRANSMISSION".

  ### 16. Customer service before, during and after purchase of xMedius Solution

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mirella C. | Chef des télécommunications, Enterprise (> 1000 emp.)

**Reviewed Date:** October 16, 2019

**What do you like best about OpenText Core Fax?**

We feel that there is a genuine desire on their end to work with us in finding customized solutions to solve the hospital's many challenges. They are quick at resolving issues when they present themselves. By issues, I do not mean technical issues. I am referring to reorganization issues internally which necessitate customization from XMedius. It is a very solid technology with no downtime.

**What do you dislike about OpenText Core Fax?**

We have not encountered any downsides with the solution. 

**Recommendations to others considering OpenText Core Fax:**

Have them present you all the features that are possible. Even if you do not integrate them all at the beginning, this will help you plan strategic improvements that will give you visibility and simplify your internal processes. 

**What problems is OpenText Core Fax solving and how is that benefiting you?**

Initially, our biggest challenge was replacing all analog faxes. We are in a totally IP environment so their solution has definitely helped us. We are presently working together to simplify our Send Fax option. 

  ### 17. Reliable fax service

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 08, 2020

**What do you like best about OpenText Core Fax?**

How easy it is to deploy to many users via a single web portal.

**What do you dislike about OpenText Core Fax?**

Notifications on status of sent faxes if successful or not.

**What problems is OpenText Core Fax solving and how is that benefiting you?**

Like already stated, how the get the most users possible with ease to gain access to this service to have the benefit of easily sending out faxes without having major administrative and IT assistance.

  ### 18. Bring fax into the 21st century

**Rating:** 5.0/5.0 stars

**Reviewed by:** Matthew B. | Presales Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 03, 2019

**What do you like best about OpenText Core Fax?**

the ability to send faxes from Outlook client, a Xerox MFP, and the XMedius app on your phone

**What do you dislike about OpenText Core Fax?**

Nothing i dislike, sometimes the prospect is afraid of change and it can be difficult to convince them to realize the positive impact of being able to send faxes from virtually anywhere as well as receive as an email or in a portal.

**Recommendations to others considering OpenText Core Fax:**

If faxes are important to your business, XM Fax will vastly improve your ability to send and receive faxes. You can send faxes from email or any email enabled device, as well as receive faxes via email. Audit trail and the ability to view all sent and received faxes can help with compliance and verification. XM Fax is easy to implement and user adoption is generally very well received. Being able to discontinue analog lines is another huge advantage as telco companies are increasing the cost. Going to XM Fax can also help with relying on printed information and can compliment a "paper-lite" initiative. Custom cover pages and address books are also a nice feature. 24 hour technical support. unlimited scalability, high availability of the solution are also important features. You can keep your existing fax numbers as well as create new ones. 

**What problems is OpenText Core Fax solving and how is that benefiting you?**

the customers that have implemented XMFax, either on premise or cloud, have stated they would not want to go back to analog faxing. Also an audit trail of all sent and received faxes is a powerful feature for some. 

  ### 19. Review from Michael Liu

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Defense & Space | Enterprise (> 1000 emp.)

**Reviewed Date:** March 04, 2020

**What do you like best about OpenText Core Fax?**

Decent product design, easy to configure and use, clear documentation, and very good support.

**What do you dislike about OpenText Core Fax?**

Not easy to find out special configuration details such as certificate generation and signing process, LDAP with StartTLS. Some of these have been documented in KB but in general document. I have to log support cases to resolve these issues.

**Recommendations to others considering OpenText Core Fax:**

This is a good product to reduce cost on all fax requirement.

**What problems is OpenText Core Fax solving and how is that benefiting you?**

Used the product in Australian Defence Project. The product will remove the deployment of hardware fax machines and provide much easy wya to send and receive large number of faxes more efficiently.

  ### 20. Great Technical Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jeremy K. | Server Admin, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 09, 2020

**What do you like best about OpenText Core Fax?**

Very Fast response from support when needed. Quick ti answer any questions. Friendly Techs

**What do you dislike about OpenText Core Fax?**

No dislikes so far. No issues system has been running without issues.

**What problems is OpenText Core Fax solving and how is that benefiting you?**

Simple fax solution and easy to use.

  ### 21. XMedius roll out to over 200 people across 11 locations was flawless

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tony T. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 09, 2020

**What do you like best about OpenText Core Fax?**

Porting numbers, getting new numbers, and user/group setup

**What do you dislike about OpenText Core Fax?**

there are no downsides that i have found

**Recommendations to others considering OpenText Core Fax:**

Port existing numbers where possible

**What problems is OpenText Core Fax solving and how is that benefiting you?**

High cost of analog lines and security of faxes

  ### 22. Easy to use and peace of mind

**Rating:** 5.0/5.0 stars

**Reviewed by:** Joffrey B. | CTO, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 15, 2019

**What do you like best about OpenText Core Fax?**

It's really «set it up and forget»! Handling different fax lines, fax boards, etc is always an annoying but necessary tasks. One must also try to evaluate how many lines will you need for a fax destination, in order to avoid oversaturation. And then, if you are on SIP trunks, you get other difficulties linked to the fax protocols. 
With XMedius, you don't need to ponder about any of this. You get an excellent Fax Server systems in which you can configure different groups, have any number of simultaneous calls coming in to the same destination, it doesn't ring busy ever.

**What do you dislike about OpenText Core Fax?**

We have not found anything to dislike at this time.

**What problems is OpenText Core Fax solving and how is that benefiting you?**

see my comments above but battling issues with T38 protocols are now things of the past. By leveraging the fax server and assigning people responsible of the fax distribution, we are also reducing a lot of the useless printing that occurred in the past as well as eliminating the "lost fax" when someone pics up documents that are not theirs.
We also were able to secure faxes that are confidential by simply adding a DID and a fax user group, without having to deploy additional fax machines or fax boards.

  ### 23. Love using Xmedius.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.)

**Reviewed Date:** July 17, 2020

**What do you like best about OpenText Core Fax?**

It never has any glitches and is seamless.

**What do you dislike about OpenText Core Fax?**

I like to get connected to some in support when I have issues. But I have to wait for a long time to do so.

**Recommendations to others considering OpenText Core Fax:**

None

**What problems is OpenText Core Fax solving and how is that benefiting you?**

We save so much on paper. Everything comes to the shared mail box.

  ### 24. Easy to use Fax Solution

**Rating:** 5.0/5.0 stars

**Reviewed by:** Adrian H. | Systems Engineer, Enterprise (> 1000 emp.)

**Reviewed Date:** May 20, 2020

**What do you like best about OpenText Core Fax?**

XM Fax is easy to use. The ability to get your faxes delivered to your outlook email inbox is a fantastic feature.

**What do you dislike about OpenText Core Fax?**

Configuration complexity for Technology dept.

**What problems is OpenText Core Fax solving and how is that benefiting you?**

Sending and receiving faxes are easily  achieved.

  ### 25. Xmedius ROCKS!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Damien F. | Senior Network Administrator, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 15, 2019

**What do you like best about OpenText Core Fax?**

Super Fast support, professional and extreme stable system to support all your business needs. Easy to manage console. easy to implement. very minimum system requirement works well with SiP trunk and PRI   

**What do you dislike about OpenText Core Fax?**

we have it for the 4th years already - 0 issue. Nada...ZIP. the support and sales are always there whenever you need them. 

**Recommendations to others considering OpenText Core Fax:**

Georges B, should be you one and the only person you should be asking for. He will learn and understand you business needs "Just like that"


**What problems is OpenText Core Fax solving and how is that benefiting you?**

they have all the fax solution that can definitely resolve your daily needs. we receive and send over hundred faxes a day. auto convert to searchable PDF without a glitch.

  ### 26. We're glad we made the switch fro XM Fax

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mustafa Z. | Director Of Information Technology, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 13, 2020

**What do you like best about OpenText Core Fax?**

Easy of use, fax from desktop, maintenance free

**What do you dislike about OpenText Core Fax?**

Nonthing, We like everything about XM Fax

**What problems is OpenText Core Fax solving and how is that benefiting you?**

No need for dedicated fax machines or POTS lines

  ### 27. Freedom from the fax machine

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 07, 2019

**What do you like best about OpenText Core Fax?**

Waiting around the fax machine is a thing of the past. The power of XM Fax in your pocket breaks the tether and the game of waiting around the fax machine or saying...did it come in, did it come in yet. 

**What do you dislike about OpenText Core Fax?**

I haven't used it enough yet to find a flaw.

**What problems is OpenText Core Fax solving and how is that benefiting you?**

Send and receive fax documents directly from phone to places that are fax only recipients

  ### 28. Secure, Mature, and the future of an old technology

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Hardware | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 06, 2019

**What do you like best about OpenText Core Fax?**

The routing rules to allow some offices to send faxes to printers automatically versus others going to an admin really shows the flexibility of the product.

**What do you dislike about OpenText Core Fax?**

I wish the interface, especially of the Windows apps, got a modern facelift. The mobile app doesn't apply proper contrast algorithms so everything comes in horribly speckled and difficult to read.

**Recommendations to others considering OpenText Core Fax:**

I recommend exploring getting a new fax number rather than porting because the telcos are sometimes very difficult to work with. If you're planning to port a number, start the process 3-4 weeks ahead of your target date.

**What problems is OpenText Core Fax solving and how is that benefiting you?**

How old is landline technology? It's nice to move away from those shackles.

  ### 29. Quick and Precise

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 04, 2020

**What do you like best about OpenText Core Fax?**

I like that is is much faster to fax this way. The old took a while and would not properly go through.

**What do you dislike about OpenText Core Fax?**

I wish we could all have our own fax numbers.

**What problems is OpenText Core Fax solving and how is that benefiting you?**

I have not had any problems with XM

  ### 30. Very functional system.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.)

**Reviewed Date:** November 06, 2019

**What do you like best about OpenText Core Fax?**

Local site admin GUI is very useful. Also the web GUI has the most of the admin functions. So remote desktop to the actual windows interface is not required. 

**What do you dislike about OpenText Core Fax?**

No search functions within the GUI. Therefore you have to sort the numbers and pick different pages to find the number you're looking for. 

**What problems is OpenText Core Fax solving and how is that benefiting you?**

Consolidate analog fax services. 

  ### 31. Technical Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Abdul Jaleel M. | Network Engineer, Enterprise (> 1000 emp.)

**Reviewed Date:** September 12, 2019

**What do you like best about OpenText Core Fax?**

The assistance I receive from your technical team

**What do you dislike about OpenText Core Fax?**

I haven't experienced any major issue at the moment.

**What problems is OpenText Core Fax solving and how is that benefiting you?**

I am resolving inactive/out of sync server issues. I also did OS upgrade and a Tomcat server hot-fix.

  ### 32. Good concept, great support, updates and other things keep bringing it down....

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 05, 2019

**What do you like best about OpenText Core Fax?**

The ability for the system to distribute the faxes to the appropriate departments folders on the company network drive. Saves time on distribution. Also the ability for the product to send faxes from any document.

**What do you dislike about OpenText Core Fax?**

The fax server software is not user friendly and doesn't lend itself to the ability to fix issues on our own quickly. Currently when there is some form of update on the server, it causes the system not to work properly, which usually requires a reboot of software or server and then a call to support. This process usually has the system down for two plus hours from time of discovery to resolving the issue.

**What problems is OpenText Core Fax solving and how is that benefiting you?**

Work flow is much more efficient and helps speed up the process of sending and receiving faxes.

  ### 33. Very easy setup and ading users and phone numbers

**Rating:** 5.0/5.0 stars

**Reviewed by:** Peter K. | Director of MIS, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 03, 2019

**What do you like best about OpenText Core Fax?**

speed and ease of use very quick to add new numbers

**What do you dislike about OpenText Core Fax?**

nothing at the moment have not had any problems

**Recommendations to others considering OpenText Core Fax:**

easy to deploy great customer service and implementation

**What problems is OpenText Core Fax solving and how is that benefiting you?**

savings with phone lines costs and easy to change email addresses when employees come and go

  ### 34. Excellent Service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 05, 2019

**What do you like best about OpenText Core Fax?**

I like how Xmedius quick to respond when we open a service a ticket with them.

**What do you dislike about OpenText Core Fax?**

I could not think of anything I dislike. So far I am pleased with the support we're getting

**Recommendations to others considering OpenText Core Fax:**

It's easy to manage. I like how I can see a lot of information when it comes to logging and the ease of resubmitting failed outbound faxes. The inbound can be reroute to either machine, or user or email.

**What problems is OpenText Core Fax solving and how is that benefiting you?**

XML features and the recent one is the failed notification sheet to print hard copy when an Outbound failure occur.

  ### 35. Straight forward to configure Fax Solution with various functions 

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 13, 2019

**What do you like best about OpenText Core Fax?**

the configuration tool provides a good overview for the outgoing , sent and failed fax messages

**What do you dislike about OpenText Core Fax?**

the configuration tool has very many menus and it is not always clear why a specific setting has to be searched where

**What problems is OpenText Core Fax solving and how is that benefiting you?**

especially in gouvernemental environments Fax is required to have 1 to 1 document exchange, receiving Fax messages as attachment to an Email makes it easier to archive this document 

  ### 36. Product is  good, support is great

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 09, 2019

**What do you like best about OpenText Core Fax?**

The support that XM gives if there are any issues

**What do you dislike about OpenText Core Fax?**

Analogue faxing in general.  This makes it a bit easier to deal with in today's business environments.

**What problems is OpenText Core Fax solving and how is that benefiting you?**

I am solving the problem that people still use faxes.

  ### 37. Different, but good.

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 09, 2019

**What do you like best about OpenText Core Fax?**

Ability to fax from my desk and uploading documents.

**What do you dislike about OpenText Core Fax?**

Process takes more steps. Rollout wasn't smooth.

**What problems is OpenText Core Fax solving and how is that benefiting you?**

Easier to go Paperless. Less paperwork.

  ### 38. Problem Solved

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ismaela S. | Systems Analyst, Enterprise (> 1000 emp.)

**Reviewed Date:** February 20, 2019

**What do you like best about OpenText Core Fax?**

Good customer service attention, action and resolution.  Being able to get my job done!

**What do you dislike about OpenText Core Fax?**

I can't think of anything that I dislike about the product.


**What problems is OpenText Core Fax solving and how is that benefiting you?**

Paperless faxes, visual platform, saving on paper, no paper jam frustrations, leaving my desk unattended to retrieve and send faxes.  A one location right on desktop to manage all incoming faxing.

  ### 39. Excellent Support and Great Options

**Rating:** 4.5/5.0 stars

**Reviewed by:** James T. | On-Site Systems Admin, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 11, 2018

**What do you like best about OpenText Core Fax?**

I was a new systems admin for a company that had been using XMediusFAX on premises for years. They were on an older version, but had recently migrated to Office 365 and were trying to move other services to the cloud. XMedius worked with me to get us to the newest version quickly and painlessly, then helped us transition our services to new hardware. No issues, and no problems!

**What do you dislike about OpenText Core Fax?**

I haven't had any problems with XMedius at all. We are happy with their services and support.

**Recommendations to others considering OpenText Core Fax:**

Please avail yourself of their support when setting up and getting started. They know their product very well!

**What problems is OpenText Core Fax solving and how is that benefiting you?**

We have many customers that still use FAX as a primary means of receiving invoices. We were able to set up automated invoice emails through our system, and the customers that have fax numbers instead of email addresses, XMedius makes it easy to send to them from the same systems! And inbound faxing, they make it easy to take them and move them to the correct user based on DID or extension. Once it is set up we never have to touch it. Also, reporting is easy through XMediusFAX.

  ### 40. Xmedius Fax System Review

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Executive Office | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 07, 2019

**What do you like best about OpenText Core Fax?**

Service. Rapid problem resolution. Support by competent people.

**What do you dislike about OpenText Core Fax?**

Time to put in place. Sometimes time to hate an answer.

**What problems is OpenText Core Fax solving and how is that benefiting you?**

No more regular fax. IP only

Foster and more efficient

  ### 41. Horrible customer service - Bait and switch just trying to get money

**Rating:** 0.0/5.0 stars

**Reviewed by:** Erin M. | Chief Financial Officer, Textiles, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 25, 2018

**What do you like best about OpenText Core Fax?**

Its send faxes, and now I need to meet the 40 character minimum for this section.

**What do you dislike about OpenText Core Fax?**

They encouraged me to purchase Fax Credits in bulk so we would not run out and I paid $1200. Then after 12 months they expired and 50% of them had not been used.  They just told me too bad you need to purchase more.  So a waste of $600. They have no way to automatically refill the fax credits, They are unable to charge a credit card to pay for them,  they have no phone number for customer service when you call tech support in India they just take you name and phone number and say someone will call you back.  Big waste of money.

**Recommendations to others considering OpenText Core Fax:**

Make sure you never purchase fax credits unless you are 100% sure they will be used by the expiration date. Don't expect to be able to contact someone to help you.

**What problems is OpenText Core Fax solving and how is that benefiting you?**

I am only creating a problem by costing the Company money

  ### 42. E-Faxing the easy way

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 11, 2018

**What do you like best about OpenText Core Fax?**

Ease of use. Once everything is setup correctly Xmedius faxing requires little to no administration

**What do you dislike about OpenText Core Fax?**

Some of the settings like t.38 re-invites are hard to find for new users. 
Containers deployment module should be revised for more ease of use. 

**Recommendations to others considering OpenText Core Fax:**

Best software with less day to day administration tasks. 

**What problems is OpenText Core Fax solving and how is that benefiting you?**

Everyday E Faxing. faxes sent and received through emails are the best way to keep records saved electronically plus the editions of network printers make it easy to print/file/store faxes where hard copy is needed

  ### 43. Product works great and gets rid of the need for traditional fax machines

**Rating:** 5.0/5.0 stars

**Reviewed by:** Luke P. | Systems Administrator I, Enterprise (> 1000 emp.)

**Reviewed Date:** June 15, 2018

**What do you like best about OpenText Core Fax?**

I enjoy how flexible and dynamic the product is in nature it solves a lot of commons problems we previously experienced with POTS lines 

**What do you dislike about OpenText Core Fax?**

I wish their was a different way to edit cover sheets that was not quite so dated

**Recommendations to others considering OpenText Core Fax:**

Replace those POTS lines with one simple server solution 

**What problems is OpenText Core Fax solving and how is that benefiting you?**

Gets rid of the need for POTS lines and makes faxing simpler more secure and more dynamic and much more cost effective as we are not being billed for a single POTS line (or more) at our 200+ locations we currently have 

  ### 44. Simple Program to Use Once you know the Fundamentals 

**Rating:** 5.0/5.0 stars

**Reviewed by:** Luke P. | System Administrator, Information Technology and Services, Enterprise (> 1000 emp.)

**Reviewed Date:** February 07, 2018

**What do you like best about OpenText Core Fax?**

I like the ability to customize cover sheets and how easy it is to do

**What do you dislike about OpenText Core Fax?**

Managing multiple email domains can be challenging in xmedius at times, however, support is very helpful in getting these settings configured the right way. 

**Recommendations to others considering OpenText Core Fax:**

Quality product with a great support team when you run into issues 

**What problems is OpenText Core Fax solving and how is that benefiting you?**

Replacing POTS lines and traditional fax machines, while still meeting business or in some cases state requirements by utilizing a faxing technology solution.  

  ### 45. XMediusFax migration from older fax service

**Rating:** 4.5/5.0 stars

**Reviewed by:** Bem M. | IT Manager, Financial Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 15, 2017

**What do you like best about OpenText Core Fax?**

That it's a cloud based service, so users are able to fax from anywhere. Also that it can accept a lot of faxes at the same time.  I also like that we can set a policy on the groups . I like that we can choose and switch which fax number will be come the main. I like that there is an app for mobile devices. 

**What do you dislike about OpenText Core Fax?**

It would have been nice to have a non-Administrator role we can assign to our receptionists so that they can monitor and route the faxes as they come in. The only roles it currently has is user and Administrator. 

**Recommendations to others considering OpenText Core Fax:**

Get your groups setup before implementing, it will make it easier when you start creating the users. 

**What problems is OpenText Core Fax solving and how is that benefiting you?**

Provide the ability for everyone in out company to send a fax no matter where they are. 

  ### 46. On-Premise Installation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Carl J. | Enterprise (> 1000 emp.)

**Reviewed Date:** June 15, 2018

**What do you like best about OpenText Core Fax?**

easy to install and configure...........

**What do you dislike about OpenText Core Fax?**

nothing, all working fine in migration  

**Recommendations to others considering OpenText Core Fax:**

Nothing

**What problems is OpenText Core Fax solving and how is that benefiting you?**

All faxes are in same place and easy to administrate

  ### 47. XmediusFax converstion.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.)

**Reviewed Date:** June 07, 2018

**What do you like best about OpenText Core Fax?**

Implementation of the Xmedius solution has cut down on our faxing issues and is very user-friendly.

**What do you dislike about OpenText Core Fax?**

Tracking of all incoming and outgoing faxes through one interface.

**Recommendations to others considering OpenText Core Fax:**

One of the best solution for faxing.

**What problems is OpenText Core Fax solving and how is that benefiting you?**

We are no longer having incomplete faxes through ou our organization. Cutting down on paper waste.

  ### 48. Good Product

**Rating:** 2.5/5.0 stars

**Reviewed by:** Kaleb S. | Database Programmer, Computer Software, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 15, 2018

**What do you like best about OpenText Core Fax?**

That it allows for web based configuration

**What do you dislike about OpenText Core Fax?**

The customer support is lacking. I had some issues with set up of users and it took me a long time to get an adequate answer. 

**What problems is OpenText Core Fax solving and how is that benefiting you?**

Faxing in a digital world

  ### 49. Xmedius, the right choice

**Rating:** 5.0/5.0 stars

**Reviewed by:** JD M. | Network Engineer, Banking, Enterprise (> 1000 emp.)

**Reviewed Date:** November 08, 2017

**What do you like best about OpenText Core Fax?**

The over all experience as an admin has been great. The install was done quickly and accurately, the training was very helpful and offered live Q&A instantly. The web interface and exchange plugins are easy to use and will be a good experience for our end users

**What do you dislike about OpenText Core Fax?**

Nothing was mentioned for downloading the hot fixes prior to the installer logging in. The preinstall list otherwise was very informative, very good choice in a fax solution.

**Recommendations to others considering OpenText Core Fax:**

Make sure AD is setup well, Xmedius ability to route via fax AD information is very helpful. Make sure that your exchange admin is up to speed on linking Xmedius with exchange.

**What problems is OpenText Core Fax solving and how is that benefiting you?**

Cost per fax line and allowing our end users to send and receive fax more quickly and efficiently. 

  ### 50. E Faxing Problems!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Aamir B. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 07, 2018

**What do you like best about OpenText Core Fax?**

Amazing service that I always get from Wei Zhang

**What do you dislike about OpenText Core Fax?**

No Tech support after 5:00 PM CST, If its 24 hours that would be great.

**Recommendations to others considering OpenText Core Fax:**

Highly Recommended 

**What problems is OpenText Core Fax solving and how is that benefiting you?**

E faxing and its better then traditional analog faxing. Much faster, secure and efficient. 


## OpenText Core Fax Discussions
  - [Is MAC on the roadmap for the Xmedius App?](https://www.g2.com/discussions/29972-is-mac-on-the-roadmap-for-the-xmedius-app) - 2 comments

- [View OpenText Core Fax pricing details and edition comparison](https://www.g2.com/products/opentext-core-fax/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-28+10%3A49%3A35+-0500&secure%5Bsession_id%5D=23ed4365-809a-4c46-85e8-2df7afcf6b72&secure%5Btoken%5D=1695d21c95d138e7641a424c093a86f59402be30f1d9e559e2df50a6bb759c44&format=llm_user)

## OpenText Core Fax Features
**Documents**
- Editing
- Storage

**Agentic AI - Online Fax**
- Autonomous Task Execution
- Cross-system Integration

**Sending**
- Fax Number
- Existing Numbers
- Cross-Platform Sending
- Unlimited Sending
- Contact Management
- Alerts

## Top OpenText Core Fax Alternatives
  - [Documo](https://www.g2.com/products/documo/reviews) - 4.6/5.0 (187 reviews)
  - [HelloFax](https://www.g2.com/products/hellofax/reviews) - 4.5/5.0 (57 reviews)
  - [iFax](https://www.g2.com/products/ifax/reviews) - 4.7/5.0 (464 reviews)