It's been two months since this profile received a new review

OpenText Core Fax Reviews & Product Details

XM Fax is the leading software-based, enterprise-grade Fax over IP (FoIP) solution that makes reliably sending and receiving faxes as easy as using email. At the same time, it also reduces costs and improves security. XM Fax is available either on-premises or via certified ISO/IEC 27001:2013 and PCI DSS compliant cloud solution. XM Fax is designed from the ground up to streamline compliance with HIPAA, GDPR, FERPA, SOX, PCI DSS, and other regulations through features like an event log and optional zero retention. Integrations with MFPs, EMR/EHR solutions, and Exchange/Outlook, as well as free XM Fax iOS/Android mobile apps, further simplify workflows. OpenText is a global leader in the field of enterprise communications solutions. Its suite of enterprise-grade on-premises and cloud fax solutions enable businesses to exchange sensitive and confidential data that meets and exceeds industry regulatory compliance requirements. The company serves businesses, enterprises, and service providers through a global team of customer-focused employees. Its solutions are deployed worldwide across a number of sectors, including education, finance, government, healthcare, manufacturing, retail, and legal services.

Seller

OpenText

Languages Supported

German, English, French, Italian, Portuguese, Russian, Spanish

Product Description

XM Fax is the most mature T.38 Fax over IP software on the market. It delivers scalable, secure and survivable FoIP solutions, leveraging IP telephony and Unified Communications (UC) systems.

Overview by

Evelyne Rousseau (Marketing Director at Cognibox)

Discussions

OpenText Core Fax Community

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

19 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

OpenText Core Fax Media

OpenText Core Fax Demo - Track your faxes through an event log tab.

Monitor all system events and user/administrator actions related to a single fax.

OpenText Core Fax Demo - Send secure faxes from your mobile.

With the app, you can quickly and easily fax documents anywhere and at any time, from your Android, iPhone or iPad.

OpenText Core Fax Demo - Built-in viewer in the web client.

View faxes directly in your browser without having to download files.

OpenText Core Fax Demo - Easy-to-use interface for an optimal faxing experience.

Select your documents from any file management application available on your mobile device.

OpenText Core Fax Demo - Flexible options for selecting fax recipients

Choose your fax recipients (Device contacts, Fax service Phone Book, Favorites).

OpenText Core Fax Demo - Enterprise-grade features

Configure your fax options (priority, resolution, retries).

OpenText Core Fax Reviews (53)

View 1 Video Reviews

G2 reviews are authentic and verified.

Here's how.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

7/17/2020

"Moving to Next Generation Faxing"

5/5

What do you like best about OpenText Core Fax?

Xmedius is extremely flexible in how it can deliver Fax Messages, it's also nice to have the Service Provider Edition and split up departments to customize their faxing needs, while maintaining a level of security between Departments in compliance with HIPAA, etc. Scalability is also key, with some great fail-over capabilities. Their Technical Support is top notch and is always willing to help regardless of the issue. Review collected by and hosted on G2.com.

What do you dislike about OpenText Core Fax?

Lack of a MAC App to integrate MACs into Xmedius, the inability to chain "Sites" within the Service Provider Edition, to combine SITES, while still maintaining settings between sites. Also, with so many features available within Xmedius, sometimes it's hard for a business to understand the "Best Practices" on how yo setup Xmedius, and they don't do a good enough job in assisting here. Review collected by and hosted on G2.com.

Recommendations to others considering OpenText Core Fax:

Once implemented, get ready for an explosion of growth, it will become a large undertaking. Also, this system requires multiple disciplines within IT to work together seamlessly, or it will get messy fast. Review collected by and hosted on G2.com.

What problems is OpenText Core Fax solving and how is that benefiting you?

We are trying to deliver more reliable faxing through our enterprise, while offering new features that have not been available. Also in our industry, we have quite a few Fax Servers, of various brands in our environment, we are working to consolidate them all to one Fax Server. Review collected by and hosted on G2.com.

Juraj D.

System Engineer (L3) for Global Messaging and MDM solutions

Enterprise (> 1000 emp.)

11/6/2020

"Best fax SW I was ever working with, with great possibilities of customization."

4.5/5

What do you like best about OpenText Core Fax?

XM Fax is easy to configure with many customized parameters. Fax traffic is easy and smooth.

Inbound faxes can be configured to be routed to many different locations. With many other possibilities.

Im appreciate possibility for end users do own monitoring for fax traffic using WebAdminConsole.

High Availability and use "Cluster" mode is also nice feature where two independed fax servers can be synchronized. HA Availability allow us to perform maintenance and system update without interruption of production fax traffic Review collected by and hosted on G2.com.

What do you dislike about OpenText Core Fax?

Desktop client is available only as WebClient.

SW Client for end users will be appreciated. Only simple SendFax app can be installed.

Vendor Knowledge base could be improved, it is not easy to find solution for simple issues, and mostly all the time I need to create vendor service ticket for issues Im having Review collected by and hosted on G2.com.

Recommendations to others considering OpenText Core Fax:

I can definitely recommend XMFax for all business units where faxing solution is needed.

XM Fax can be installed and configured without any special knowledge, standard sytem admin can do it I believe ;) it is also do not require special knowledge for administration tasks. Review collected by and hosted on G2.com.

What problems is OpenText Core Fax solving and how is that benefiting you?

Our company is able to follow PCI standards with XM Fax solution. Users can easily configure own applications and integrate them with XMFax solution with many options starting with simple SMTP, EWS, WEB gui, and much more

also custom customization for specific reports and fax delivery can be configured using Python Scripts Review collected by and hosted on G2.com.

Shawn U.

Mid-Market (51-1000 emp.)

9/11/2020

"XMedius Cloud Fax Service (XMFax) Review"

4/5

What do you like best about OpenText Core Fax?

We recently migrated from RightFax (on-prem) to XMedius Fax and no longer need to host the infrastructure in house. The account provisioning process is quick and simple. Technical support is generally very responsive and helpful. I pestered them with lots of questions initially and they assisted me with every single one. Review collected by and hosted on G2.com.

What do you dislike about OpenText Core Fax?

Their technical support ticketing system is separate from their provisioning ticketing system. I will elaborate. I opened several tech support tickets and had a great experience emailing back and forth with support. My issues were handled promptly. When I submitted a number porting request application, I got an email saying the request was denied because the name on the form was not authorized with the carrier. No big deal. I addressed the issue and replied to the email asking how to proceed. I heard nothing. Over the course of two weeks I emailed them several times and received no response. Eventually I called in only to discover that there are two systems and if I reply to an email from the provisioning system it essentially goes nowhere. Instead I needed to log back into the portal, look up the provisioning request, go to the comments tab and enter my replies there. No one tells you this. You need to figure it out on your own. It's obviously not the end of the world, but given that our old fax platform was no longer working, it did have an impact. I will say that once I understood how to communicate with the provisioning team, things went much better.

One other thing - they don't have native integration with Active Directory. They have a very convoluted way to periodically sync using a Python script. For such a mainstream service, I would expect better integration with at least the most popular systems like Active Directory. Same goes for the initial import of users. I spent a couple hours trying to get the Python script to work and eventually just ended up manually creating accounts as needed. It was not worth the headache, though it now introduces another system that needs to be maintained manually. Review collected by and hosted on G2.com.

Recommendations to others considering OpenText Core Fax:

It's simple to set up, easy to use, and support is helpful. As a cloud service, it takes away some of the challenges of hosting an on-prem faxing platform. Review collected by and hosted on G2.com.

What problems is OpenText Core Fax solving and how is that benefiting you?

RightFax was very antiquated and temperamental. XMedius seems simpler and we no longer have to worry about supporting an outdated platform in-house. Support for the old system was poor, which meant more time spent resolving problems. The combination of better support and moving to the cloud means a more stable, reliable service for our users. Review collected by and hosted on G2.com.

Response from Eduardo Duque of OpenText Core Fax

edit

Hi Shawn,

We’re glad the XM Fax solution is working out well for your needs.

Thank you for your valuable feedback about the number porting system and Active Directory integration. We will look into improving the messaging directing recipients of provisioning request emails to the portal. It’s possible we can make it clearer/more prominent. XM Fax users can access the service in a variety of ways besides the web portal, but that convenience brings with it a tradeoff: native integration with Active Directory is unfortunately not possible. However, we’re going to add an item to our development backlog to review our Python integration to see how we can improve it.

The XM Fax Team

Matthew R.

Network Engineer

Mid-Market (51-1000 emp.)

11/7/2019

"Great service, covers our needs and excellent customer support"

4.5/5

What do you like best about OpenText Core Fax?

Customer support is very fast and reliable. I get quick replies and follow ups any time I have an issue. Review collected by and hosted on G2.com.

What do you dislike about OpenText Core Fax?

Comments made on each fax are not shared between users who have access to the same fax number. Review collected by and hosted on G2.com.

Response from Eduardo Duque of OpenText Core Fax

edit

Hi Matthew, thank you so much for your kind review. We’re glad XM Fax is delivering for you!

We also love your very valuable feedback regarding multi-recipient notification, access tracking within teams, and a tagging system. We’re looking into adding something to address those concerns to the roadmap.

Thanks again!

The XM Fax Team

Mark D.

Sr. Solutions Engineer

Enterprise (> 1000 emp.)

6/7/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"Xmedius Support"

5/5

What do you like best about OpenText Core Fax?

The support resources that are available are incredible. They respond very quickly and are able to provide the required information. Will Larson does a great job supporting us and his training has been very valuable. Review collected by and hosted on G2.com.

What do you dislike about OpenText Core Fax?

Documentation can sometimes be difficult to find information. It would also be nice to have an easier way to print confirmation pages at fax time. Review collected by and hosted on G2.com.

Recommendations to others considering OpenText Core Fax:

The product is very easy to implement and the support is outstanding. Review collected by and hosted on G2.com.

What problems is OpenText Core Fax solving and how is that benefiting you?

Our largest Xmedius customer is adding devices and locations every week. They love the Xerox connector and convenience of not having to run analog fax lines when offices or devices move. Review collected by and hosted on G2.com.

Thomas G.

Enterprise (> 1000 emp.)

10/16/2020

"Thomas' Review"

4/5

What do you like best about OpenText Core Fax?

I can send faxes right from my desktop, without having to go to the fax machine. Review collected by and hosted on G2.com.

What do you dislike about OpenText Core Fax?

What's not to like? It's a great product. I suppose if anything it would be that it doesn't work if the internet is down? Review collected by and hosted on G2.com.

Recommendations to others considering OpenText Core Fax:

XM Fax is a good product. Everyone who uses it for the first time is surprised at the user friendly GUI and ease of usage. Review collected by and hosted on G2.com.

What problems is OpenText Core Fax solving and how is that benefiting you?

Solved the issue with XM support when we wanted to include a east side company to our Xmedius server. The assistance was great. Review collected by and hosted on G2.com.

Perry G.

Enterprise (> 1000 emp.)

10/16/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"World class, enterprise quality support from XMedius"

5/5

What do you like best about OpenText Core Fax?

The ability to customize XM Fax and adapt to any fax requirement is paramount. From web services to third-party integration and connections, no one can compete with XM Fax. Review collected by and hosted on G2.com.

What do you dislike about OpenText Core Fax?

The technical configuration and reliance on third party products can introduce support challenges, especially for the novice. Review collected by and hosted on G2.com.

Recommendations to others considering OpenText Core Fax:

Employ a knowledgable and experience reseller Review collected by and hosted on G2.com.

What problems is OpenText Core Fax solving and how is that benefiting you?

I've successfully integrated XM Fax with document management solutions, database management tools and Transaction Authorization systems. I've also connected XM Fax to a wide variety of telecommunication and email platforms. I've helped customers make large savings in head count, telecommunications costs, management overhead, and even governance and liability exposure. Review collected by and hosted on G2.com.

Valarie B.

Applications Administrator

Enterprise (> 1000 emp.)

5/6/2020

"Faxing made easy!"

4/5

What do you like best about OpenText Core Fax?

Makes faxing easy for our staff and allows us to cancel our analog phone lines and dispose of our outdated fax machines. Review collected by and hosted on G2.com.

What do you dislike about OpenText Core Fax?

I don't care for the pre-paid subscription plans that expire in 1, 3 or 5 years. We had to (gu)estimate how many fax pages are sent and received because as an organization, this information was not known. We didn't want to purchase too many credits and have them expire before they were used (wasted money), but also wanted to take advantage of lower pricing per page by buying more credits. Review collected by and hosted on G2.com.

Verified User in Higher Education

Small-Business (50 or fewer emp.)

9/10/2020

"Simple and easy to use"

5/5

What do you like best about OpenText Core Fax?

Ease of use and options that fit our needs. the system is very intuitive. Our users are able to navigate the fax system easily and the online help is great. Review collected by and hosted on G2.com.

What do you dislike about OpenText Core Fax?

So far I have not had any dislikes to report Review collected by and hosted on G2.com.

Patrick C.

Support Analyst II

Mid-Market (51-1000 emp.)

5/6/2020

"The application is mature, the team that supports it, they are just phenomenal."

5/5

What do you like best about OpenText Core Fax?

We are a hosted solution provider and work with many application vendors, out of the dozens of support teams for those applications the Xmedius support team has always been the most responsive. Everyone is knowledgable about the product and I've never had to stop and think "what are our SLA's for their support?", I can count the application vendor teams like that on one hand and the Xmedius support team is the top of that list. Review collected by and hosted on G2.com.

What do you dislike about OpenText Core Fax?

That we don't have the opportunity for introducing more products by them. Review collected by and hosted on G2.com.