--- title: OpenText Core Fax Reviews meta\_title: 'OpenText Core Fax Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 53 reviews by the users' company size, role or industry to find out how OpenText Core Fax works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 53 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # OpenText Core Fax Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by OpenText Core Fax but has limited features. Are you part of the OpenText Core Fax team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! XM Fax is the leading software-based, enterprise-grade Fax over IP (FoIP) solution that makes reliably sending and receiving faxes as easy as using email. At the same time, it also reduces costs and improves security. XM Fax is available either on-premises or via certified ISO/IEC 27001:2013 and PCI DSS compliant cloud solution. XM Fax is designed from the ground up to streamline compliance with HIPAA, GDPR, FERPA, SOX, PCI DSS, and other regulations through features like an event log and optional zero retention. Integrations with MFPs, EMR/EHR solutions, and Exchange/Outlook, as well as free XM Fax iOS/Android mobile apps, further simplify workflows. OpenText is a global leader in the field of enterprise communications solutions. Its suite of enterprise-grade on-premises and cloud fax solutions enable businesses to exchange sensitive and confidential data that meets and exceeds industry regulatory compliance requirements. The company serves businesses, enterprises, and service providers through a global team of customer-focused employees. Its solutions are deployed worldwide across a number of sectors, including education, finance, government, healthcare, manufacturing, retail, and legal services. * * * Seller [OpenText](https://www.g2.com/sellers/opentext) Discussions [OpenText Core Fax Community](https://www.g2.com/products/opentext-core-fax/discuss) Languages Supported German, English, French, Italian, Portuguese, Russian, Spanish Solution Type Best-of-Breed Overview by Evelyne Rousseau (Marketing Director at Cognibox) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 19 months [ View More Pricing Information ](https://www.g2.com/products/opentext-core-fax/pricing) ## Top-Rated Alternatives [ ![Documo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Documo") Documo 4.6/5(230) ](https://www.g2.com/products/documo/reviews) [ ![HelloFax](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HelloFax") HelloFax 4.5/5(57) ](https://www.g2.com/products/hellofax/reviews) [ ![CocoFax](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CocoFax") CocoFax 4.6/5(188) ](https://www.g2.com/products/cocofax/reviews) [ View All Alternatives ](https://www.g2.com/products/opentext-core-fax/competitors/alternatives) ## User Insights Average based on 53 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Erin M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erin M.") EM Erin M. Chief Financial Officer Textiles Small-Business (50 or fewer emp.) 4/25/2018 "Horrible customer service - Bait and switch just trying to get money" 0/5 What do you like best about OpenText Core Fax? Its send faxes, and now I need to meet the 40 character minimum for this section. Review collected by and hosted on G2.com. What do you dislike about OpenText Core Fax? They encouraged me to purchase Fax Credits in bulk so we would not run out and I paid $1200. Then after 12 months they expired and 50% of them had not been used. They just told me too bad you need to purchase more. So a waste of $600. They have no way to automatically refill the fax credits, They are unable to charge a credit card to pay for them, they have no phone number for customer service when you call tech support in India they just take you name and phone number and say someone will call you back. Big waste of money. Review collected by and hosted on G2.com. Recommendations to others considering OpenText Core Fax: Make sure you never purchase fax credits unless you are 100% sure they will be used by the expiration date. Don't expect to be able to contact someone to help you. Review collected by and hosted on G2.com. What problems is OpenText Core Fax solving and how is that benefiting you? I am only creating a problem by costing the Company money Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 12/11/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "E-Faxing the easy way" 5/5 What do you like best about OpenText Core Fax? Ease of use. Once everything is setup correctly Xmedius faxing requires little to no administration Review collected by and hosted on G2.com. What do you dislike about OpenText Core Fax? Some of the settings like t.38 re-invites are hard to find for new users. Containers deployment module should be revised for more ease of use. Review collected by and hosted on G2.com. Recommendations to others considering OpenText Core Fax: Best software with less day to day administration tasks. Review collected by and hosted on G2.com. What problems is OpenText Core Fax solving and how is that benefiting you? Everyday E Faxing. faxes sent and received through emails are the best way to keep records saved electronically plus the editions of network printers make it easy to print/file/store faxes where hard copy is needed Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic LP Luke P. Systems Administrator I Enterprise (\> 1000 emp.) 6/15/2018 "Product works great and gets rid of the need for traditional fax machines" 5/5 What do you like best about OpenText Core Fax? I enjoy how flexible and dynamic the product is in nature it solves a lot of commons problems we previously experienced with POTS lines Review collected by and hosted on G2.com. What do you dislike about OpenText Core Fax? I wish their was a different way to edit cover sheets that was not quite so dated Review collected by and hosted on G2.com. Recommendations to others considering OpenText Core Fax: Replace those POTS lines with one simple server solution Review collected by and hosted on G2.com. What problems is OpenText Core Fax solving and how is that benefiting you? Gets rid of the need for POTS lines and makes faxing simpler more secure and more dynamic and much more cost effective as we are not being billed for a single POTS line (or more) at our 200+ locations we currently have Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Luke P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luke P.") LP Luke P. System Administrator Information Technology and Services Enterprise (\> 1000 emp.) 2/7/2018 "Simple Program to Use Once you know the Fundamentals " 5/5 What do you like best about OpenText Core Fax? I like the ability to customize cover sheets and how easy it is to do Review collected by and hosted on G2.com. What do you dislike about OpenText Core Fax? Managing multiple email domains can be challenging in xmedius at times, however, support is very helpful in getting these settings configured the right way. Review collected by and hosted on G2.com. Recommendations to others considering OpenText Core Fax: Quality product with a great support team when you run into issues Review collected by and hosted on G2.com. What problems is OpenText Core Fax solving and how is that benefiting you? Replacing POTS lines and traditional fax machines, while still meeting business or in some cases state requirements by utilizing a faxing technology solution. Review collected by and hosted on G2.com. Show More 5/11/2018 Current UserValidated ReviewerSource: Organic BM Bem M. IT Manager Financial Services Mid-Market (51-1000 emp.) 11/15/2017 "XMediusFax migration from older fax service" 4.5/5 What do you like best about OpenText Core Fax? That it's a cloud based service, so users are able to fax from anywhere. Also that it can accept a lot of faxes at the same time. I also like that we can set a policy on the groups . I like that we can choose and switch which fax number will be come the main. I like that there is an app for mobile devices. Review collected by and hosted on G2.com. What do you dislike about OpenText Core Fax? It would have been nice to have a non-Administrator role we can assign to our receptionists so that they can monitor and route the faxes as they come in. The only roles it currently has is user and Administrator. Review collected by and hosted on G2.com. Recommendations to others considering OpenText Core Fax: Get your groups setup before implementing, it will make it easier when you start creating the users. Review collected by and hosted on G2.com. What problems is OpenText Core Fax solving and how is that benefiting you? Provide the ability for everyone in out company to send a fax no matter where they are. Review collected by and hosted on G2.com. Show More 11/16/2017 Current UserValidated ReviewerSource: Seller invite CJ Carl J. Enterprise (\> 1000 emp.) 6/15/2018 "On-Premise Installation" 5/5 What do you like best about OpenText Core Fax? easy to install and configure........... Review collected by and hosted on G2.com. What do you dislike about OpenText Core Fax? nothing, all working fine in migration Review collected by and hosted on G2.com. Recommendations to others considering OpenText Core Fax: Nothing Review collected by and hosted on G2.com. What problems is OpenText Core Fax solving and how is that benefiting you? All faxes are in same place and easy to administrate Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Verified User in Higher Education Enterprise (\> 1000 emp.) 6/7/2018 "XmediusFax converstion." 5/5 What do you like best about OpenText Core Fax? Implementation of the Xmedius solution has cut down on our faxing issues and is very user-friendly. Review collected by and hosted on G2.com. What do you dislike about OpenText Core Fax? Tracking of all incoming and outgoing faxes through one interface. Review collected by and hosted on G2.com. Recommendations to others considering OpenText Core Fax: One of the best solution for faxing. Review collected by and hosted on G2.com. What problems is OpenText Core Fax solving and how is that benefiting you? We are no longer having incomplete faxes through ou our organization. Cutting down on paper waste. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kaleb S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaleb S.") KS Kaleb S. Database Programmer Computer Software Mid-Market (51-1000 emp.) 6/15/2018 "Good Product" 2.5/5 What do you like best about OpenText Core Fax? That it allows for web based configuration Review collected by and hosted on G2.com. What do you dislike about OpenText Core Fax? The customer support is lacking. I had some issues with set up of users and it took me a long time to get an adequate answer. Review collected by and hosted on G2.com. What problems is OpenText Core Fax solving and how is that benefiting you? Faxing in a digital world Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JM JD M. Network Engineer Banking Enterprise (\> 1000 emp.) 11/8/2017 "Xmedius, the right choice" 5/5 What do you like best about OpenText Core Fax? The over all experience as an admin has been great. The install was done quickly and accurately, the training was very helpful and offered live Q&A instantly. The web interface and exchange plugins are easy to use and will be a good experience for our end users Review collected by and hosted on G2.com. What do you dislike about OpenText Core Fax? Nothing was mentioned for downloading the hot fixes prior to the installer logging in. The preinstall list otherwise was very informative, very good choice in a fax solution. Review collected by and hosted on G2.com. Recommendations to others considering OpenText Core Fax: Make sure AD is setup well, Xmedius ability to route via fax AD information is very helpful. Make sure that your exchange admin is up to speed on linking Xmedius with exchange. Review collected by and hosted on G2.com. What problems is OpenText Core Fax solving and how is that benefiting you? Cost per fax line and allowing our end users to send and receive fax more quickly and efficiently. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic AB Aamir B. Small-Business (50 or fewer emp.) 2/7/2018 "E Faxing Problems!" 5/5 What do you like best about OpenText Core Fax? Amazing service that I always get from Wei Zhang Review collected by and hosted on G2.com. What do you dislike about OpenText Core Fax? No Tech support after 5:00 PM CST, If its 24 hours that would be great. Review collected by and hosted on G2.com. Recommendations to others considering OpenText Core Fax: Highly Recommended Review collected by and hosted on G2.com. What problems is OpenText Core Fax solving and how is that benefiting you? E faxing and its better then traditional analog faxing. Much faster, secure and efficient. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about OpenText Core Fax? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about OpenText Core Fax ](https://www.g2.com/products/opentext-core-fax/discussions/new) JD James Davis • Last activity over 3 years ago Is MAC on the roadmap for the Xmedius App? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/29972-is-mac-on-the-roadmap-for-the-xmedius-app) [ View all Discussions ](https://www.g2.com/products/opentext-core-fax/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 19 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/opentext-core-fax/pricing) OpenText Core Fax Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1690e90d3b34e5682247349555a8ab59/opentext-fax-rightfax.jpeg "Product Avatar Image") OpenText Fax (RightFax) 4.1/5(22) [ Compare Now ](https://www.g2.com/compare/opentext-core-fax-vs-opentext-fax-rightfax) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_cd58329d7e739dd6906bc8f984a88e14/hellofax.png "Product Avatar Image") HelloFax 4.5/5(57) [ Compare Now ](https://www.g2.com/compare/hellofax-vs-opentext-core-fax) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a654305de0dd720b0f32e3ee030c3297/documo.png "Product Avatar Image") Documo 4.6/5(230) [ Compare Now ](https://www.g2.com/compare/documo-vs-opentext-core-fax) ##### ##### OpenText Core Fax Features Documents Editing Storage Sending Fax Number Existing Numbers Cross-Platform Sending [ View More Features ](https://www.g2.com/products/opentext-core-fax/features) ##### Categories on G2 [Online Fax](https://www.g2.com/categories/online-fax) ##### Explore More [Which document databases support ACID transactions and data consistency guarantees at scale?](https://www.g2.com/discussions/which-document-databases-support-acid-transactions-and-data-consistency-guarantees-at-scale)[Best CDP platforms](https://www.g2.com/discussions/your-top-picks-for-best-customer-data-platforms-in-2025)[best cloud infrastructure monitoring software](https://www.g2.com/discussions/what-s-the-best-cloud-infrastructure-monitoring-software) [Best app for company reputation management](https://www.g2.com/discussions/what-s-the-best-app-for-company-reputation-management)[Which auditing services platforms have genuinely outstanding customer support and comprehensive training resources?](https://www.g2.com/discussions/which-auditing-services-platforms-have-genuinely-outstanding-customer-support-and-comprehensive-training-resources)[What is the highest-rated enterprise service bus for rapid legacy system connectivity in financial services?](https://www.g2.com/discussions/what-is-the-highest-rated-enterprise-service-bus-for-rapid-legacy-system-connectivity-in-financial-services) [Show MoreShow Less](javascript:void(0);)