--- title: OpenText Core Fax Reviews meta\_title: 'OpenText Core Fax Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 53 reviews by the users' company size, role or industry to find out how OpenText Core Fax works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 53 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # OpenText Core Fax Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by OpenText Core Fax but has limited features. Are you part of the OpenText Core Fax team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! XM Fax is the leading software-based, enterprise-grade Fax over IP (FoIP) solution that makes reliably sending and receiving faxes as easy as using email. At the same time, it also reduces costs and improves security. XM Fax is available either on-premises or via certified ISO/IEC 27001:2013 and PCI DSS compliant cloud solution. XM Fax is designed from the ground up to streamline compliance with HIPAA, GDPR, FERPA, SOX, PCI DSS, and other regulations through features like an event log and optional zero retention. Integrations with MFPs, EMR/EHR solutions, and Exchange/Outlook, as well as free XM Fax iOS/Android mobile apps, further simplify workflows. OpenText is a global leader in the field of enterprise communications solutions. Its suite of enterprise-grade on-premises and cloud fax solutions enable businesses to exchange sensitive and confidential data that meets and exceeds industry regulatory compliance requirements. The company serves businesses, enterprises, and service providers through a global team of customer-focused employees. Its solutions are deployed worldwide across a number of sectors, including education, finance, government, healthcare, manufacturing, retail, and legal services. * * * Seller [OpenText](https://www.g2.com/sellers/opentext) Discussions [OpenText Core Fax Community](https://www.g2.com/products/opentext-core-fax/discuss) Languages Supported German, English, French, Italian, Portuguese, Russian, Spanish Solution Type Best-of-Breed Overview by Evelyne Rousseau (Marketing Director at Cognibox) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 19 months [ View More Pricing Information ](https://www.g2.com/products/opentext-core-fax/pricing) ## Top-Rated Alternatives [ ![Documo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Documo") Documo 4.6/5(230) ](https://www.g2.com/products/documo/reviews) [ ![HelloFax](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HelloFax") HelloFax 4.5/5(57) ](https://www.g2.com/products/hellofax/reviews) [ ![CocoFax](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CocoFax") CocoFax 4.6/5(188) ](https://www.g2.com/products/cocofax/reviews) [ View All Alternatives ](https://www.g2.com/products/opentext-core-fax/competitors/alternatives) ## User Insights Average based on 53 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) AM Abdul Jaleel M. Network Engineer Enterprise (\> 1000 emp.) 9/12/2019 "Technical Support" 4.5/5 What do you like best about OpenText Core Fax? The assistance I receive from your technical team Review collected by and hosted on G2.com. What do you dislike about OpenText Core Fax? I haven't experienced any major issue at the moment. Review collected by and hosted on G2.com. What problems is OpenText Core Fax solving and how is that benefiting you? I am resolving inactive/out of sync server issues. I also did OS upgrade and a Tomcat server hot-fix. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Medical Devices](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Devices") IM Verified User in Medical Devices Small-Business (50 or fewer emp.) 8/5/2019 "Good concept, great support, updates and other things keep bringing it down...." 3.5/5 What do you like best about OpenText Core Fax? The ability for the system to distribute the faxes to the appropriate departments folders on the company network drive. Saves time on distribution. Also the ability for the product to send faxes from any document. Review collected by and hosted on G2.com. What do you dislike about OpenText Core Fax? The fax server software is not user friendly and doesn't lend itself to the ability to fix issues on our own quickly. Currently when there is some form of update on the server, it causes the system not to work properly, which usually requires a reboot of software or server and then a call to support. This process usually has the system down for two plus hours from time of discovery to resolving the issue. Review collected by and hosted on G2.com. What problems is OpenText Core Fax solving and how is that benefiting you? Work flow is much more efficient and helps speed up the process of sending and receiving faxes. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic PK Peter K. Director of MIS Mid-Market (51-1000 emp.) 10/3/2019 "Very easy setup and ading users and phone numbers" 5/5 What do you like best about OpenText Core Fax? speed and ease of use very quick to add new numbers Review collected by and hosted on G2.com. What do you dislike about OpenText Core Fax? nothing at the moment have not had any problems Review collected by and hosted on G2.com. Recommendations to others considering OpenText Core Fax: easy to deploy great customer service and implementation Review collected by and hosted on G2.com. What problems is OpenText Core Fax solving and how is that benefiting you? savings with phone lines costs and easy to change email addresses when employees come and go Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Individual & Family Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Individual & Family Services") AI Verified User in Individual & Family Services Mid-Market (51-1000 emp.) 8/5/2019 "Excellent Service" 5/5 What do you like best about OpenText Core Fax? I like how Xmedius quick to respond when we open a service a ticket with them. Review collected by and hosted on G2.com. What do you dislike about OpenText Core Fax? I could not think of anything I dislike. So far I am pleased with the support we're getting Review collected by and hosted on G2.com. Recommendations to others considering OpenText Core Fax: It's easy to manage. I like how I can see a lot of information when it comes to logging and the ease of resubmitting failed outbound faxes. The inbound can be reroute to either machine, or user or email. Review collected by and hosted on G2.com. What problems is OpenText Core Fax solving and how is that benefiting you? XML features and the recent one is the failed notification sheet to print hard copy when an Outbound failure occur. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") AG Verified User in Government Administration Mid-Market (51-1000 emp.) 9/13/2019 "Straight forward to configure Fax Solution with various functions " 4/5 What do you like best about OpenText Core Fax? the configuration tool provides a good overview for the outgoing , sent and failed fax messages Review collected by and hosted on G2.com. What do you dislike about OpenText Core Fax? the configuration tool has very many menus and it is not always clear why a specific setting has to be searched where Review collected by and hosted on G2.com. What problems is OpenText Core Fax solving and how is that benefiting you? especially in gouvernemental environments Fax is required to have 1 to 1 document exchange, receiving Fax messages as attachment to an Email makes it easier to archive this document Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Small-Business (50 or fewer emp.) 10/9/2019 "Product is good, support is great" 5/5 What do you like best about OpenText Core Fax? The support that XM gives if there are any issues Review collected by and hosted on G2.com. What do you dislike about OpenText Core Fax? Analogue faxing in general. This makes it a bit easier to deal with in today's business environments. Review collected by and hosted on G2.com. What problems is OpenText Core Fax solving and how is that benefiting you? I am solving the problem that people still use faxes. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") UG Verified User in Government Administration Mid-Market (51-1000 emp.) 10/9/2019 "Different, but good." 3.5/5 What do you like best about OpenText Core Fax? Ability to fax from my desk and uploading documents. Review collected by and hosted on G2.com. What do you dislike about OpenText Core Fax? Process takes more steps. Rollout wasn't smooth. Review collected by and hosted on G2.com. What problems is OpenText Core Fax solving and how is that benefiting you? Easier to go Paperless. Less paperwork. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic IS Ismaela S. Systems Analyst Enterprise (\> 1000 emp.) 2/20/2019 "Problem Solved" 5/5 What do you like best about OpenText Core Fax? Good customer service attention, action and resolution. Being able to get my job done! Review collected by and hosted on G2.com. What do you dislike about OpenText Core Fax? I can't think of anything that I dislike about the product. Review collected by and hosted on G2.com. What problems is OpenText Core Fax solving and how is that benefiting you? Paperless faxes, visual platform, saving on paper, no paper jam frustrations, leaving my desk unattended to retrieve and send faxes. A one location right on desktop to manage all incoming faxing. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![James T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James T.") JT James T. On-Site Systems Admin Information Technology and Services Mid-Market (51-1000 emp.) 5/11/2018 "Excellent Support and Great Options" 4.5/5 What do you like best about OpenText Core Fax? I was a new systems admin for a company that had been using XMediusFAX on premises for years. They were on an older version, but had recently migrated to Office 365 and were trying to move other services to the cloud. XMedius worked with me to get us to the newest version quickly and painlessly, then helped us transition our services to new hardware. No issues, and no problems! Review collected by and hosted on G2.com. What do you dislike about OpenText Core Fax? I haven't had any problems with XMedius at all. We are happy with their services and support. Review collected by and hosted on G2.com. Recommendations to others considering OpenText Core Fax: Please avail yourself of their support when setting up and getting started. They know their product very well! Review collected by and hosted on G2.com. What problems is OpenText Core Fax solving and how is that benefiting you? We have many customers that still use FAX as a primary means of receiving invoices. We were able to set up automated invoice emails through our system, and the customers that have fax numbers instead of email addresses, XMedius makes it easy to send to them from the same systems! And inbound faxing, they make it easy to take them and move them to the correct user based on DID or extension. Once it is set up we never have to touch it. Also, reporting is easy through XMediusFAX. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Executive Office](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Executive Office") EE Verified User in Executive Office Mid-Market (51-1000 emp.) 6/7/2019 "Xmedius Fax System Review" 4.5/5 What do you like best about OpenText Core Fax? Service. Rapid problem resolution. Support by competent people. Review collected by and hosted on G2.com. What do you dislike about OpenText Core Fax? Time to put in place. Sometimes time to hate an answer. Review collected by and hosted on G2.com. What problems is OpenText Core Fax solving and how is that benefiting you? No more regular fax. IP only Foster and more efficient Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ## Questions about OpenText Core Fax? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about OpenText Core Fax ](https://www.g2.com/products/opentext-core-fax/discussions/new) JD James Davis • Last activity over 3 years ago Is MAC on the roadmap for the Xmedius App? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/29972-is-mac-on-the-roadmap-for-the-xmedius-app) [ View all Discussions ](https://www.g2.com/products/opentext-core-fax/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 19 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/opentext-core-fax/pricing) OpenText Core Fax Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1690e90d3b34e5682247349555a8ab59/opentext-fax-rightfax.jpeg "Product Avatar Image") OpenText Fax (RightFax) 4.1/5(22) [ Compare Now ](https://www.g2.com/compare/opentext-core-fax-vs-opentext-fax-rightfax) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_cd58329d7e739dd6906bc8f984a88e14/hellofax.png "Product Avatar Image") HelloFax 4.5/5(57) [ Compare Now ](https://www.g2.com/compare/hellofax-vs-opentext-core-fax) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a654305de0dd720b0f32e3ee030c3297/documo.png "Product Avatar Image") Documo 4.6/5(230) [ Compare Now ](https://www.g2.com/compare/documo-vs-opentext-core-fax) ##### ##### OpenText Core Fax Features Documents Editing Storage Sending Fax Number Existing Numbers Cross-Platform Sending [ View More Features ](https://www.g2.com/products/opentext-core-fax/features) ##### Categories on G2 [Online Fax](https://www.g2.com/categories/online-fax) ##### Explore More [Which document databases support ACID transactions and data consistency guarantees at scale?](https://www.g2.com/discussions/which-document-databases-support-acid-transactions-and-data-consistency-guarantees-at-scale)[Best CDP platforms](https://www.g2.com/discussions/your-top-picks-for-best-customer-data-platforms-in-2025)[best cloud infrastructure monitoring software](https://www.g2.com/discussions/what-s-the-best-cloud-infrastructure-monitoring-software) [Best app for company reputation management](https://www.g2.com/discussions/what-s-the-best-app-for-company-reputation-management)[Which auditing services platforms have genuinely outstanding customer support and comprehensive training resources?](https://www.g2.com/discussions/which-auditing-services-platforms-have-genuinely-outstanding-customer-support-and-comprehensive-training-resources)[What is the highest-rated enterprise service bus for rapid legacy system connectivity in financial services?](https://www.g2.com/discussions/what-is-the-highest-rated-enterprise-service-bus-for-rapid-legacy-system-connectivity-in-financial-services) [Show MoreShow Less](javascript:void(0);)