--- title: OpenText Core Fax Reviews meta\_title: 'OpenText Core Fax Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 53 reviews by the users' company size, role or industry to find out how OpenText Core Fax works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 53 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # OpenText Core Fax Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by OpenText Core Fax but has limited features. Are you part of the OpenText Core Fax team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! XM Fax is the leading software-based, enterprise-grade Fax over IP (FoIP) solution that makes reliably sending and receiving faxes as easy as using email. At the same time, it also reduces costs and improves security. XM Fax is available either on-premises or via certified ISO/IEC 27001:2013 and PCI DSS compliant cloud solution. XM Fax is designed from the ground up to streamline compliance with HIPAA, GDPR, FERPA, SOX, PCI DSS, and other regulations through features like an event log and optional zero retention. Integrations with MFPs, EMR/EHR solutions, and Exchange/Outlook, as well as free XM Fax iOS/Android mobile apps, further simplify workflows. OpenText is a global leader in the field of enterprise communications solutions. Its suite of enterprise-grade on-premises and cloud fax solutions enable businesses to exchange sensitive and confidential data that meets and exceeds industry regulatory compliance requirements. The company serves businesses, enterprises, and service providers through a global team of customer-focused employees. Its solutions are deployed worldwide across a number of sectors, including education, finance, government, healthcare, manufacturing, retail, and legal services. * * * Seller [OpenText](https://www.g2.com/sellers/opentext) Discussions [OpenText Core Fax Community](https://www.g2.com/products/opentext-core-fax/discuss) Languages Supported German, English, French, Italian, Portuguese, Russian, Spanish Solution Type Best-of-Breed Overview by Evelyne Rousseau (Marketing Director at Cognibox) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 19 months [ View More Pricing Information ](https://www.g2.com/products/opentext-core-fax/pricing) ## Top-Rated Alternatives [ ![Documo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Documo") Documo 4.6/5(230) ](https://www.g2.com/products/documo/reviews) [ ![HelloFax](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HelloFax") HelloFax 4.5/5(57) ](https://www.g2.com/products/hellofax/reviews) [ ![CocoFax](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CocoFax") CocoFax 4.6/5(188) ](https://www.g2.com/products/cocofax/reviews) [ View All Alternatives ](https://www.g2.com/products/opentext-core-fax/competitors/alternatives) ## User Insights Average based on 53 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 3/4/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "Support is great and the product is top notch." 5/5 What do you like best about OpenText Core Fax? XM Fax is a great product to use in place of a physical Fax. Easy to work with and maintain and eliminates paper waste. This is a great service to use for our purposes and for many of our customers. Review collected by and hosted on G2.com. What do you dislike about OpenText Core Fax? There don't seem to be any downsides to using XM Fax. It gets the job done and does it well. The newest version expands on the already great product and just makes it better. At first glance, the system is a little confusing for the Administrator but overall it is intuitive once you get used to the interface. Review collected by and hosted on G2.com. Recommendations to others considering OpenText Core Fax: This is a great product and I'm glad that we have it and looking forward to using it more and also to further use and alterations to our config in the future. Review collected by and hosted on G2.com. What problems is OpenText Core Fax solving and how is that benefiting you? Not needing to have fax equipment all over the place for different people and also there's no possibility of someone picking up the wrong fax or seeing someone's information that doesn't need to. Security is top on our list for using XM Fax and the improvements and upgrades that are in version 9.0 really sell the system and make it even better. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Mid-Market (51-1000 emp.) 7/6/2020 "Easy to use and administrate." 4.5/5 What do you like best about OpenText Core Fax? Easy to administrate and no misplaced faxed documents. We use several shared fax numbers and XMedius has made sharing fax "machines" and keeping faxes secure a breeze. Review collected by and hosted on G2.com. What do you dislike about OpenText Core Fax? not really a down side as it's common, the phone number porting process can sometimes be lengthy (Do not think this is XMedius telecom rather our telecom trying to delay the port). Review collected by and hosted on G2.com. Recommendations to others considering OpenText Core Fax: Use the mass import feature to setup your organization. Review collected by and hosted on G2.com. What problems is OpenText Core Fax solving and how is that benefiting you? We save money over physical lines, we have eliminated lost/misplaced faxes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 9/18/2020 "I was tasked to find a FoIP solution for our organization. XM Fax met all of our needs." 4.5/5 What do you like best about OpenText Core Fax? Easy setup and SAML2.0 integration. Tech supports is great! Review collected by and hosted on G2.com. What do you dislike about OpenText Core Fax? Communication within the company seems scattered at times. It never became a real issue. Review collected by and hosted on G2.com. Recommendations to others considering OpenText Core Fax: Definitely check out this product. Review collected by and hosted on G2.com. What problems is OpenText Core Fax solving and how is that benefiting you? We wanted to get rid of our fax lines. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 2/7/2018 "XMedius - Does what it was designed to do. Tech support is fast" 4/5 What do you like best about OpenText Core Fax? The reports are good and easy to customize Incoming/Outgoing fax history Easily route faxes to email, network share, printer Review collected by and hosted on G2.com. What do you dislike about OpenText Core Fax? The UI is a little outdated and some of the views do not have the ability to sort columns. The services can be a little slow to restart. Review collected by and hosted on G2.com. Recommendations to others considering OpenText Core Fax: Reduce your carbon footprint by almost eliminating paper. Review collected by and hosted on G2.com. What problems is OpenText Core Fax solving and how is that benefiting you? For compliance reasons we need to limit the number of people that have access to faxing. XMedius allows us to do this with ease. Paperless faxes Review collected by and hosted on G2.com. Show More 6/19/2020 Current UserValidated ReviewerSource: Organic ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") UH Verified User in Higher Education Enterprise (\> 1000 emp.) 10/16/2020 "Grateful" 5/5 What do you like best about OpenText Core Fax? The simplicity to utilize the fax process. Review collected by and hosted on G2.com. What do you dislike about OpenText Core Fax? That I waited too long to begin using it. No other dislikes to-date. Review collected by and hosted on G2.com. What problems is OpenText Core Fax solving and how is that benefiting you? I handle employee leave of absences and everything is time sensitive, both sendinng and receiving feedback. The benefit that stands out the most is that I don't get the error of the manual fax machine, "FAILED TRANSMISSION". Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Mirella C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mirella C.") MC Mirella C. Chef des télécommunications Enterprise (\> 1000 emp.) 10/16/2019 "Customer service before, during and after purchase of xMedius Solution" 5/5 What do you like best about OpenText Core Fax? We feel that there is a genuine desire on their end to work with us in finding customized solutions to solve the hospital's many challenges. They are quick at resolving issues when they present themselves. By issues, I do not mean technical issues. I am referring to reorganization issues internally which necessitate customization from XMedius. It is a very solid technology with no downtime. Review collected by and hosted on G2.com. What do you dislike about OpenText Core Fax? We have not encountered any downsides with the solution. Review collected by and hosted on G2.com. Recommendations to others considering OpenText Core Fax: Have them present you all the features that are possible. Even if you do not integrate them all at the beginning, this will help you plan strategic improvements that will give you visibility and simplify your internal processes. Review collected by and hosted on G2.com. What problems is OpenText Core Fax solving and how is that benefiting you? Initially, our biggest challenge was replacing all analog faxes. We are in a totally IP environment so their solution has definitely helped us. We are presently working together to simplify our Send Fax option. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Mid-Market (51-1000 emp.) 6/8/2020 "Reliable fax service" 4.5/5 What do you like best about OpenText Core Fax? How easy it is to deploy to many users via a single web portal. Review collected by and hosted on G2.com. What do you dislike about OpenText Core Fax? Notifications on status of sent faxes if successful or not. Review collected by and hosted on G2.com. What problems is OpenText Core Fax solving and how is that benefiting you? Like already stated, how the get the most users possible with ease to gain access to this service to have the benefit of easily sending out faxes without having major administrative and IT assistance. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Matthew B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew B.") MB Matthew B. Presales Analyst Mid-Market (51-1000 emp.) 12/3/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "Bring fax into the 21st century" 5/5 What do you like best about OpenText Core Fax? the ability to send faxes from Outlook client, a Xerox MFP, and the XMedius app on your phone Review collected by and hosted on G2.com. What do you dislike about OpenText Core Fax? Nothing i dislike, sometimes the prospect is afraid of change and it can be difficult to convince them to realize the positive impact of being able to send faxes from virtually anywhere as well as receive as an email or in a portal. Review collected by and hosted on G2.com. Recommendations to others considering OpenText Core Fax: If faxes are important to your business, XM Fax will vastly improve your ability to send and receive faxes. You can send faxes from email or any email enabled device, as well as receive faxes via email. Audit trail and the ability to view all sent and received faxes can help with compliance and verification. XM Fax is easy to implement and user adoption is generally very well received. Being able to discontinue analog lines is another huge advantage as telco companies are increasing the cost. Going to XM Fax can also help with relying on printed information and can compliment a "paper-lite" initiative. Custom cover pages and address books are also a nice feature. 24 hour technical support. unlimited scalability, high availability of the solution are also important features. You can keep your existing fax numbers as well as create new ones. Review collected by and hosted on G2.com. What problems is OpenText Core Fax solving and how is that benefiting you? the customers that have implemented XMFax, either on premise or cloud, have stated they would not want to go back to analog faxing. Also an audit trail of all sent and received faxes is a powerful feature for some. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Defense & Space](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Defense & Space") AD Verified User in Defense & Space Enterprise (\> 1000 emp.) 3/4/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "Review from Michael Liu" 4/5 What do you like best about OpenText Core Fax? Decent product design, easy to configure and use, clear documentation, and very good support. Review collected by and hosted on G2.com. What do you dislike about OpenText Core Fax? Not easy to find out special configuration details such as certificate generation and signing process, LDAP with StartTLS. Some of these have been documented in KB but in general document. I have to log support cases to resolve these issues. Review collected by and hosted on G2.com. Recommendations to others considering OpenText Core Fax: This is a good product to reduce cost on all fax requirement. Review collected by and hosted on G2.com. What problems is OpenText Core Fax solving and how is that benefiting you? Used the product in Australian Defence Project. The product will remove the deployment of hardware fax machines and provide much easy wya to send and receive large number of faxes more efficiently. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JK Jeremy K. Server Admin Mid-Market (51-1000 emp.) 4/9/2020 "Great Technical Support" 5/5 What do you like best about OpenText Core Fax? Very Fast response from support when needed. Quick ti answer any questions. Friendly Techs Review collected by and hosted on G2.com. What do you dislike about OpenText Core Fax? No dislikes so far. No issues system has been running without issues. Review collected by and hosted on G2.com. What problems is OpenText Core Fax solving and how is that benefiting you? Simple fax solution and easy to use. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about OpenText Core Fax? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about OpenText Core Fax ](https://www.g2.com/products/opentext-core-fax/discussions/new) JD James Davis • Last activity over 3 years ago Is MAC on the roadmap for the Xmedius App? 0 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/29972-is-mac-on-the-roadmap-for-the-xmedius-app) [ View all Discussions ](https://www.g2.com/products/opentext-core-fax/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 19 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/opentext-core-fax/pricing) OpenText Core Fax Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1690e90d3b34e5682247349555a8ab59/opentext-fax-rightfax.jpeg "Product Avatar Image") OpenText Fax (RightFax) 4.1/5(22) [ Compare Now ](https://www.g2.com/compare/opentext-core-fax-vs-opentext-fax-rightfax) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_cd58329d7e739dd6906bc8f984a88e14/hellofax.png "Product Avatar Image") HelloFax 4.5/5(57) [ Compare Now ](https://www.g2.com/compare/hellofax-vs-opentext-core-fax) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_a654305de0dd720b0f32e3ee030c3297/documo.png "Product Avatar Image") Documo 4.6/5(230) [ Compare Now ](https://www.g2.com/compare/documo-vs-opentext-core-fax) ##### ##### OpenText Core Fax Features Documents Editing Storage Sending Fax Number Existing Numbers Cross-Platform Sending [ View More Features ](https://www.g2.com/products/opentext-core-fax/features) ##### Categories on G2 [Online Fax](https://www.g2.com/categories/online-fax) ##### Explore More [Which document databases support ACID transactions and data consistency guarantees at scale?](https://www.g2.com/discussions/which-document-databases-support-acid-transactions-and-data-consistency-guarantees-at-scale)[Best CDP platforms](https://www.g2.com/discussions/your-top-picks-for-best-customer-data-platforms-in-2025)[best cloud infrastructure monitoring software](https://www.g2.com/discussions/what-s-the-best-cloud-infrastructure-monitoring-software) [Best app for company reputation management](https://www.g2.com/discussions/what-s-the-best-app-for-company-reputation-management)[Which auditing services platforms have genuinely outstanding customer support and comprehensive training resources?](https://www.g2.com/discussions/which-auditing-services-platforms-have-genuinely-outstanding-customer-support-and-comprehensive-training-resources)[What is the highest-rated enterprise service bus for rapid legacy system connectivity in financial services?](https://www.g2.com/discussions/what-is-the-highest-rated-enterprise-service-bus-for-rapid-legacy-system-connectivity-in-financial-services) [Show MoreShow Less](javascript:void(0);)