Easy to use, Easy to support, Rich UI client, One stop solution for all document management operations. Review collected by and hosted on G2.com.

Learning Cycle is complex for IT teams. Resourcing issues while hiring IT teams. Review collected by and hosted on G2.com.

The way it integrates with Microsoft office Review collected by and hosted on G2.com.

So far nothing has been a downside for what I've used it for Review collected by and hosted on G2.com.

It is the best content service integrator on the market. Review collected by and hosted on G2.com.

It is still not as smooth as it should be, customer help should be faster Review collected by and hosted on G2.com.

Strong ECM software, with good horizontal and vertical scalability, which offers a very good performance even in large deployments with good capacities to manage different layers of file, resulting in a significant savings in storage costs. Good collaborative skills. Large connectivity options and customization posibilities. Review collected by and hosted on G2.com.

The administrative tools may be a little poor when using a wide enterprise deployment, what's in fact the target of this product.

May be you need an 360º view with all your content and archive servers, storage systems and more... or you'll need to filter relevant data that may have sense only on your bussiness case. I know these are things that the vendor cannot buid in a standard way, but you can solve it by creating your own tools with api, webservices and other technologies. Review collected by and hosted on G2.com.

The implementation of a new OpenText system was relatively painless. Also, there was a lot of updates to provide more efficient routing of documents. Review collected by and hosted on G2.com.

The limitations on how many roles that a document can be routed to. Review collected by and hosted on G2.com.

It stable reliable and has an interface that's very user friendly and easy to use Review collected by and hosted on G2.com.

The cost involved. It's one of the most expensive ECM solutions in the market. Review collected by and hosted on G2.com.

Minimize paper usage, load documents faster, reduce risks associated with human error, save time and money, store all documents in an easily accessible way. Review collected by and hosted on G2.com.

Integration. It takes a lot of time. And it's hard to train people who work with it. Sometimes loading takes more time, even if there are no problems with the server and so on. Review collected by and hosted on G2.com.

Previously, we were using SharePoint for document management but have now upgraded to OpenText ECM. While SharePoint provided basic functionality, OpenText has enhanced our records management capability. The ability to customize workflow is vastly improved to match our complex processes. Review collected by and hosted on G2.com.

OpenText is an expensive solution driven by the need for compliance standards. Review collected by and hosted on G2.com.

User friendly and makes job easier by having Various options available Review collected by and hosted on G2.com.

Inability to personally edit a service once input. Review collected by and hosted on G2.com.

The UI/layout is a bit more usability-friendly as compared to other ECM products in the market, but the core features are pretty much run of the mill and not really distinct from the rest of the ECM/DCM players out there. Review collected by and hosted on G2.com.

Their product support is very passive and slow to respond to customer queries and requests for extended support. Their SLAs for support tickets tend to lag for days before any significant feedback/analysis is provided. A lot of their out-of-the-box features will only address 60% to 70% of your organization's core business ECM requirements and when you request even consultation on how to expand the features (or even explore configuration/customization), they would already state that this is out of scope and would upsell you to pay additional premiums for these. To be more specific, in terms of detailed layering of user permissions to access certain content, managing access for internal and external users...the out of the box features of OpenText are quite limiting and getting the features to handle special use-cases unfortunately require configuration that can only be addressed by tech support (services at cost). There were also lack of available trained/learned professionals who can provide internal/contracted support. Review collected by and hosted on G2.com.