--- title: OpenText Contact Center Analytics Reviews meta_title: 'OpenText Contact Center Analytics Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how OpenText Contact Center Analytics works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 5 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # OpenText Contact Center Analytics Reviews **Vendor:** OpenText **Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) **Average Rating:** 4.5/5.0 **Total Reviews:** 5 ## About OpenText Contact Center Analytics ransform call center and back office performance with workforce engagement call center software that engages employees and provides meaningful experiences ## OpenText Contact Center Analytics Pros & Cons **What users like:** - Users value the **centralized platform** of OpenText Contact Center Analytics for its ease of management and streamlined usage. (1 reviews) - Users value the **integrated platform** of OpenText Contact Center Analytics, simplifying data management and usage significantly. (1 reviews) - Users appreciate the **ease of use** of OpenText Contact Center Analytics due to its integrated platform for management. (1 reviews) - Users value the **easy integrations** of OpenText Contact Center Analytics, simplifying management across all modules in one platform. (1 reviews) - Users value the **integrated modules** of OpenText Contact Center Analytics, simplifying management and enhancing usability. (1 reviews) - Integrations (1 reviews) **What users dislike:** - Users note the **complexity** of certain features, highlighting the need for more extensive training to fully utilize the product. (1 reviews) - Users note the **complex setup** of OpenText Contact Center Analytics, necessitating additional training for effective use. (1 reviews) - Users find the **complexity of certain features** necessitates additional training, which may not be provided. (1 reviews) - Users feel there is **insufficient training** provided, making it difficult to fully utilize complex features effectively. (1 reviews) - Users experience a **lack of training** , finding some features complex and difficult to navigate without proper guidance. (1 reviews) - Steep Learning Curve (1 reviews) - Training Required (1 reviews) ## OpenText Contact Center Analytics Reviews ### 1. It did the job **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2024 **What do you like best about OpenText Contact Center Analytics?** For mew, it was that all modules are integrated into a single platform, making it easier to manage and use compared to disparate systems. **What do you dislike about OpenText Contact Center Analytics?** The complexity. While user-friendly, I found that certain features or configurations to be complex, requiring more in-depth training that I did not get. **What problems is OpenText Contact Center Analytics solving and how is that benefiting you?** None, at the moment but it did help with QA. ## OpenText Contact Center Analytics Discussions - [How do you use Qfiniti?](https://www.g2.com/discussions/how-do-you-use-qfiniti) - [What is Qfiniti client?](https://www.g2.com/discussions/what-is-qfiniti-client) - [What is Qfiniti desktop?](https://www.g2.com/discussions/what-is-qfiniti-desktop) - [View OpenText Contact Center Analytics pricing details and edition comparison](https://www.g2.com/products/opentext-contact-center-analytics/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+05%3A43%3A26+-0500&secure%5Bsession_id%5D=7dad8757-c0dc-427c-a7be-0597132e9fba&secure%5Btoken%5D=a532b257dbfb7cd1893c5d125a941041961e9415aee7252a3a0ce29652d14d25&format=llm_user) ## OpenText Contact Center Analytics Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Quality Assurance** - Evaluation - Calibration - Reports **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Platform** - Health Score - Customer Profiles - Notifications - NPS of Customers **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text - Generative AI **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness - Surveys & Feedback - Mobile Survey - Pulse Surveys **Monitoring** - Interactions - Web & Application Usage - Mobile App Usage - Screenshots - Web Blocking **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Predictions** - Service Quality Assurance - Predictive Analytics - Revenue Impact - Artificial Intelligence - Sentiment - Retention - Behavior Analytics - Usage Tracking/Analytics **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action - 360 Degree Feedback - Anonymous Feedback - Real-Time Analytics - Trend Analysis - Real-Time Data - Text Analysis - Sentiment Analysis **Activity Monitoring - Employee Monitoring** - Calls - Email Activity Tracking - Social Media Activity Tracking - Live Chat - Task/Project Tracking - Attendance Tracking - Task Progress Tracking - Location Tracking - Behavior Tracking - Time Tracking **Performance** - Third-Party Integrations - Compliance **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Loyalty Program - AI Copilot - Campaign Personalization - Personalization - Email Campaign Management - A/B Testing - Knowledge Base Management - Renewal Management - Performance Metrics - Workflow Management - Behavioral Targeting - Customer Engagement - Sentiment Analysis - Engagement Tracking - Task Management - Feedback Management - Behavior Tracking - Retention Tracking - Support Ticket Management - User Onboarding - Lifecycle Management - Customer Surveys - Campaign Management - Real-time Alerts - Customer Journey Mapping - Cancellation Management - Third-Party Integrations - Review Monitoring - Customer Data Management - Referral Tracking - Customer Communication - Churn Management - Marketing Automation - Referral Management - Customer Segmentation - Messaging - Workflow Automation **System Management** - Security - System Monitoring - SSL Security - GPS **Feedback** - Archives **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Additional Functionality** - Customer Experience Management - NPS of Employees - Real-Time Notifications - Question Library - CRM - Data Visualization - Multi-Channel Distribution - Ratings/Reviews - Negative Feedback Management - Activity Dashboard - Email Management - Commenting/Notes - AI Copilot - Third-Party Integrations - Template Management - Reporting & Statistics - Social Media Integration - Text Fields - Customizable Questions - Reporting/Analytics - Real-Time Reporting - Customizable Branding - Conditional Logic - Website Integration - Search/Filter - Collaboration Tools - API - NPS of Customers - Multi-Language - Survey/Poll Management - Segmentation - Customer Segmentation - Reminders - NPS Survey Structure - Access Controls/Permissions - Widgets - Customizable Templates - Feedback Management - Customizable Fields - Question Branching **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **Productivity Analytics - Employee Monitoring** - Project - Hours - Intelligence - Burnout Indicators **Additional Functionality** - Browsing History - API - Timesheet Management - Reporting & Statistics - Screen Activity Recording - Task Management - Employee Email Monitoring - Employee Activity Monitoring - Access Controls/Permissions - Employee Database - Activity Dashboard - Remote Monitoring & Management - Idle Time Monitoring - Third-Party Integrations - Remote Access/Control - Time Clock - Real-Time Data - Email Alerts - Historical Reporting - Real-Time Notifications - Alerts/Notifications - Employee Management - Real-Time Reporting - AI Copilot - Keystroke Recording - Productivity Analysis ## Top OpenText Contact Center Analytics Alternatives - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,488 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews)