# Top 10 OpenText Contact Center Analytics Alternatives & Competitors **Average Rating:** 4.5/5 **Total Number of Reviews:** 5 Explore the best alternatives to OpenText Contact Center Analytics for users who need new software features or want to try different solutions. Contact Center Workforce Software is a widely used technology, and many people are seeking innovative, powerful software solutions with mobile access and intraday management. Other important factors to consider when researching alternatives to OpenText Contact Center Analytics include ease of use and reliability. The best overall OpenText Contact Center Analytics alternative is NICE CXone. Other similar apps like OpenText Contact Center Analytics are Talkdesk, Five9 Intelligent Cloud Contact Center Platform, JustCall, and Agentforce Service (formerly Salesforce Service Cloud). OpenText Contact Center Analytics alternatives can be found in [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) but may also be in [Contact Center Software](https://www.g2.com/categories/contact-center) or [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents). ## Best Paid & Free Alternatives to OpenText Contact Center Analytics - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) ## Top 10 Alternatives to OpenText Contact Center Analytics Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how OpenText Contact Center Analytics stacks up to the competition, check reviews from current & previous users in industries like Leisure, Travel & Tourism, Consumer Services, and E-Learning, and find the best product for your business. ### 1. [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) By NiCE **Average Rating:** 4.3/5 **Total Reviews:** 1,730 NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Categories in common with OpenText Contact Center Analytics: [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [OpenText Contact Center Analytics vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-opentext-contact-center-analytics) **Compare NICE CXone with other alternatives:** - [NICE CXone vs Talkdesk](https://www.g2.com/compare/nice-cxone-vs-talkdesk) - [NICE CXone vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone) - [NICE CXone vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-nice-cxone) - [NICE CXone vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-nice-cxone) - [NICE CXone vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-nice-cxone) - [NICE CXone vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) - [NICE CXone vs Sprinklr Service](https://www.g2.com/compare/nice-cxone-vs-sprinklr-service) - [NICE CXone vs ServiceNow Customer Service Management](https://www.g2.com/compare/nice-cxone-vs-servicenow-customer-service-management) - [NICE CXone vs Calabrio ONE](https://www.g2.com/compare/calabrio-one-vs-nice-cxone) ### 2. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) By Talkdesk **Average Rating:** 4.4/5 **Total Reviews:** 2,523 Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. Categories in common with OpenText Contact Center Analytics: [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [OpenText Contact Center Analytics vs Talkdesk](https://www.g2.com/compare/opentext-contact-center-analytics-vs-talkdesk) **Compare Talkdesk with other alternatives:** - [Talkdesk vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-talkdesk) - [Talkdesk vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk) - [Talkdesk vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-talkdesk) - [Talkdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-talkdesk) - [Talkdesk vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-talkdesk) - [Talkdesk vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Talkdesk vs Sprinklr Service](https://www.g2.com/compare/sprinklr-service-vs-talkdesk) - [Talkdesk vs ServiceNow Customer Service Management](https://www.g2.com/compare/servicenow-customer-service-management-vs-talkdesk) - [Talkdesk vs Calabrio ONE](https://www.g2.com/compare/calabrio-one-vs-talkdesk) ### 3. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) By Five9 **Average Rating:** 4.1/5 **Total Reviews:** 618 Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing. Categories in common with OpenText Contact Center Analytics: [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [OpenText Contact Center Analytics vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-opentext-contact-center-analytics) **Compare Five9 Intelligent Cloud Contact Center Platform with other alternatives:** - [Five9 Intelligent Cloud Contact Center Platform vs NICE CXone](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone) - [Five9 Intelligent Cloud Contact Center Platform vs Talkdesk](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk) - [Five9 Intelligent Cloud Contact Center Platform vs JustCall](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-saas-labs-justcall) - [Five9 Intelligent Cloud Contact Center Platform vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs Genesys Cloud CX](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx) - [Five9 Intelligent Cloud Contact Center Platform vs Sprinklr Service](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-sprinklr-service) - [Five9 Intelligent Cloud Contact Center Platform vs ServiceNow Customer Service Management](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-servicenow-customer-service-management) - [Five9 Intelligent Cloud Contact Center Platform vs Calabrio ONE](https://www.g2.com/compare/calabrio-one-vs-five9-intelligent-cloud-contact-center-platform) ### 4. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) By Saas Labs **Average Rating:** 4.3/5 **Total Reviews:** 2,387 JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries Categories in common with OpenText Contact Center Analytics: [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Employee Monitoring](https://www.g2.com/categories/employee-monitoring-software), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [OpenText Contact Center Analytics vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-opentext-contact-center-analytics) **Compare JustCall with other alternatives:** - [JustCall vs NICE CXone](https://www.g2.com/compare/saas-labs-justcall-vs-nice-cxone) - [JustCall vs Talkdesk](https://www.g2.com/compare/saas-labs-justcall-vs-talkdesk) - [JustCall vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-saas-labs-justcall) - [JustCall vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-saas-labs-justcall) - [JustCall vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-saas-labs-justcall) - [JustCall vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-saas-labs-justcall) - [JustCall vs Sprinklr Service](https://www.g2.com/compare/saas-labs-justcall-vs-sprinklr-service) - [JustCall vs ServiceNow Customer Service Management](https://www.g2.com/compare/saas-labs-justcall-vs-servicenow-customer-service-management) - [JustCall vs Calabrio ONE](https://www.g2.com/compare/calabrio-one-vs-saas-labs-justcall) ### 5. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) By Salesforce **Average Rating:** 4.4/5 **Total Reviews:** 7,356 Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. Categories in common with OpenText Contact Center Analytics: [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) **Compare:** [OpenText Contact Center Analytics vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-opentext-contact-center-analytics) **Compare Agentforce Service (formerly Salesforce Service Cloud) with other alternatives:** - [Agentforce Service (formerly Salesforce Service Cloud) vs NICE CXone](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-nice-cxone) - [Agentforce Service (formerly Salesforce Service Cloud) vs Talkdesk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-talkdesk) - [Agentforce Service (formerly Salesforce Service Cloud) vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-five9-intelligent-cloud-contact-center-platform) - [Agentforce Service (formerly Salesforce Service Cloud) vs JustCall](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-saas-labs-justcall) - [Agentforce Service (formerly Salesforce Service Cloud) vs CloudTalk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-cloudtalk) - [Agentforce Service (formerly Salesforce Service Cloud) vs Genesys Cloud CX](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-genesys-cloud-cx) - [Agentforce Service (formerly Salesforce Service Cloud) vs Sprinklr Service](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-sprinklr-service) - [Agentforce Service (formerly Salesforce Service Cloud) vs ServiceNow Customer Service Management](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-servicenow-customer-service-management) - [Agentforce Service (formerly Salesforce Service Cloud) vs Calabrio ONE](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-calabrio-one) ### 6. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) By CloudTalk **Average Rating:** 4.4/5 **Total Reviews:** 1,847 CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call. Categories in common with OpenText Contact Center Analytics: [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [OpenText Contact Center Analytics vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-opentext-contact-center-analytics) **Compare CloudTalk with other alternatives:** - [CloudTalk vs NICE CXone](https://www.g2.com/compare/cloudtalk-vs-nice-cxone) - [CloudTalk vs Talkdesk](https://www.g2.com/compare/cloudtalk-vs-talkdesk) - [CloudTalk vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/cloudtalk-vs-five9-intelligent-cloud-contact-center-platform) - [CloudTalk vs JustCall](https://www.g2.com/compare/cloudtalk-vs-saas-labs-justcall) - [CloudTalk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-cloudtalk) - [CloudTalk vs Genesys Cloud CX](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx) - [CloudTalk vs Sprinklr Service](https://www.g2.com/compare/cloudtalk-vs-sprinklr-service) - [CloudTalk vs ServiceNow Customer Service Management](https://www.g2.com/compare/cloudtalk-vs-servicenow-customer-service-management) - [CloudTalk vs Calabrio ONE](https://www.g2.com/compare/calabrio-one-vs-cloudtalk) ### 7. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) By Genesys **Average Rating:** 4.4/5 **Total Reviews:** 1,555 The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Categories in common with OpenText Contact Center Analytics: [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [OpenText Contact Center Analytics vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-opentext-contact-center-analytics) **Compare Genesys Cloud CX with other alternatives:** - [Genesys Cloud CX vs NICE CXone](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) - [Genesys Cloud CX vs Talkdesk](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Genesys Cloud CX vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx) - [Genesys Cloud CX vs JustCall](https://www.g2.com/compare/genesys-cloud-cx-vs-saas-labs-justcall) - [Genesys Cloud CX vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-genesys-cloud-cx) - [Genesys Cloud CX vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Sprinklr Service](https://www.g2.com/compare/genesys-cloud-cx-vs-sprinklr-service) - [Genesys Cloud CX vs ServiceNow Customer Service Management](https://www.g2.com/compare/genesys-cloud-cx-vs-servicenow-customer-service-management) - [Genesys Cloud CX vs Calabrio ONE](https://www.g2.com/compare/calabrio-one-vs-genesys-cloud-cx) ### 8. [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) By Sprinklr **Average Rating:** 4.3/5 **Total Reviews:** 749 Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. Categories in common with OpenText Contact Center Analytics: [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [OpenText Contact Center Analytics vs Sprinklr Service](https://www.g2.com/compare/opentext-contact-center-analytics-vs-sprinklr-service) **Compare Sprinklr Service with other alternatives:** - [Sprinklr Service vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-sprinklr-service) - [Sprinklr Service vs Talkdesk](https://www.g2.com/compare/sprinklr-service-vs-talkdesk) - [Sprinklr Service vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-sprinklr-service) - [Sprinklr Service vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-sprinklr-service) - [Sprinklr Service vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-sprinklr-service) - [Sprinklr Service vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-sprinklr-service) - [Sprinklr Service vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-sprinklr-service) - [Sprinklr Service vs ServiceNow Customer Service Management](https://www.g2.com/compare/servicenow-customer-service-management-vs-sprinklr-service) - [Sprinklr Service vs Calabrio ONE](https://www.g2.com/compare/calabrio-one-vs-sprinklr-service) ### 9. [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) By ServiceNow **Average Rating:** 4.4/5 **Total Reviews:** 464 ServiceNow CSM enhances every aspect of the customer lifecycle by utilizing AI-driven capabilities to optimize omnichannel self-service and improve issue resolution. It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key features and capabilities include: AI Agents: Handle routine tasks and complete processes autonomously, freeing up human agent time and scaling the call center operations 24/7. Self-Service: Empower customers with AI-powered conversational chat to get answers and take action quickly. Guide customers through personalized action steps across various channels such as chat, portals, and catalogs. Agent Workspace: Provide a single, configurable workspace integrated across channels for a holistic customer view. AI-powered case summaries, guided playbooks, and recommendations make it fast and easy to provide excellent service. Case Management: Seamlessly orchestrate complex customer issues across departments to boost resolution times and customer satisfaction with a unified data model and automated workflows. Knowledge Management: Allow AI Agents to create and share relevant knowledge articles and case summaries quickly with both human agents and customers. Predictive Intelligence: Use AI to anticipate customer needs, automate resolutions, and reduce case volume. Deliver smart, proactive service to achieve value faster. ServiceNow CSM unifies people, processes, and data, ensuring seamless and effective service delivery that leverages AI to enhance customer satisfaction and reduce operational costs. Categories in common with OpenText Contact Center Analytics: [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) **Compare:** [OpenText Contact Center Analytics vs ServiceNow Customer Service Management](https://www.g2.com/compare/opentext-contact-center-analytics-vs-servicenow-customer-service-management) **Compare ServiceNow Customer Service Management with other alternatives:** - [ServiceNow Customer Service Management vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs Talkdesk](https://www.g2.com/compare/servicenow-customer-service-management-vs-talkdesk) - [ServiceNow Customer Service Management vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-servicenow-customer-service-management) - [ServiceNow Customer Service Management vs Sprinklr Service](https://www.g2.com/compare/servicenow-customer-service-management-vs-sprinklr-service) - [ServiceNow Customer Service Management vs Calabrio ONE](https://www.g2.com/compare/calabrio-one-vs-servicenow-customer-service-management) ### 10. [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) By Verint **Average Rating:** 4.4/5 **Total Reviews:** 429 Calabrio ONE is an integrated solution to help optimize the workforce in call centers by giving you accurate information in a multi-channel environment, under one system. Categories in common with OpenText Contact Center Analytics: [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [OpenText Contact Center Analytics vs Calabrio ONE](https://www.g2.com/compare/calabrio-one-vs-opentext-contact-center-analytics) **Compare Calabrio ONE with other alternatives:** - [Calabrio ONE vs NICE CXone](https://www.g2.com/compare/calabrio-one-vs-nice-cxone) - [Calabrio ONE vs Talkdesk](https://www.g2.com/compare/calabrio-one-vs-talkdesk) - [Calabrio ONE vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/calabrio-one-vs-five9-intelligent-cloud-contact-center-platform) - [Calabrio ONE vs JustCall](https://www.g2.com/compare/calabrio-one-vs-saas-labs-justcall) - [Calabrio ONE vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-calabrio-one) - [Calabrio ONE vs CloudTalk](https://www.g2.com/compare/calabrio-one-vs-cloudtalk) - [Calabrio ONE vs Genesys Cloud CX](https://www.g2.com/compare/calabrio-one-vs-genesys-cloud-cx) - [Calabrio ONE vs Sprinklr Service](https://www.g2.com/compare/calabrio-one-vs-sprinklr-service) - [Calabrio ONE vs ServiceNow Customer Service Management](https://www.g2.com/compare/calabrio-one-vs-servicenow-customer-service-management) --- ## OpenText Contact Center Analytics Alternatives FAQs ### What are the best alternatives to OpenText Contact Center...? The best alternatives to OpenText Contact Center include [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) (4.3/5 stars, 1,730 reviews), [Talkdesk](https://www.g2.com/products/talkdesk/reviews) (4.4/5 stars, 2,505 reviews), [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) (4.1/5 stars, 611 reviews), and [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) (4.3/5 stars, 2,387 reviews). These platforms offer comprehensive contact center workforce solutions with extensive user bases and high ratings, reflecting strong market adoption and customer satisfaction. ### Which Contact Center Workforce tools do reviewers recommend instead of OpenText Contact Center...? Reviewers recommend [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) for its ease of use (29 mentions), extensive AI-powered automation, and robust omnichannel capabilities that enhance agent productivity and customer engagement. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) is favored for its intuitive drag-and-drop workflow builders, AI-assisted call routing, and seamless CRM integrations, supported by 310 mentions of ease of use and 175 mentions of efficiency. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) is praised for its user-friendly interface, flexible skill-based routing, and strong CRM integrations, with 118 mentions of ease of use and 85 mentions of helpful customer support. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) is recommended for its unified communication platform combining calls, SMS, and CRM integration, with 286 mentions of ease of use and 207 mentions of features, making it efficient for sales and support teams. These alternatives provide advanced AI features, better onboarding experiences, and more modern interfaces compared to OpenText Contact Center, addressing its complexity and training challenges. ### How does OpenText Contact Center... compare to NiCE CXone? According to G2, [OpenText Contact Center](https://www.g2.com/products/opentext-contact-center-analytics/reviews) holds a higher average rating of 4.5/5 based on 5 reviews, compared to [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) which has a 4.3/5 rating from 1,730 reviews. NiCE CXone scores notably on reviewer-rated dimensions with averages of 8.7 in both "better at meeting requirements" and "more usable," 8.3 in "better at support," and 8.0 in "easier to set up," indicating strong usability and support capabilities. OpenText Contact Center reviews highlight its integrated platform and robust features but note complexity and a steep learning curve requiring more training. NiCE CXone is praised for ease of use (29 mentions), extensive features (21 mentions), efficiency (20 mentions), and helpful customer support (11 mentions). Overall, NiCE CXone offers a more scalable, customizable, and user-friendly experience with a broader user base, while OpenText Contact Center is recognized for its centralized integration and higher average rating in a smaller sample. ### Why do users choose NiCE CXone over OpenText Contact Center...? Users choose [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) over OpenText Contact Center primarily for its ease of use and extensive feature set, as evidenced by 29 mentions of ease of use and 21 mentions of features in reviews. NiCE CXone's strong scores in usability (8.7) and support (8.3) reflect its user-friendly interface and reliable customer service. Additionally, NiCE CXone offers efficient call management, helpful customization options, and smooth integration capabilities, which are frequently praised. Despite some reported technical issues and call quality concerns, users appreciate NiCE CXone's scalability and comprehensive omnichannel capabilities, making it suitable for large enterprises and complex use cases. The platform's cloud-based infrastructure and continuous improvements also contribute to its preference among users seeking a robust, future-facing contact center solution with a wide range of functionalities and integrations. ## Explore Articles - [Recommended influencer marketing platforms with good ROI](https://www.g2.com/discussions/recommended-influencer-marketing-platforms-with-good-roi) - [What's the leading global payroll solution for businesses](https://www.g2.com/discussions/what-s-the-leading-global-payroll-solution-for-businesses) - [Best CPaaS software for company communication](https://www.g2.com/discussions/best-cpaas-software-for-company-communication) - [Best cloud-based billing solutions for small businesses](https://www.g2.com/discussions/best-cloud-based-billing-solutions-for-small-businesses) - [Best platforms for digital asset linking to product listings](https://www.g2.com/discussions/best-platforms-for-digital-asset-linking-to-product-listings) - [Best sales AI software according to reviews](https://www.g2.com/discussions/what-s-the-best-sales-ai-software-according-to-reviews) ## Spotlight Categories - [Sales Intelligence Software](https://www.g2.com/categories/sales-intelligence) - [Managed File Transfer (MFT) Software](https://www.g2.com/categories/managed-file-transfer-mft) - [Field Service Management Software](https://www.g2.com/categories/field-service-management)