---
title: OpenText Communications (Exstream) Reviews
meta_title: 'OpenText Communications (Exstream) Reviews 2026: Details, Pricing, &
  Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how OpenText Communications (Exstream) works for a business like yours.
aggregate_rating:
  rating_value: 4.6
  review_count: 9
  scale: '5'
date_modified: '2026-07-12'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# OpenText Communications (Exstream) Reviews
**Vendor:** OpenText  
**Category:** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 9
## About OpenText Communications (Exstream)
OpenText™ Exstream™ gives organizations one secure, cost-effective, efficient and reliable solution for all customer communications. Part of the OpenText™ Experience Platform, Exstream is a CCM tool that scales to fit the customer engagement needs of any department or complex enterprise environment and speeds key business processes with accelerator packages offering easy integration with core systems. OpenText™ Exstream™ can benefit businesses by: - Personalizing customer conversations: Boost customer engagement, drive revenue and increase brand loyalty with personalized communications and content. - Reducing costs: Save time, money and technical resources by leveraging dynamic templates and automating document processes within a single CCM solution. - Maximizing customer lifetime value: Uncover essential data using an intuitive customer engagement platform to analyze interactions and improve future communications throughout each touchpoint. - Improving business metrics: Leverage omnichannel customer communication management to reach customers through their preferred channels, language for increased for all engagements and conversions. - Mitigating risks: Utilize an enterprise centralized CCM solution to ensure the right approved content is available and used according to effective dates, jurisdiction, regulations, location and other criteria.




## OpenText Communications (Exstream) Reviews
  ### 1. OpenText tools to manage databases and data.

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.)

**Reviewed Date:** September 22, 2022

**What do you like best about OpenText Communications (Exstream)?**

Opentext has a clean user interface. Did not find any lags while using the tools. Sorting out different tasks and workflows is easy. The users are also allowed to track time and log the process.

**What do you dislike about OpenText Communications (Exstream)?**

Did not find any major issues with open text. Permissions access traceability can be improved. Permissions for simple and basic routine tasks can be made uniform.

**What problems is OpenText Communications (Exstream) solving and how is that benefiting you?**

Sorting out multiple different tasks and workflows is easy. System users are also allowed to track time and log the process automatically. It saves time and resources.


## OpenText Communications (Exstream) Discussions
  - [What is OpenText Exstream used for?](https://www.g2.com/discussions/what-is-opentext-exstream-used-for)

- [View OpenText Communications (Exstream) pricing details and edition comparison](https://www.g2.com/products/opentext-communications-exstream/reviews?filters%5Bnps_score%5D%5B%5D=4&section=pricing&secure%5Bexpires_at%5D=2026-08-14+02%3A39%3A43+-0500&secure%5Bsession_id%5D=92e53dbf-676f-48f9-94d2-7c1df7507e0c&secure%5Btoken%5D=cc3a8cc1103bb99a68171e31c353f1b445a7f0fbca75af863a49d2e0d94d9c7b&format=llm_user)

## OpenText Communications (Exstream) Features
**Channels**
- Multi-Channel Coverage
- Open Listening
- Physical Media

**Design**
- Communications Strategy Development
- Create Content
- Personalization
- Inbound Identification
- Regulatory Compliance
- Batch Communications
- Multi-Channel Communication
- On-Demand Communications
- Interactive Content

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Additional Functionality**
- Chat/Messaging
- Customer Database
- Customizable Branding
- Call Recording
- Autoresponders
- IVR
- Email Management
- Template Management
- SMS Messaging
- Surveys & Feedback
- Content Management
- Knowledge Base Management
- Compliance Management
- Multi-Language
- Interaction Tracking
- Third-Party Integrations
- Social Media Integration
- Workflow Management
- Customer History
- Activity Dashboard
- AI Copilot
- Video Support
- CRM
- Inbox Management
- API
- Alerts/Notifications
- Feedback Management
- Reporting & Statistics
- Collaboration Tools
- Activity Tracking

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