# Top 10 OpenText Communications (Exstream) Alternatives & Competitors **Average Rating:** 4.6/5 **Total Number of Reviews:** 9 OpenText Communications (Exstream) is not the only option for Customer Communications Management Software. Explore other competing options and alternatives. Customer Communications Management Software is a widely used technology, and many people are seeking secure, simple software solutions with multi-channel coverage, communications strategy development, and create content. Other important factors to consider when researching alternatives to OpenText Communications (Exstream) include reliability and ease of use. The best overall OpenText Communications (Exstream) alternative is Adobe Experience Manager. Other similar apps like OpenText Communications (Exstream) are Front, Podium, Zoho Desk, and Agentforce Service (formerly Salesforce Service Cloud). OpenText Communications (Exstream) alternatives can be found in [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management) but may also be in [Help Desk Software](https://www.g2.com/categories/help-desk) or [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents). ## Best Paid & Free Alternatives to OpenText Communications (Exstream) - [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Podium](https://www.g2.com/products/podium/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - [Close](https://www.g2.com/products/close/reviews) ## Top 10 Alternatives to OpenText Communications (Exstream) Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how OpenText Communications (Exstream) stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Insurance, and Biotechnology, and find the best product for your business. ### 1. [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews) By Adobe **Average Rating:** 4.2/5 **Total Reviews:** 691 Adobe Experience Manager helps you create, manage, and optimize digital customer experiences across every channel, including web, mobile apps, digital forms, and communities. Categories in common with OpenText Communications (Exstream): [Customer Communications Management](https://www.g2.com/categories/customer-communications-management) **Compare:** [OpenText Communications (Exstream) vs Adobe Experience Manager](https://www.g2.com/compare/adobe-experience-manager-vs-opentext-communications-exstream) **Compare Adobe Experience Manager with other alternatives:** - [Adobe Experience Manager vs Front](https://www.g2.com/compare/adobe-experience-manager-vs-front) - [Adobe Experience Manager vs Podium](https://www.g2.com/compare/adobe-experience-manager-vs-podium) - [Adobe Experience Manager vs Zoho Desk](https://www.g2.com/compare/adobe-experience-manager-vs-zoho-desk) - [Adobe Experience Manager vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/adobe-experience-manager-vs-agentforce-service-formerly-salesforce-service-cloud) - [Adobe Experience Manager vs Help Scout](https://www.g2.com/compare/adobe-experience-manager-vs-help-scout) - [Adobe Experience Manager vs Fin](https://www.g2.com/compare/adobe-experience-manager-vs-fin) - [Adobe Experience Manager vs Freshdesk](https://www.g2.com/compare/adobe-experience-manager-vs-freshdesk) - [Adobe Experience Manager vs JustCall](https://www.g2.com/compare/adobe-experience-manager-vs-saas-labs-justcall) - [Adobe Experience Manager vs Close](https://www.g2.com/compare/adobe-experience-manager-vs-close) ### 2. [Front](https://www.g2.com/products/front/reviews) By Front App **Average Rating:** 4.7/5 **Total Reviews:** 2,500 Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email. Reviewers say compared to OpenText Communications (Exstream), Front is: - Better at support Categories in common with OpenText Communications (Exstream): [Customer Communications Management](https://www.g2.com/categories/customer-communications-management) **Compare:** [OpenText Communications (Exstream) vs Front](https://www.g2.com/compare/front-vs-opentext-communications-exstream) **Compare Front with other alternatives:** - [Front vs Adobe Experience Manager](https://www.g2.com/compare/adobe-experience-manager-vs-front) - [Front vs Podium](https://www.g2.com/compare/front-vs-podium) - [Front vs Zoho Desk](https://www.g2.com/compare/front-vs-zoho-desk) - [Front vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-front) - [Front vs Help Scout](https://www.g2.com/compare/front-vs-help-scout) - [Front vs Fin](https://www.g2.com/compare/fin-vs-front) - [Front vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-front) - [Front vs JustCall](https://www.g2.com/compare/front-vs-saas-labs-justcall) - [Front vs Close](https://www.g2.com/compare/close-vs-front) ### 3. [Podium](https://www.g2.com/products/podium/reviews) By Podium **Average Rating:** 4.5/5 **Total Reviews:** 2,108 Podium empowers local businesses to do more business in less time with the simplicity of text messaging. Our platform allows you to get more reviews, gather more leads, get paid via text, send text marketing campaigns, centralize communications, and more. Reviewers say compared to OpenText Communications (Exstream), Podium is: - Better at support Categories in common with OpenText Communications (Exstream): [Customer Communications Management](https://www.g2.com/categories/customer-communications-management) **Compare:** [OpenText Communications (Exstream) vs Podium](https://www.g2.com/compare/opentext-communications-exstream-vs-podium) **Compare Podium with other alternatives:** - [Podium vs Adobe Experience Manager](https://www.g2.com/compare/adobe-experience-manager-vs-podium) - [Podium vs Front](https://www.g2.com/compare/front-vs-podium) - [Podium vs Zoho Desk](https://www.g2.com/compare/podium-vs-zoho-desk) - [Podium vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-podium) - [Podium vs Help Scout](https://www.g2.com/compare/help-scout-vs-podium) - [Podium vs Fin](https://www.g2.com/compare/fin-vs-podium) - [Podium vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-podium) - [Podium vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-podium) - [Podium vs Close](https://www.g2.com/compare/close-vs-podium) ### 4. [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) By Zoho **Average Rating:** 4.4/5 **Total Reviews:** 7,793 Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily. Categories in common with OpenText Communications (Exstream): [Customer Communications Management](https://www.g2.com/categories/customer-communications-management) **Compare:** [OpenText Communications (Exstream) vs Zoho Desk](https://www.g2.com/compare/opentext-communications-exstream-vs-zoho-desk) **Compare Zoho Desk with other alternatives:** - [Zoho Desk vs Adobe Experience Manager](https://www.g2.com/compare/adobe-experience-manager-vs-zoho-desk) - [Zoho Desk vs Front](https://www.g2.com/compare/front-vs-zoho-desk) - [Zoho Desk vs Podium](https://www.g2.com/compare/podium-vs-zoho-desk) - [Zoho Desk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk) - [Zoho Desk vs Help Scout](https://www.g2.com/compare/help-scout-vs-zoho-desk) - [Zoho Desk vs Fin](https://www.g2.com/compare/fin-vs-zoho-desk) - [Zoho Desk vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zoho-desk) - [Zoho Desk vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-zoho-desk) - [Zoho Desk vs Close](https://www.g2.com/compare/close-vs-zoho-desk) ### 5. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) By Salesforce **Average Rating:** 4.4/5 **Total Reviews:** 7,358 Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. Categories in common with OpenText Communications (Exstream): [Customer Communications Management](https://www.g2.com/categories/customer-communications-management) **Compare:** [OpenText Communications (Exstream) vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-opentext-communications-exstream) **Compare Agentforce Service (formerly Salesforce Service Cloud) with other alternatives:** - [Agentforce Service (formerly Salesforce Service Cloud) vs Adobe Experience Manager](https://www.g2.com/compare/adobe-experience-manager-vs-agentforce-service-formerly-salesforce-service-cloud) - [Agentforce Service (formerly Salesforce Service Cloud) vs Front](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-front) - [Agentforce Service (formerly Salesforce Service Cloud) vs Podium](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-podium) - [Agentforce Service (formerly Salesforce Service Cloud) vs Zoho Desk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk) - [Agentforce Service (formerly Salesforce Service Cloud) vs Help Scout](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-help-scout) - [Agentforce Service (formerly Salesforce Service Cloud) vs Fin](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin) - [Agentforce Service (formerly Salesforce Service Cloud) vs Freshdesk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk) - [Agentforce Service (formerly Salesforce Service Cloud) vs JustCall](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-saas-labs-justcall) - [Agentforce Service (formerly Salesforce Service Cloud) vs Close](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-close) ### 6. [Help Scout](https://www.g2.com/products/help-scout/reviews) By Help Scout **Average Rating:** 4.4/5 **Total Reviews:** 428 Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place. Reviewers say compared to OpenText Communications (Exstream), Help Scout is: - Better at support Categories in common with OpenText Communications (Exstream): [Customer Communications Management](https://www.g2.com/categories/customer-communications-management) **Compare:** [OpenText Communications (Exstream) vs Help Scout](https://www.g2.com/compare/help-scout-vs-opentext-communications-exstream) **Compare Help Scout with other alternatives:** - [Help Scout vs Adobe Experience Manager](https://www.g2.com/compare/adobe-experience-manager-vs-help-scout) - [Help Scout vs Front](https://www.g2.com/compare/front-vs-help-scout) - [Help Scout vs Podium](https://www.g2.com/compare/help-scout-vs-podium) - [Help Scout vs Zoho Desk](https://www.g2.com/compare/help-scout-vs-zoho-desk) - [Help Scout vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-help-scout) - [Help Scout vs Fin](https://www.g2.com/compare/fin-vs-help-scout) - [Help Scout vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-help-scout) - [Help Scout vs JustCall](https://www.g2.com/compare/help-scout-vs-saas-labs-justcall) - [Help Scout vs Close](https://www.g2.com/compare/close-vs-help-scout) ### 7. [Fin](https://www.g2.com/products/fin/reviews) By Intercom, Inc. **Average Rating:** 4.5/5 **Total Reviews:** 3,890 Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions. Reviewers say compared to OpenText Communications (Exstream), Fin is: - Better at support Categories in common with OpenText Communications (Exstream): [Customer Communications Management](https://www.g2.com/categories/customer-communications-management) **Compare:** [OpenText Communications (Exstream) vs Fin](https://www.g2.com/compare/fin-vs-opentext-communications-exstream) **Compare Fin with other alternatives:** - [Fin vs Adobe Experience Manager](https://www.g2.com/compare/adobe-experience-manager-vs-fin) - [Fin vs Front](https://www.g2.com/compare/fin-vs-front) - [Fin vs Podium](https://www.g2.com/compare/fin-vs-podium) - [Fin vs Zoho Desk](https://www.g2.com/compare/fin-vs-zoho-desk) - [Fin vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin) - [Fin vs Help Scout](https://www.g2.com/compare/fin-vs-help-scout) - [Fin vs Freshdesk](https://www.g2.com/compare/fin-vs-freshdesk) - [Fin vs JustCall](https://www.g2.com/compare/fin-vs-saas-labs-justcall) - [Fin vs Close](https://www.g2.com/compare/close-vs-fin) ### 8. [Freshdesk](https://www.g2.com/products/freshdesk/reviews) By Freshworks **Average Rating:** 4.4/5 **Total Reviews:** 3,752 Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries. Reviewers say compared to OpenText Communications (Exstream), Freshdesk is: - Better at support Categories in common with OpenText Communications (Exstream): [Customer Communications Management](https://www.g2.com/categories/customer-communications-management) **Compare:** [OpenText Communications (Exstream) vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-opentext-communications-exstream) **Compare Freshdesk with other alternatives:** - [Freshdesk vs Adobe Experience Manager](https://www.g2.com/compare/adobe-experience-manager-vs-freshdesk) - [Freshdesk vs Front](https://www.g2.com/compare/freshdesk-vs-front) - [Freshdesk vs Podium](https://www.g2.com/compare/freshdesk-vs-podium) - [Freshdesk vs Zoho Desk](https://www.g2.com/compare/freshdesk-vs-zoho-desk) - [Freshdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk) - [Freshdesk vs Help Scout](https://www.g2.com/compare/freshdesk-vs-help-scout) - [Freshdesk vs Fin](https://www.g2.com/compare/fin-vs-freshdesk) - [Freshdesk vs JustCall](https://www.g2.com/compare/freshdesk-vs-saas-labs-justcall) - [Freshdesk vs Close](https://www.g2.com/compare/close-vs-freshdesk) ### 9. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) By Saas Labs **Average Rating:** 4.3/5 **Total Reviews:** 2,389 JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries Categories in common with OpenText Communications (Exstream): [Customer Communications Management](https://www.g2.com/categories/customer-communications-management) **Compare:** [OpenText Communications (Exstream) vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-opentext-communications-exstream) **Compare JustCall with other alternatives:** - [JustCall vs Adobe Experience Manager](https://www.g2.com/compare/adobe-experience-manager-vs-saas-labs-justcall) - [JustCall vs Front](https://www.g2.com/compare/front-vs-saas-labs-justcall) - [JustCall vs Podium](https://www.g2.com/compare/saas-labs-justcall-vs-podium) - [JustCall vs Zoho Desk](https://www.g2.com/compare/saas-labs-justcall-vs-zoho-desk) - [JustCall vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-saas-labs-justcall) - [JustCall vs Help Scout](https://www.g2.com/compare/help-scout-vs-saas-labs-justcall) - [JustCall vs Fin](https://www.g2.com/compare/fin-vs-saas-labs-justcall) - [JustCall vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-saas-labs-justcall) - [JustCall vs Close](https://www.g2.com/compare/close-vs-saas-labs-justcall) ### 10. [Close](https://www.g2.com/products/close/reviews) By Close **Average Rating:** 4.7/5 **Total Reviews:** 2,051 Close is an all-in-one sales CRM designed to increase sales productivity for sales teams. With built-in calling, email, SMS, and more, sales teams are able to close more deals and make more sales—all without manual data entry! Reviewers say compared to OpenText Communications (Exstream), Close is: - Better at support Categories in common with OpenText Communications (Exstream): [Customer Communications Management](https://www.g2.com/categories/customer-communications-management) **Compare:** [OpenText Communications (Exstream) vs Close](https://www.g2.com/compare/close-vs-opentext-communications-exstream) **Compare Close with other alternatives:** - [Close vs Adobe Experience Manager](https://www.g2.com/compare/adobe-experience-manager-vs-close) - [Close vs Front](https://www.g2.com/compare/close-vs-front) - [Close vs Podium](https://www.g2.com/compare/close-vs-podium) - [Close vs Zoho Desk](https://www.g2.com/compare/close-vs-zoho-desk) - [Close vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-close) - [Close vs Help Scout](https://www.g2.com/compare/close-vs-help-scout) - [Close vs Fin](https://www.g2.com/compare/close-vs-fin) - [Close vs Freshdesk](https://www.g2.com/compare/close-vs-freshdesk) - [Close vs JustCall](https://www.g2.com/compare/close-vs-saas-labs-justcall) ## Explore Articles - [Leading customer relationship tool for software companies](https://www.g2.com/discussions/crm-leading-customer-relationship-tool-for-software-companies) - [Popular cloud services for enhancing business communication](https://www.g2.com/discussions/popular-cloud-services-for-enhancing-business-communication) - [Top relational database options for small businesses](https://www.g2.com/discussions/what-are-the-top-relational-database-options-for-small-businesses) - [Best platforms for collaborative API development](https://www.g2.com/discussions/best-platforms-for-collaborative-api-development) - [Affordable sales compensation software for startups](https://www.g2.com/discussions/what-is-the-most-affordable-sales-compensation-software-for-startups) - [Best tools for multi-environment deployment automation](https://www.g2.com/discussions/best-tools-for-multi-environment-deployment-automation) ## Spotlight Categories - [Workforce Management Software](https://www.g2.com/categories/workforce-management) - [Compensation Management Software](https://www.g2.com/categories/compensation-management) - [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software)