--- title: OpenText ArcSight Enterprise Security Manager (ESM) Reviews meta\_title: 'OpenText ArcSight Enterprise Security Manager (ESM) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 17 reviews by the users' company size, role or industry to find out how OpenText ArcSight Enterprise Security Manager (ESM) works for a business like yours. aggregate\_rating: rating\_value: 3.7 review\_count: 17 scale: '5' date\_modified: '2026-08-09' parent\_category: name: System Security url: https://www.g2.com/categories/system-security --- # OpenText ArcSight Enterprise Security Manager (ESM) Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by OpenText ArcSight Enterprise Security Manager (ESM) but has limited features. Are you part of the OpenText ArcSight Enterprise Security Manager (ESM) team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! ArcSight Enterprise Security Manager (ESM) is a comprehensive threat detection, analysis, triage, and compliance management SIEM platform that dramatically reduces the time to mitigate cyber-security threats. * * * Seller [OpenText](https://www.g2.com/sellers/opentext) Discussions [OpenText ArcSight Enterprise Security Manager (ESM) Community](https://www.g2.com/products/opentext-arcsight-enterprise-security-manager-esm/discuss) Overview by Sandra Herber Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/opentext-arcsight-enterprise-security-manager-esm/pricing) ## Top-Rated Alternatives [ ![Microsoft Sentinel](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Microsoft Sentinel") Microsoft Sentinel 4.4/5(297) ](https://www.g2.com/products/microsoft-sentinel/reviews) [ ![IBM QRadar SIEM](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "IBM QRadar SIEM") IBM QRadar SIEM 4.4/5(338) ](https://www.g2.com/products/ibm-ibm-qradar-siem/reviews) [ ![Splunk Enterprise Security](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Splunk Enterprise Security") Splunk Enterprise Security 4.3/5(248) ](https://www.g2.com/products/splunk-enterprise-security/reviews) [ View All Alternatives ](https://www.g2.com/products/opentext-arcsight-enterprise-security-manager-esm/competitors/alternatives) ## User Insights Average based on 17 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Hiran T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hiran T.") HT Hiran T. SOC Analyst Information Technology and Services Mid-Market (51-1000 emp.) 2/28/2024 "A SIEM tool for monitoring real-time security events." 4.5/5 What do you like best about OpenText ArcSight Enterprise Security Manager (ESM)? ArcSight ESM gives real-time security events from the security devices, network devices, and endpoint machines. The ArcSight connectors support Linux and Windows servers. The microfocus customer support is good and responsive. The User interface of the ArcSight ESM is in classic style. It is easy to assign and annotate the security to the client and senior security analysts. We can integrate the firewall, proxy, Web application firewall, EDR, Servers, IPS, IDS, etc with the Arcsight SIEM Tool. The security analyst can create custom correlation rules and import the most used case for correlation. Review collected by and hosted on G2.com. What do you dislike about OpenText ArcSight Enterprise Security Manager (ESM)? The license and pricing model is expensive for small-scale enterprises. Violation of the license usage may result in disabling the searching and reporting feature. The implementation of ArcSight needs skill and support from the vendor to deploy on the IT infrastructure. Review collected by and hosted on G2.com. What problems is OpenText ArcSight Enterprise Security Manager (ESM) solving and how is that benefiting you? ArcSight ESM helps in looking over the real-time cyber attacks happening to the company. We can see the security events in real time and can help in incident response. We can create dashboards and reports according to the client's requirements and also share the base logs and security logs with the client. Review collected by and hosted on G2.com. Show More 3/1/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Small-Business (50 or fewer emp.) 9/13/2023 "The Pioneer in SIEM" 4/5 What do you like best about OpenText ArcSight Enterprise Security Manager (ESM)? What I liked about ArcSight ESM was its robust security event management capabilities. It allowed us to efficiently collect, correlate, and analyze security data from various sources, aiding us in quickly identifying and responding to past security threats. The platform's flexibility in customization, alerting, and reporting made it a valuable asset in our previous cybersecurity efforts. Review collected by and hosted on G2.com. What do you dislike about OpenText ArcSight Enterprise Security Manager (ESM)? What I didn't like about ArcSight ESM was its complexity and learning curve. It required a significant amount of time and effort to fully grasp its features and functionalities. Additionally, the licensing costs for certain modules or additional features can be quite high, making it less accessible for smaller organizations with limited budgets. While powerful, it may not be the most cost-effective solution for everyone. Review collected by and hosted on G2.com. What problems is OpenText ArcSight Enterprise Security Manager (ESM) solving and how is that benefiting you? ESM has been instrumental in solving our security monitoring and threat detection challenges. Its ability to collect and analyze a wide range of security data has helped us identify and address security incidents more effectively. This, in turn, has reduced our exposure to potential data breaches and other security risks. Additionally, ESM's reporting capabilities have simplified compliance reporting, saving us valuable time and resources. Overall, ESM has significantly enhanced our cybersecurity posture by providing actionable insights and facilitating a proactive approach to security. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from User Profile ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") IC Verified User in Computer & Network Security Mid-Market (51-1000 emp.) 11/15/2022 "Excellent customizability and maneuverability for analysts" 4/5 What do you like best about OpenText ArcSight Enterprise Security Manager (ESM)? ArcSight offers incredible customizability for creating, viewing and managing any use cases a SOC needs from dashboards, active channels, reports, trends and many others. Review collected by and hosted on G2.com. What do you dislike about OpenText ArcSight Enterprise Security Manager (ESM)? The console's UI seems a bit outdated, also, selecting a dashboard or an active channel from the viewer changes the location of all other tabs on it, which is kind of annoying, to me, at least. Review collected by and hosted on G2.com. What problems is OpenText ArcSight Enterprise Security Manager (ESM) solving and how is that benefiting you? Excellent at creating dashboards and active channels for any search an analyst wants to perform. Great reporting capabilities; reports can be set up and generated in no time. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 8/31/2022 "Very basic Siem tool" 2/5 What do you like best about OpenText ArcSight Enterprise Security Manager (ESM)? Well used this product for 2 to 3 years, Only good thing about this product was the event search tab which was easy to search and hunt while doing an investigation. Review collected by and hosted on G2.com. What do you dislike about OpenText ArcSight Enterprise Security Manager (ESM)? The agent is resource intensive, the UEBA module is missing, Alarm/alert trigger quite late which leads to a breach of SLAs. Review collected by and hosted on G2.com. What problems is OpenText ArcSight Enterprise Security Manager (ESM) solving and how is that benefiting you? Its helping us in analyzing logs , once they are aggregated and normalized we can see if any anatomy is there in logs which further helps to hunt malicious activities within firm. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Munigala R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Munigala R.") MR Munigala R. Cyber Security Specialist Mid-Market (51-1000 emp.) 3/8/2022 "Arcsight ESM" 4.5/5 What do you like best about OpenText ArcSight Enterprise Security Manager (ESM)? Each log can be viewed in detail if we have integrated all the devices teuiqred to monitor properly from logger.Also for additional investigation we can analyse the logger logs which is pretty simple to check. Review collected by and hosted on G2.com. What do you dislike about OpenText ArcSight Enterprise Security Manager (ESM)? Integration of devices to ESM is time taking and gets lots of errors and needs lots of experience. Review collected by and hosted on G2.com. Recommendations to others considering OpenText ArcSight Enterprise Security Manager (ESM): Good as SIEM tool to monitor.There are recent upgradation on the tool by the vendor where they have automated few of the integration services Review collected by and hosted on G2.com. What problems is OpenText ArcSight Enterprise Security Manager (ESM) solving and how is that benefiting you? We can analyse the user logs, networks logs and any other device logs of an organisation which helps in monitoring the environment to keep it secure from anamolous activities. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Fabrice B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fabrice B.") FB Fabrice B. Technical Manager Mid-Market (51-1000 emp.) 5/29/2020 "very good solution, it have a lot of features." 4.5/5 What do you like best about OpenText ArcSight Enterprise Security Manager (ESM)? The scalability and flexibility provided. You can customize and implement any type of use case. Variables and custom columns very useful. Review collected by and hosted on G2.com. What do you dislike about OpenText ArcSight Enterprise Security Manager (ESM)? Multiple interfaces Provided to access and manage the SIEM. Review collected by and hosted on G2.com. What problems is OpenText ArcSight Enterprise Security Manager (ESM) solving and how is that benefiting you? Security issue and problems detection and alert. Customs application integration via Flex connectors and corresponding use cases. Review collected by and hosted on G2.com. Show More 4/13/2022 Current UserValidated ReviewerSource: Seller invite ![Mohit G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohit G.") MG Mohit G. Asst. Vice President - Information Security Enterprise (\> 1000 emp.) 8/31/2021 "Highly customisable and scalable solution" 4.5/5 What do you like best about OpenText ArcSight Enterprise Security Manager (ESM)? Arcslight gives you plenty of option of to play with, it is highly customizable in terms of dashboards and reporting. It can be integrated with almost any device and ticketing system that gives it an ability to create tickets for the potential incidents automatically. Review collected by and hosted on G2.com. What do you dislike about OpenText ArcSight Enterprise Security Manager (ESM)? It's GUI can be overwhelming at the beginning but with time you can get used to of it. Review collected by and hosted on G2.com. Recommendations to others considering OpenText ArcSight Enterprise Security Manager (ESM): If you are looking for an enterprise wide solution capable of handle huge amount of data and can create insightful dashboards and automatically create tickets, then this will fit the bill. Review collected by and hosted on G2.com. What problems is OpenText ArcSight Enterprise Security Manager (ESM) solving and how is that benefiting you? Mostly detecting potential attacks on the enterprise and automating the ticketing of incidents. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 7/13/2021 "ArcSight - The best on-prem SIEM tool" 5/5 What do you like best about OpenText ArcSight Enterprise Security Manager (ESM)? ArcSight has the best co-relation engine when it comes to the SIEM tool. It helps users to follow the CIA triad and the rules engine is the best selling point of the ArcSight ESM. Review collected by and hosted on G2.com. What do you dislike about OpenText ArcSight Enterprise Security Manager (ESM)? ArcSight does not have very flexible support for the third party devices when it comes to integration compared to it's competitors it supports very less devices for integration. Review collected by and hosted on G2.com. Recommendations to others considering OpenText ArcSight Enterprise Security Manager (ESM): If you are looking for a on prem SIEM tool than I think that ArcSight Enterprise Security Manager is the best SIEM tool out there in the markets right now. Review collected by and hosted on G2.com. What problems is OpenText ArcSight Enterprise Security Manager (ESM) solving and how is that benefiting you? We have been using the ArcSight as the SIEM tool for our clients environment and it helps us in asset monitoring, events monitoring, threat detection and IOC monitoring. Review collected by and hosted on G2.com. Show More 8/26/2021 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") EB Verified User in Banking Mid-Market (51-1000 emp.) 9/2/2021 "Support has been fantastic with MF" 4/5 What do you like best about OpenText ArcSight Enterprise Security Manager (ESM)? The product is good. This have defined roadmap & support is good. Review collected by and hosted on G2.com. What do you dislike about OpenText ArcSight Enterprise Security Manager (ESM)? Training is what is critical, MF is lagging on that front. Certications support & training should provided Review collected by and hosted on G2.com. Recommendations to others considering OpenText ArcSight Enterprise Security Manager (ESM): Yes, its a good security product. I plan to use the additional features available to make my environment more secured. Review collected by and hosted on G2.com. What problems is OpenText ArcSight Enterprise Security Manager (ESM) solving and how is that benefiting you? We about 4 + tickets, pertaining to suppory is logged with MF. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Nina B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nina B.") NB Nina B. Sr. Manager, Product, Customer Resiliency Mid-Market (51-1000 emp.) 6/29/2021 "Decent tool for security management, needs revamping" 3/5 What do you like best about OpenText ArcSight Enterprise Security Manager (ESM)? Fairly customizable, easy to use and their support works quickly with users Review collected by and hosted on G2.com. What do you dislike about OpenText ArcSight Enterprise Security Manager (ESM)? I wish that the newest security patches were updated to the manager a little sooner, sometimes it takes up to 3 days Review collected by and hosted on G2.com. Recommendations to others considering OpenText ArcSight Enterprise Security Manager (ESM): I would just check if it fulfills your specific capability requirements and then commit to it, if it does. Review collected by and hosted on G2.com. What problems is OpenText ArcSight Enterprise Security Manager (ESM) solving and how is that benefiting you? Threat detection and monitoring Review collected by and hosted on G2.com. Show More 7/12/2021 Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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