I like that this program gives you one step at a time to complete with checks along the way. As you complete your testing, it also allows you to add pictures/proof of your testing throughout the steps rather than having to leave the program to use another screenshot app. Review collected by and hosted on G2.com.
It is not intuitive and can even be difficult for myself to use as an active user. Employees that I need to help me in a tight squeeze are unable to easily jump in and assist in the effort as gaining access is difficult and the understanding/training on the program is lengthy. Aside from the training taking a while to understand and complete, I still find myself in times of confusion as it is not intuitive. A new issue I recently ran into was being able to reopen attachments from steps within a test case after the fact. I needed to refer to a number within a screenshot in an earlier test case for a following test case and was unable to open the attachment leading me to have to complete the testing yet again. Review collected by and hosted on G2.com.
