Verified User in Restaurants
AR
Verified User in Restaurants
Mid-Market (51-1000 emp.)
"The most powerful marketing and reservation management software out there."
5/5
What do you like best about OpenTable for Restaurants?

Customer support is top notch. Navigating the admin portal and making changes is very simple. Setting up OpenTable is a snap. We've opened many new locations since we've been using this platform and it has always been seemless. Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

Setting up ticketed events could be easier. It's a little limiting and we've always found doing so through a 3rd party was easier. Review collected by and hosted on G2.com.

Response from Rebecca Dupont of OpenTable for Restaurants
Edit edit

Hi Customer,

Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our customer support helpful. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience.

Thank you again!

The OpenTable Team

Greg L.
GL
Greg L.
Chef Owner 3rd Cousin
Small-Business (50 or fewer emp.)
"Its the gold standard platform for restaurants with great support and a robust GUI."
5/5
What do you like best about OpenTable for Restaurants?

I like the ability to reach a large audiance and an older audiance. The app is easy to use and the implemntation of new picutres or marketing assests is easy. The support is great. Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

Its to expensive and the POP system is needed more and more unless your the unicorn of restaurants thats has a constant large demand. Review collected by and hosted on G2.com.

Response from Rebecca Dupont of OpenTable for Restaurants
Edit edit

Hi Greg,

Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for reaching a larger audience and easy to use. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience.

Thank you again!

The OpenTable Team

SD
Shannon D.
Functions Co-Ordinator
Mid-Market (51-1000 emp.)
"Best in the Business!"
5/5
What do you like best about OpenTable for Restaurants?

OpenTable is always updating, reinventing and bettering their platform every month! Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

The downside which really isn't a huge downside in my opinion is that depending on what platform you are on (i.e Android, iOs or web based) the platform is different and the functionality changes slightly. Review collected by and hosted on G2.com.

Response from Rebecca Dupont of OpenTable for Restaurants
Edit edit

Hi Shannon,

Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for running your business. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience.

Thank you again!

The OpenTable Team

Mason F.
MF
Mason F.
Area Manager
Mid-Market (51-1000 emp.)
"Easy to use, offers great services, and provides useful data"
4.5/5
What do you like best about OpenTable for Restaurants?

Easy to use, offers great services, and provides useful data to prepare for annual holidays/ events.

Useful when running special events and easy interface to set up and change existing dining room setups depending on what type of events are being held. Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

Sometimes customer service can be hard to get a hold of, but 95% of the time customer service is on point. Review collected by and hosted on G2.com.

Calvin Y.
CY
Calvin Y.
General Manager
Mid-Market (51-1000 emp.)
"Great platform"
5/5
What do you like best about OpenTable for Restaurants?

The marketing aspect as well as the user interface. Easy to train people on and communicate with guests. Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

I wish there was more customization and transparency into numbers. Maybe custom report writter would be good to have. Review collected by and hosted on G2.com.

Response from Rebecca Dupont of OpenTable for Restaurants
Edit edit

Hello Calvin,

Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for marketing your restaurant. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience.

Thank you again!

The OpenTable Team

Sebastiaan H.
SH
Sebastiaan H.
Managing Director
Small-Business (50 or fewer emp.)
"Excellent reservation management tool"
4.5/5
What do you like best about OpenTable for Restaurants?

Very efficient, user friendly tool to manage tables and reservations.

Implementation is quick and easy, we use it daily for breakfast, lunch and dinner service.

Integration here in the Caribbean needs some improvement. Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

No integration with our POS and not possible to setup with our local banks to be able to take deposits. Review collected by and hosted on G2.com.

Verified User in Restaurants
UR
Verified User in Restaurants
Mid-Market (51-1000 emp.)
"Great Tool"
5/5
What do you like best about OpenTable for Restaurants?

OpenTable has been an excellent platform for our business. It is incredibly easy to use, with a user-friendly interface that streamlines the reservation process. The account managers are responsive. It is a great platform to use from a Marketing perspective from boosting campaigns, to CRM and providing valuable insights and data to help us optimise performance. Additionally, the platformallows us to tailor it to our specific needs. Overall, it has made managing reservations and driving customer engagement much simpler. Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

It doesn't fully integrate with our systems, and some templates arent as customiseable as we would wish. Review collected by and hosted on G2.com.

Response from Rebecca Dupont of OpenTable for Restaurants
Edit edit

Hi Customer,

Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for streamlining the reservation process. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience.

Thank you again!

The OpenTable Team

Verified User in Restaurants
AR
Verified User in Restaurants
Mid-Market (51-1000 emp.)
"Our account manager Katie is superb"
4.5/5
What do you like best about OpenTable for Restaurants?

Our Account Manager Katie P is the most helpful account manager we have across our business that I am aware of. Proactive and makes smart suggestions. Also feedbacks our suggestions and can often see these actioned. We've worked with Opentable for 16 years now, and here's to the next 16! Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

Would like more of the integrations that other platforms offer, e.g. guests being able to redeem Virgin Experiences, Timeout, or Buyagift/Red Letter Days vouchers themselves from a booking portal. Review collected by and hosted on G2.com.

Response from Rebecca Dupont of OpenTable for Restaurants
Edit edit

Hi Customer,

Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our team helpful and our platform helpful attracting guests. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience.

Thank you again!

The OpenTable Team

Jacqueline Ariel R.
JR
Jacqueline Ariel R.
Aircraft Loadmaster
Mid-Market (51-1000 emp.)
"One of the most valuable tools for our business"
5/5
What do you like best about OpenTable for Restaurants?

I don't think there is a more robust platform for reservations. Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

Often there are issues with functions not being intuitive. The header sections don't always make sense for what I'm trying to do and I have to click around searching. Review collected by and hosted on G2.com.

Response from Rebecca Dupont of OpenTable for Restaurants
Edit edit

Hello Jacqueline,

Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform robust and helpful for attracting reservations. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience.

Thank you again!

The OpenTable Team

DK
Dan K.
General manager
Mid-Market (51-1000 emp.)
"Phenomenal system"
5/5
What do you like best about OpenTable for Restaurants?

Super user friendly and the knowledge of the restaurant industry displayed in the ease of use and different options available make OpenTable our top choice year after year Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

It can be a little pricey but worth it nonetheless Review collected by and hosted on G2.com.

Response from Rebecca Dupont of OpenTable for Restaurants
Edit edit

Hi Dan,

Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform easy to use. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience.

Thank you again!

The OpenTable Team