Comparing the current guest center in Open Table to what it had 2 years ago, I have to say that Open Table has really stepped up its game. The Experience feature was very hard to use, especially when restaurants were trying to run a special event alongside the normal operation. Now the Experience feature is much easier to do and changes are effective faster. Another Upside of OT is their customer service. I only use CHAT when I need help, they are fast and the agents are very well-trained. Review collected by and hosted on G2.com.

Open Table is a very expensive reservation management system, and its cost can make sense if their marketing and boost campaigns were included in their fees, but they are add-ons to the cost. The price doesn't make sense, especially when so many other reservation management systems charge a flat rate, regardless of the number of reservations through OT or using their widget on the restaurant's websites. Review collected by and hosted on G2.com.

Reporting, technology capabilities, open API, allows us to sync with our POS, Ease of implementation, dedicated account rep. Review collected by and hosted on G2.com.

Support, training for on site teams, menu integration Review collected by and hosted on G2.com.

What I like best about OpenTable for Restaurants is its ability to streamline the reservation process, making it incredibly easy to manage bookings, track guest preferences, and optimize table seating. The platform's robust analytics and reporting tools also provide valuable insights into customer trends, allowing for better decision-making and improved guest satisfaction. Additionally, the integration with customer communication features helps enhance the overall dining experience, from reservations to post-dining follow-ups. Review collected by and hosted on G2.com.

while the customer database is helpful, it could benefit from more advanced customization options to further tailor guest experiences. Review collected by and hosted on G2.com.

Able to see past history and reservations years in the past. Does a pretty good job of managing online reservations. Review collected by and hosted on G2.com.

The setting for tables (sizes, combinations) is hard to navigate, the special day setting is difficult to set up. Anytime I'm needed to modify a day or set something up special it takes time to just figure it out. I don't have support from a rep, not even sure I have one. I have worked with regular support to help with my table combo issues but the 3 times I called I got different answers and it's still not working correctly, so were managing it the best we can. Review collected by and hosted on G2.com.

Its the most widely used reservation platform. Review collected by and hosted on G2.com.

It is not as simple as one would like. Yelp Guest Manager is more intuitive to setup and use. Review collected by and hosted on G2.com.

I like the ease of use and how easy and streamlined it is the collect customer information and link it with specific tables Review collected by and hosted on G2.com.

Sometimes the customers get texted their reservation after they are already seated. This is glitch in the system Review collected by and hosted on G2.com.

What I like most about OpenTable for Businesses is how easy it makes restaurant management. Everything is in one place, from reservations to table management, which helps everything run smoothly. It also provides real-time reports and data, which is very useful for making quick decisions. Additionally, it allows you to customize the customer experience, which helps them return. Overall, it makes the restaurant more efficient. Review collected by and hosted on G2.com.

What I don't like about OpenTable for Businesses is that it can be a bit expensive, especially if you have a small restaurant. Additionally, the platform can be somewhat confusing at first if you're not used to using it. Also, the commissions for online reservations add up quickly. If it were more affordable and easier to use, it would be much better. Review collected by and hosted on G2.com.

Connectivity, ease of use for both patrons and company. Brand recognition Review collected by and hosted on G2.com.

Price is on the higher end but that is expected for the best in the business Review collected by and hosted on G2.com.

Customer support and real troubleshooting advice/help. Review collected by and hosted on G2.com.

Some of the user interface could be more intuitive. Review collected by and hosted on G2.com.

Lets me start the day with a plan to see

How many servers I need for my shifts

Also I know what’s coming let’s me know how many

Walk ins I can handle Review collected by and hosted on G2.com.

I haven’t had any dislikes yet to be honest

Everything is stright forward Review collected by and hosted on G2.com.