LM
Lance M.
Executive Chef/Owner
Small-Business (50 or fewer emp.)
"Great service, but far too expensive"
1.5/5
What do you like best about OpenTable for Restaurants?

Ease of use. Integration with POS system. Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

It is far too expensive. We are currently looking at other services. Review collected by and hosted on G2.com.

RI
Romonia I.
General Manager
Small-Business (50 or fewer emp.)
"Seamless Integration"
5/5
What do you like best about OpenTable for Restaurants?

The layout of OpenTable is easy to understand and operate, and it is easy for guests to navigate. Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

There are a lot of updates which is not a negative thing, but things are constantly changing and we you get acclimated to one way, it has changed to another. Review collected by and hosted on G2.com.

Verified User in Hospitality
UH
Verified User in Hospitality
Mid-Market (51-1000 emp.)
"Great new features"
4/5
What do you like best about OpenTable for Restaurants?

We recently upgraded to Pro and it has been a great investment. I really like the private dining feature as well. We have already started getting leads!! Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

I wish there was more ability to Google guests and find out more about them from the OpenTable interface. Review collected by and hosted on G2.com.

Noel P.
NP
Noel P.
President
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"OT is a useful tool to manage our business"
4.5/5
What do you like best about OpenTable for Restaurants?

Ability to adapt day to day volume levels. Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

The cost vs competition is always a consideration. Review collected by and hosted on G2.com.

Kelly S.
KS
Kelly S.
General Manager
Small-Business (50 or fewer emp.)
"User Friendly, Seamless Transition, Great Support"
5/5
What do you like best about OpenTable for Restaurants?

The software is so user friendly. If you are using a current smart phone you can easily navigate OpenTable. It allows reporting to be a breeze for event the "old school", mounds of papers - type business owners Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

Some of the table plotting is too inventive Review collected by and hosted on G2.com.

Chad W.
CW
Chad W.
Director
Mid-Market (51-1000 emp.)
"Great product and helps organization and advertising"
5/5
What do you like best about OpenTable for Restaurants?

I like it foothold on the booking industry. There is no real competition Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

It needs a lot of work for large group bookings and ticket sales. Being a multi use venue the options and fees for these services are not good. Review collected by and hosted on G2.com.

AS
Abraham S.
Chef owner
Small-Business (50 or fewer emp.)
"Open table is one of the most important tools I have to run my business!"
5/5
What do you like best about OpenTable for Restaurants?

The ease of use, the amount of people signed up to it and the way it keeps our reservations in order. Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

There is little not to like. Open table is not inexpensive but it pays for itself ten fold! Review collected by and hosted on G2.com.

Verified User in Restaurants
AR
Verified User in Restaurants
Small-Business (50 or fewer emp.)
"Best technology for maximizing capacity"
5/5
What do you like best about OpenTable for Restaurants?

The ability to customize seating availability. Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

Although I love the technology and customization, I think it's too expensive. Review collected by and hosted on G2.com.

David W.
DW
David W.
General manager
Mid-Market (51-1000 emp.)
"Great support and marketing"
5/5
What do you like best about OpenTable for Restaurants?

The support that our account rep provides and their availability for answers to my questions. Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

Each portal to ot is different and features are not available on some. iPad vs iPhone vs desktop. Review collected by and hosted on G2.com.

Verified User in Restaurants
AR
Verified User in Restaurants
Mid-Market (51-1000 emp.)
"Perfect when you’re away from your computet"
4/5
What do you like best about OpenTable for Restaurants?

Easy to access reservations quickly for when you’re away from the restaurant Review collected by and hosted on G2.com.

What do you dislike about OpenTable for Restaurants?

Hard to see stacked reservations or see the floor view when booking Review collected by and hosted on G2.com.