Opentable is the most customer friendly stable reservation platform I have worked with Review collected by and hosted on G2.com.

The cost is always an issue. Restructuring the cost structure for restaurants who are struggling would be helpful Review collected by and hosted on G2.com.

The ease on the consumer side to sift through restaurants, as well as the tools to optimize the flow of service. Review collected by and hosted on G2.com.

It is the priciest option I've seen, but you get what you pay for. Review collected by and hosted on G2.com.

The most helpful part of using open table for restaurants is being able to manage my daily operations on the go. Whenever I need a quick change to my floor plan or event running schedule, I can quickly update on my phone app or a laptop. Their customer service is quick with responses and very helpful with setting things up. Review collected by and hosted on G2.com.

I can’t think of the least helpful part using open table for restaurants. The only thing I personally have experienced is setting up the event or experience could be tricky if you’re not familiar with the process. Once you get it, it becomes quick and easy. Review collected by and hosted on G2.com.

It's very user friendly for the backend and we love the accessibility we have to reach out to our guests. The detail in communication we are able to provide and ability to change floorplans on the fly. I do appreciate the ease of implementation so connect other social platforms. Review collected by and hosted on G2.com.

I do wish we we're able to provide more detail to our guest's profiles such as photos. Also be able to edit emails to guest through OpenTable to better personalize. Review collected by and hosted on G2.com.

OpenTable is a long-proven juggernaut in the restaurant reservations space. They have a broad user-base of guests looking for reservations and remove a lot of the friction in gathering guest info, securing reservations at difficult time slots, protecting the restaurant against late cancellations and no-shows (credit card guarantee), and marketing additional aspects of the restaurant (e.g. dining areas, menu, special events, private dining). OpenTable is relatively easy to use from an operations standpoint and can be mastered by most, from the 16 year-old host to a later-in-life semi-retired hospitality lifer who can't give it up just yet. The back-office and availability planning options can be as in-depth or as bare-bones as you need. At times, when I have run into technical issues, their chat-based customer support has been very helpful and relatively quick in solving issues. Review collected by and hosted on G2.com.

OpenTable has developed many additional features in recent months/years to compete with other reservation software competitors or to adapt to changing landscape of dining out (thank you, covid). At times, the implementation of these features may have been rushed such that their implementation was short-sided and not as beneficial as first intended. Furthermore, OpenTable is very device-specific: meaning that features available on iOS are different from what is available via an internet browser. OpenTable seems to be taking steps recently to narrow this gap; however, their Android-based mobile app lags far behind and is comically useless at times. I write this as an Android phone user who utilizes the OT app on my phone daily. Review collected by and hosted on G2.com.

Powerful tools let you manage on an enterprise level while providing location-specific support for unique needs. For corporate level operators, it's great for managing multiple locations at once. For operators in the field, it's easy to train on for FOH staff that will be using the platform often for taking reservations and communicating with guests. Best of all, if you need help their support team is responsive and thorough. Review collected by and hosted on G2.com.

We have experienced some syncing issues across multiple tablets when wifi is spotty or many changes are made. Integrations are somewhat limited but OT works well with CRMs willing to put in a little elbow grease. Review collected by and hosted on G2.com.

What I like best about OpenTable for Restaurants is how intuitive and streamlined the reservation management system is. The interface is easy to use for staff, even during busy hours, and it really helps reduce the risk of overbooking or confusion. The automatic confirmation emails and reminders for guests cut down on no shows, and the reporting tools provide valuable insights into customer trends and table turnover rates. Review collected by and hosted on G2.com.

One thing I dislike is the cost structure, especially the per cover fee. For independent restaurants, these fees can add up quickly, eating into already thin profit margins. Also, while the platform is feature rich, some of the more advanced tools require separate add-ons or upgrades, which can be frustrating if you're hoping for an all in one solution. Review collected by and hosted on G2.com.

The software has helped us better assign tables and seat more people efficiently. It has also helped us in managing serving staff and assigning tables, as well as being able to see in real time the table status thanks to the integration with our POS. It has also helped us gain more visibility with the local market thanks to OpenTable's name in the restaurant industry. Review collected by and hosted on G2.com.

The special days setting isn't always as easy to use as the rest of the software, but with time and patience it works. An area of improvement would be to be able to adjust more specific settings from the mobile Open Table for Restaurants app. Review collected by and hosted on G2.com.

Open Table is easy to use and provides a good way for customers to reserve their table and keep all their information. Review collected by and hosted on G2.com.

We wish we could add an ordering service to this to combine another software that we use. Review collected by and hosted on G2.com.

The support on the phone is the best thing about Open Table. Otherwise it does what the competitors do. Review collected by and hosted on G2.com.

The price is cost prohibitive for most restaurants. We would not recommend restaurants use this software for this reason. It is way more expensive than other systems. Review collected by and hosted on G2.com.