I really like the integration with the reviews and the ease with which it is managed from a tablet. Review collected by and hosted on G2.com.

I would like the mobile app to be more user-friendly or to be able to do as many things as on the tablet. Customer service is often a bit slow. Review collected by and hosted on G2.com.

The stadistics that shows the plataform are very useful in order to know your business and prepare for the hours that are more crowded Review collected by and hosted on G2.com.

I think the sub menus most be in a different order Review collected by and hosted on G2.com.

Everything has already been thought of, and more. If I ever get stuck I can contact my Account Manager and they help me straight away. If they need to call me later it is still in the same day. Review collected by and hosted on G2.com.

For our needs it's perfect. I haven't come accross any problems. Review collected by and hosted on G2.com.

This user-friendly booking platform is very efficient when it comes to finding a great restaurant in your area. One of the best features is that it offers an extensive database of restaurants and it allows users to easily search for restaurants based on various criteria, including cuisine, location, price range, and availability. Booking a table through OpenTable is easy, with just a few clicks, I can secure a reservation at my preferred date and time. Another aspect of OpenTable that I appreciate is its user-generated reviews and ratings. Before making a reservation, I often browse through the reviews to get a sense of other diners'

As a manager, it creates a lot of exposure, and guests can easily find us to choose one of the experiences that we offer. Additionally, they get points and rewards for booking through OpenTable. Review collected by and hosted on G2.com.

Some of my favorite restaurants are not available on OpenTable to book. Also, it can be messy at it offers different options, features and experiences for different restaurants and areas. Review collected by and hosted on G2.com.

Once open table integrated with Tripleseat, that made me stay with open table. I find everything more user friendly than resy for example Review collected by and hosted on G2.com.

I wish price would come down competitively to compete with resy Review collected by and hosted on G2.com.

Scheduling is easy, viewing on multiple platforms allows us to control with great detail and precision our guests booking. Integration with the POS provides history on spend and allows us to review past visits to add detials to their profile, personalizing the experience and creating a bit of a WOW factor. Menu integration now provides a simple and seemless way to manage our menu on our OpenTable page. Complex algorithms for limiting tables and guest counts, while not perfect, helps tremendously in preventing over booking (the tech savvy part...) and let's us customize special days to adjust from the normal schedule. The addition of "Experiences" is welcome, and provides a valuable tool for special occasions or events, although it can be challenging to understand all the settings required for it to function properly.

Overall, it is a strong, technical platform that is well known and well regarded and there is not doubt using it's capabilities has helped us to grow our guest count while retaining our regular guests. Review collected by and hosted on G2.com.

Understanding the scheduling (in Availability Settings) takes a bit of trial and effort and I have not found any clearly defined, detailed description of all of the options and how they interact. It has only been over a couple years of trying things to get a setup that is close to what we want. Still learning settings and how they impact our reservations.

Platform Parity - I know it's a challege to create an application that functions the same on multiple devices. It is challenging when you have to go from one device to another to get the information you're seeking. It takes unneccesary time and effort. Review collected by and hosted on G2.com.

We switched to OpenTable a couple of years ago and what a difference it has made! Our reservations have increased and the platform is very easy to navagate. Review collected by and hosted on G2.com.

That's it's not free!!!! The one thing I wish the site woud do is to provide a total number of canceltions in a particular day. It will show the parties that have canceled but it does not provide a running total like it does for custmers who are seated or on the wait list. Review collected by and hosted on G2.com.

Integration between OpenTable and our POS system is by far our favorite feature. Seeing and controlling so many aspecs of the business in real time, all through the same app (OpenTable) is very helpful during a busy dinner rush. Review collected by and hosted on G2.com.

Should you need to call customer service, it's very unlikely they'll be able to help. If the issue is at all complicated, I'm usually told to wait for a call back from an expect or specialized tech support member. At the point they can usually resolve my problems but it sometimes takes a couple days. Review collected by and hosted on G2.com.

Marketing tools, onboarding is simpre and Review collected by and hosted on G2.com.

I like the platform. very useful, nothing I particulary dislike Review collected by and hosted on G2.com.

It has a lot of features that make it easy to track covers. I love the fact that it can be integrated with the POS system. I'm updated in real time when tables are closed out. Customer service is great. easy to use and easy to navigate when updating. Review collected by and hosted on G2.com.

I do not have issues per se. If anything, maybe just how they charge per cover when you pay for additional marketing. Business is slow at times and the cost can be hefty. Review collected by and hosted on G2.com.