--- title: OpenTable for Restaurants Reviews meta_title: 'OpenTable for Restaurants Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 284 reviews by the users' company size, role or industry to find out how OpenTable for Restaurants works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 284 scale: '5' date_modified: '2026-08-12' parent_category: name: Reservation url: https://www.g2.com/categories/reservation --- # OpenTable for Restaurants Reviews **Vendor:** OpenTable, Inc. **Category:** [Restaurant Reservations Software](https://www.g2.com/categories/restaurant-reservations) **Average Rating:** 4.4/5.0 **Total Reviews:** 284 ## About OpenTable for Restaurants OpenTable helps restaurants do what they do best—better. Whether restaurant owners want to fill more seats, run smoother shifts, build guest relationships, or earn more revenue, OpenTable has easy-to-use solutions. Customers connect to a global network of 1.7 billion seated diners per year, and more than 60,000 restaurants, bars, wineries, and other venues across 105 countries and 8 languages. With free POS integrations, 2-click email campaigns, premium communications, and more, restaurants can manage all their most important data in one place to scale their success. ## OpenTable for Restaurants Pros & Cons **What users like:** - Users praise the **ease of use** of OpenTable, highlighting its user-friendly interface and quick implementation. (26 reviews) - Users appreciate the **efficient reservation management** of OpenTable, enhancing guest experiences and streamlining daily operations. (21 reviews) - Users appreciate the **efficient reservation management** of OpenTable, enhancing guest experiences and streamlining daily operations. (17 reviews) - Users find the **customer support** of OpenTable incredibly helpful, offering quick responses and effective solutions. (13 reviews) - Users value the **efficiency** of OpenTable, enhancing reservation management and providing valuable insights for restaurant operations. (9 reviews) - Users value the **customization capabilities** of OpenTable, allowing tailored experiences for diverse restaurant needs and audiences. (8 reviews) - Management Control (8 reviews) - Sales Growth (8 reviews) - Efficiency Optimization (7 reviews) - Table Management (6 reviews) **What users dislike:** - Users find OpenTable **expensive** , particularly due to the per cover fee which strains profit margins for independent restaurants. (16 reviews) - Users seek **more customization** in OpenTable for Restaurants to enhance reporting and integration with other systems. (6 reviews) - Users find OpenTable **not user-friendly** , often experiencing complications and inconsistency across devices and features. (6 reviews) - Users find **navigation issues** in OpenTable, especially for first-time users and due to device-specific features. (5 reviews) - Users find the **interface complex** , creating challenges for setup and modifications, impacting their overall experience. (4 reviews) - Users face **integration issues** with OpenTable, especially concerning platforms like Shopify and WooCommerce, impacting usability. (4 reviews) - POS Integration Issues (4 reviews) - Reservation System Issues (4 reviews) - Users find the **complexity** of OpenTable challenging, especially with scheduling and navigating the backend features. (2 reviews) - Users are concerned about the **high fees** with OpenTable, which significantly impact the profitability of their restaurants. (2 reviews) ## OpenTable for Restaurants Reviews ### 1. Review from a Top User **Rating:** 3.0/5.0 stars **Reviewed by:** Carla D. | Managing Patrner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about OpenTable for Restaurants?** The support on the phone is the best thing about Open Table. Otherwise it does what the competitors do. **What do you dislike about OpenTable for Restaurants?** The price is cost prohibitive for most restaurants. We would not recommend restaurants use this software for this reason. It is way more expensive than other systems. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** The ability to sell tickets to experiences is extremely helpful. ### 2. It's fine **Rating:** 3.0/5.0 stars **Reviewed by:** Jessica S. | Marketing and Events Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about OpenTable for Restaurants?** I've always been a fan of Opentable's customer service. They are quick and available. Very different than other brands. Their business portion is great and now offers so many things their competitors were exclusively offering - like payments, tickets, and texts. **What do you dislike about OpenTable for Restaurants?** I feel like much of the "business" attributes were not pitched to us clearly so they get left unnoticed so then we aren't able to maximize the value. I'd love customer service to really showcase the most valuable assets instead of the bare minimum to secure a sale - which I also understand they need to do. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** We needed a reservation system. We also needed a payment processesing ticket system. Both of which opentable is easily solving. **Official Response from Rebecca Dupont:** > Hi Jessica, Thank you for your feedback. We appreciate your continued partnership with OpenTable and the trust you put in us to serve your restaurant and your customers. We’re sorry to hear about your frustration with not maximizing the value of the platform. Please give us a call at 1-800-OPENTABLE or reach out to your designated Account Manager so we can learn more and explore how we can help you further. The OpenTable Team ### 3. Great program but overpriced **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2024 **What do you like best about OpenTable for Restaurants?** Opentable is very great restaurant reservation system. It is user friendly and easy to handle when the restaurant is full and you are on a wait. I have not had a problem with opentable besides updating here and there. **What do you dislike about OpenTable for Restaurants?** I always like to weigh the pros and cons when our business has a program. I did not think this $1 cover fee per guest on opentable network would make me second guess it in the long run. I do agree it is an awesome program but it is very expensive. There is a lot of competitors for opentable that offer same products and a much lower and fairer price point. At the end of the day, the price has to be right especially for restaurants. I will be making a switch over to resy at a much comfortable price. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Opentable does help me solve with how many guests im able to squeeze in the establishment as well as having the correct time flow to flip tables. ### 4. OpenTable **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2024 **What do you like best about OpenTable for Restaurants?** Very easy to find a book a table especially if your looking to see what is available. **What do you dislike about OpenTable for Restaurants?** The cost is very high for restaurants. Unfortunately guests are not aware! **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Reasy of making reservations and requiring a deposit. **Official Response from Rebecca Dupont:** > Hi Customer, Thank you for using OpenTable! We appreciate your continued partnership and the trust you put in us to serve your restaurant and your customers. We are glad you’re finding our platform helpful for your guests to find and book a table. We value your feedback, please continue to share it so we can continue to optimize and offer the best experience. Thank you again! The OpenTable Team ### 5. Well rounded table managment solution **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2024 **What do you like best about OpenTable for Restaurants?** Opentable is easy to use and has plenty of features. It markets several integrations with other popular restaurant management applications and it has good name recognition. The guest facing interface is easy to use. **What do you dislike about OpenTable for Restaurants?** The cost of OpenTable is high considering the alternatives and the cost per lead is high for reservations initiated on the app. Also there is a learning curve to using the backend. Also, although the software is feature rich and has many integrations available, this feature set makes the backend cluttered if you are only using OpenTable for reservations and table seatings. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Guest need an easy way to reserve a table online. OpenTable makes it easy **Official Response from Rebecca Dupont:** > Hi Customer, Thank you for your feedback. We appreciate your continued partnership with OpenTable and the trust you put in us to serve your restaurant and your customers. We’re sorry to hear about your frustration with some backend elements and features. Please give us a call at 1-800-OPENTABLE or reach out to your designated Account Manager so we can learn more and explore how we can help you further. The OpenTable Team ### 6. Effective marketing program has established Opentable as the leader in restaurant reservations. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about OpenTable for Restaurants?** Consumers use Opentable for reservations. **What do you dislike about OpenTable for Restaurants?** Opentable does not appear to focus attention on the needs of business. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Opentable makes consumer access easy **Official Response from Rebecca Dupont:** > Hi Customer, Thank you for your feedback. We appreciate your continued partnership with OpenTable and the trust you put in us to serve your restaurant and your customers. We’re sorry to hear about your frustration with our team meeting your business needs. Please give us a call at 1-800-OPENTABLE or reach out to your designated Account Manager so we can learn more and explore how we can help you further. The OpenTable Team ### 7. most obnoxious customers but you are stuck with them **Rating:** 3.0/5.0 stars **Reviewed by:** ken s. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2024 **What do you like best about OpenTable for Restaurants?** lots of tractoion with guests on the mobile interface **What do you dislike about OpenTable for Restaurants?** obnoxious users that think they are restaurant operators and stupid hateful comments **What problems is OpenTable for Restaurants solving and how is that benefiting you?** getting asses in the seats **Official Response from Rebecca Dupont:** > Hello Ken, Thank you for your feedback. We appreciate your continued partnership with OpenTable and the trust you put in us to serve your restaurant and your customers. We’re sorry to hear about your frustration with comments from customers on product. Please give us a call at 1-800-OPENTABLE or reach out to your designated Account Manager so we can learn more and explore how we can help you further. The OpenTable Team ### 8. The unsung hero of online reservations!! **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2024 **What do you like best about OpenTable for Restaurants?** The ease of use from the front end and back end users **What do you dislike about OpenTable for Restaurants?** Nothing at the moment, its been easy to use and implementation and support has been great. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** It's taking the manual part of service and automating reservations which let's us work on what's most important and that's the customers that are seated. ### 9. Works fine; hate them but can't leave **Rating:** 2.5/5.0 stars **Reviewed by:** David K. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2023 **What do you like best about OpenTable for Restaurants?** OpenTable does what it says it'll do and does it pretty well. Support's good when needed. **What do you dislike about OpenTable for Restaurants?** Pricing is usurious, but we're stuck with OpenTable because of their reach and the diners they bring in. Recent changes - such as not letting us see contact details for our diners (even those who've booked through our website) unless we ask nicely - are generally heading towards a slippery slope. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Gets bookings in through the door. **Official Response from Rebecca Dupont:** > Hi David, Thank you for your feedback. We appreciate your continued partnership with OpenTable and the trust you put in us to serve your restaurant and your customers. We’re sorry to hear about your frustration with pricing and contact detail visibility. Please give us a call at 1-800-OPENTABLE or reach out to your designated Account Manager so we can learn more and explore how we can help you further. The OpenTable Team ### 10. Not bad but can be cumbersome **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2019 **What do you like best about OpenTable for Restaurants?** The interface is nice and the ease of tracking covers **What do you dislike about OpenTable for Restaurants?** Online reservations can be glitchy, and it assigns seating awkwardly **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Benefits are online reservations because people love to do things online and tracking seating fairness between servers **Official Response from Rebecca Dupont:** > Hi Customer, Thank you for your feedback. We appreciate your continued partnership with OpenTable and the trust you put in us to serve your restaurant and your customers. We’re sorry to hear about your frustration with some of our seating automations. Please give us a call at 1-800-OPENTABLE or reach out to your designated Account Manager so we can learn more and explore how we can help you further. The OpenTable Team ### 11. Not as user friendly as previous version **Rating:** 2.5/5.0 stars **Reviewed by:** Emily C. | Group Fitness Instructor, Food & Beverages, Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2018 **What do you like best about OpenTable for Restaurants?** I do like the more streamlined display. It is easier to see the tables and to plot out your floor plan or make edits when needed. **What do you dislike about OpenTable for Restaurants?** There seems to be SO many extra steps to everything now. Drag and drop is a thing of the past to seat a table without hitting other buttons first. To move a table is multiple steps. To cancel or no show. To assign server sections. You name it, it now has all these extra steps. On a busy night there is nothing worse than being delayed by extra buttons. **Recommendations to others considering OpenTable for Restaurants:** Ugh. If you haven’t updated yet, do yourself a favor and keep the old terminals and old software!! Your FOH team will thank you. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Flow to the restaurants. It helps to gage how many you can seat and when. **Official Response from Rebecca Dupont:** > Hi Emily, Thank you for your feedback. We appreciate your continued partnership with OpenTable and the trust you put in us to serve your restaurant and your customers. We’re sorry to hear about your frustration with some of the user experience in our product. Please give us a call at 1-800-OPENTABLE or reach out to your designated Account Manager so we can learn more and explore how we can help you further. The OpenTable Team ### 12. Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2017 **What do you like best about OpenTable for Restaurants?** Liked the easy integration of only resos updating in live time with our restaurants system **What do you dislike about OpenTable for Restaurants?** Automatically assigned tables, difficult to assign users. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** Restaurant wait times and reservation systems as well as keeping the restaurant organized. **Official Response from Rebecca Dupont:** > Hi Customer, Thank you for your feedback. We appreciate your continued partnership with OpenTable and the trust you put in us to serve your restaurant and your customers. We’re sorry to hear about your frustration with some of the automations in our product. Please give us a call at 1-800-OPENTABLE or reach out to your designated Account Manager so we can learn more and explore how we can help you further. The OpenTable Team ### 13. Review from a restaurant hostess **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2016 **What do you like best about OpenTable for Restaurants?** At the restaurant I work at, we use the iPad version at the host stand, and it's a plus that it's pretty simple. There aren't too many bells and wistles on the iPad interface, so it makes seating a table really easy. **What do you dislike about OpenTable for Restaurants?** I dislike that it allows reservations to be made 10 minutes before the person walks in. We have to manually block every table if we don't w3ant a reservation to just "pop up" right at the reservation time. I wish the software was a bit smarter - sometimes it seems like Open Table has a mind of it's own and some of the automated features (such as automatic assigning of tables) doesn't make sense. **Recommendations to others considering OpenTable for Restaurants:** I do suggest it, although I don't have anything to compare it to, as I haven't used other restaurant seating systems. It's easy to use but you have to be careful if your restaurant is super busy, because it often over-books tables. **What problems is OpenTable for Restaurants solving and how is that benefiting you?** I work at a very busy restaurant, and we take reservations for any size party, so this allows our customers to do this with ease. It's a really interface on the iPad, and only takes a second to seat a table on the system. **Official Response from Rebecca Dupont:** > Hi Customer, Thank you for your feedback. We appreciate your continued partnership with OpenTable and the trust you put in us to serve your restaurant and your customers. We’re sorry to hear about your frustration with some of our automated features and table assignments. Please give us a call at 1-800-OPENTABLE or reach out to your designated Account Manager so we can learn more and explore how we can help you further. The OpenTable Team ## OpenTable for Restaurants Discussions - [Is OpenTable free for restaurants?](https://www.g2.com/discussions/opentable-is-opentable-free-for-restaurants) - 1 comment - [View OpenTable for Restaurants pricing details and edition comparison](https://www.g2.com/products/opentable-for-restaurants/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+12%3A03%3A42+-0500&secure%5Bsession_id%5D=1844c329-81c8-48c2-a962-73fd982a9c1a&secure%5Btoken%5D=36d81971a97e3d3726683531aeda8c6d3117d834fc6bed2225e97b3f84047d8c&format=llm_user) ## OpenTable for Restaurants Integrations - [Aloha Pro](https://www.g2.com/products/aloha-pro/reviews) - [Oracle MICROS Simphony](https://www.g2.com/products/oracle-micros-simphony/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Tabit POS](https://www.g2.com/products/tabit-pos/reviews) - [Toast](https://www.g2.com/products/toast/reviews) - [Tripleseat](https://www.g2.com/products/tripleseat-tripleseat/reviews) ## OpenTable for Restaurants Features **Platform Basics** - Reporting - Interoperability - Real-Time Reporting - Labor Cost Reporting **Agentic AI - Restaurant Reservations** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Third-Party Integration **Additional Functionality** - Registration Management - AI Copilot - Calendar Management - Public Waitlist - Multi-Location - Data Import/Export - Reservations Management - Customizable Reports - Real-Time Reporting - Reporting & Statistics - SMS Messaging - Alerts/Notifications - Email Reminders - Email Alerts - Credit Card Processing - Queue Management - Self Check-In/Check-Out - For Salons and Spas - Customer Experience Management - Communication Management - Real-Time Notifications - Customer Accounts - Appointment Management - Prioritization - Mobile Alerts - Customer Activity Tracking - Customer History - Real-Time Data - Waitlist Status Tracking - Customer Database - Point of Sale (POS) - Online Booking - Waiting Time Tracking - Electronic Payments - Reminders - Generative AI - For Restaurants - API **Back Office** - Built-in Accounting - Employee Management - Real-Time Analytics - Stock Management - Order Management - Reporting/Analytics **Front of Office** - Point of Sale (POS) - Table Management - Kitchen Ticketing - Reservations - Purchase Order Management - Gift Card Management - Promotions Management - Discount Management - Wait List Management - Reservations Management - Kitchen/Menu Management **Platform Data** - Dashboard - Activity Dashboard **Agentic AI - Restaurant Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Accounting Integration - Third-Party Integrations **Generative AI** - AI Text Summarization - AI Text-to-Speech - Generative AI **Additional Functionality** - Inventory Tracking - Time Clock - Order Entry - Credit Card Processing - Performance Metrics - Mobile Access - Multi-Location - Real-Time Data - Customizable Branding - Sales Reports - Social Promotion - Real-Time Notifications - Loyalty Program - Access Controls/Permissions - Billing & Invoicing - API - Order Tracking - Reporting & Statistics - Sales Trend Analysis - Real-Time Updates - Online Ordering - Customizable Reports - Barcode/Ticket Scanning - Delivery Tracking - Customer History - Forecasting - Customer Database - AI Copilot - Alerts/Notifications - Electronic Payments ## Top OpenTable for Restaurants Alternatives - [SevenRooms](https://www.g2.com/products/sevenrooms/reviews) - 4.7/5.0 (75 reviews) - [ResDiary](https://www.g2.com/products/resdiary/reviews) - 4.8/5.0 (5 reviews) - [Yelp Guest Manager](https://www.g2.com/products/yelp-guest-manager/reviews) - 4.2/5.0 (47 reviews)