Verified User in Cosmetics
AC
Verified User in Cosmetics
Small-Business (50 or fewer emp.)
"Great Performance and Onbaording"
5/5
What do you like best about Opensend?

It was easy to implement and we have seen great email open rates! Review collected by and hosted on G2.com.

What do you dislike about Opensend?

The potential benefits was a bit unsure before we started using it. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
"Great Retention Tool"
5/5
What do you like best about Opensend?

Opensend is easy to set up and use. Everything from set up, implementation, and initial support to the UI was great. Integration was a snap, and our contacts were fantastic and a delight to work with. Review collected by and hosted on G2.com.

What do you dislike about Opensend?

We didn't experience any real downsides. The one consideration to make is that this is for US users only. Would love to see international support in the future! Review collected by and hosted on G2.com.

Verified User in Sports
US
Verified User in Sports
Small-Business (50 or fewer emp.)
"Working great for lead gen"
5/5
What do you like best about Opensend?

Opensend’s ability to identify unknown visitors has been crucial in allowing us to expand our email list. This capability has helped us retarget leads who would otherwise slip through the cracks, driving up engagement and conversion rates across our campaigns.

Opensend’s interface is user-friendly, making it accessible to team members without extensive technical backgrounds. Our team could quickly adapt and start using the platform’s core features, thanks to intuitive navigation and setup. Customer support has also been a highlight; they are responsive and proactive, making the onboarding experience smooth and offering valuable guidance whenever needed. Review collected by and hosted on G2.com.

What do you dislike about Opensend?

One area for improvement would be additional analytics. Additionally, while the platform is a worthwhile investment and has easily paid for itself, the pricing may seem a bit high. Review collected by and hosted on G2.com.

Shaun L.
SL
Shaun L.
Ecommerce Project Manager
Mid-Market (51-1000 emp.)
"Opensend - My New Email Acquisition Tool"
5/5
What do you like best about Opensend?

Utilizing Opensend as an additional way to interact with engaged users has been a gamechanger for the brands I manage. Not all active users subscribe to email marketing so utilizing Opensend, building out the flows and absolving the customers into Klaviyo has been a great acquisition strategy.

Overall my experience with Opensend has been great! the team is responsive to issues and troubleshooting. The integration is quick and seamless and immediately you see results. Review collected by and hosted on G2.com.

What do you dislike about Opensend?

So far there isn't anything I dislike. It's great value for money and the clients that utilize Opensend have all in the first month made back the money on their retainer! Review collected by and hosted on G2.com.

Sarrah D.
D
Sarrah D.
Emails & SMS Account Manager
Mid-Market (51-1000 emp.)
"Seamless Integration and Stellar Support"
5/5
What do you like best about Opensend?

My experience with Opensend has been awesome. Their team is responsive and supportive and always ready to assist with the initial setup and strategic discussions for our various clients. Their dedication and attentiveness have been a game-changer, enabling us to implement it seamlessly across multiple clients. I highly recommend their services! You can always try their free trial too, before jumping in! Review collected by and hosted on G2.com.

What do you dislike about Opensend?

The platform could benefit from more advanced customization options, a few clients have mentioned this to us. However, I do think they have some exciting updates in the works, so looking forward to that! Additionally, it does take a bit of a learning curve to get those email segmentations right and deciding when and when not to send to certain audiences, but the team is always there to explain and help! Review collected by and hosted on G2.com.

Jordan E.
JE
Jordan E.
Director of Email & SMS
Mid-Market (51-1000 emp.)
"Turn Anonymous Traffic into Revenue"
5/5
What do you like best about Opensend?

Opensend is a powerful tool for boosting revenue by turning anonymous website traffic into actionable leads. With its advanced tracking and data analytics, Opensend identifies visitors who would otherwise remain unknown, allowing you to target them with personalized marketing campaigns. This leads to higher engagement and conversion rates, maximizing your marketing ROI. It's a must-have for businesses looking to capture hidden opportunities and drive more revenue from their existing web traffic.

Our clients make more money with Opensend. It's as simple as that. Review collected by and hosted on G2.com.

What do you dislike about Opensend?

Nothing. Their team is helpful, transparent, and great to work with! Review collected by and hosted on G2.com.

Maddy D.
MD
Maddy D.
Head of Operations
Small-Business (50 or fewer emp.)
"Awesome onboarding and great platform"
5/5
What do you like best about Opensend?

I like how easy it is to set up and use. The onboarding took 20 minutes and we started getting contacts in 5 minutes. The platform also has some features that other well known platforms don't even have that just make you life easier. Review collected by and hosted on G2.com.

What do you dislike about Opensend?

The only downside is no native integration with Meta Ads. Review collected by and hosted on G2.com.

Eliza Marie S.
ES
Eliza Marie S.
Lead Lifecycle Marketing Strategist
Mid-Market (51-1000 emp.)
"Leveraging Partnerships for Scalable Growth and Exceptional Customer Service"
5/5
What do you like best about Opensend?

What I appreciated about working with Opensend is their comprehensive approach to explaining the platform and its functionality. They provided all the necessary details, allowing me to confidently introduce the brands I work with to this new platform. The level of customer service and their thorough responses to optimizations and questions were impressive.

Additionally, the platform's integration and setup process was user-friendly and straightforward. We successfully drove new customers to the site, generating additional revenue, and were able to track this within the platform. Review collected by and hosted on G2.com.

What do you dislike about Opensend?

When implementing any new platform that identifies site visitors, it can initially seem concerning. However, having a comprehensive plan to nurture these contacts is crucial. We received excellent resources to support this process. While some best practices may not suit every brand and service, nothing stood out as problematic. Just ensure to monitor early on and adjust the strategy as needed. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Game Changer For Any Webstore"
5/5
What do you like best about Opensend?

Capturing leads has become one of the biggest obstacles for ecommerce businesses over the last few years. With metas ever changing alograthim its harder then ever to reach new customers. Ad costs are rising so aqcuistion has gotten quite expensive. With opensend you can capture and retarget clients you already know are highly convertable as they are already on your website!! This is by far the best and least expsensive lead capture tool you can use. Review collected by and hosted on G2.com.

What do you dislike about Opensend?

I haven't really had any downsides in the 2 months we've been using it. Just gaining tons of new leads every day for less than a cup of coffee Review collected by and hosted on G2.com.

Verified User in Retail
ER
Verified User in Retail
Small-Business (50 or fewer emp.)
"Exceeded ROAS targets"
5/5
What do you like best about Opensend?

Seemless onboarding. The ongoing support is excellent with periodic reviews to optimize. ROAS exceeded our expectations, and now we are looking into how to scale faster than planned. Highly recommended for all ecommerce marketing leaders. Review collected by and hosted on G2.com.

What do you dislike about Opensend?

Nothing so far. OpenSend is at the top of my digital marketing stack in terms of delivering on a promise. Review collected by and hosted on G2.com.