Kate L.
KL
Kate L.
Mid-Market (51-1000 emp.)
"Excellent Communication and Quick Revenue Boost"
4/5
What do you like best about Opensend?

Communication is great from everyone on the Opensend team. Implementation was easy and we started seeing extra revenue pick up fairly quickly. Review collected by and hosted on G2.com.

What do you dislike about Opensend?

I would like the option to have Opensend qualify emails for us before sending them to our ESP. Otherwise it's a great service. Review collected by and hosted on G2.com.

Jason M.
JM
Jason M.
Owner
Small-Business (50 or fewer emp.)
"Easy Setup, Excellent Support"
5/5
What do you like best about Opensend?

I appreciate Opensend's attractive pricing compared to other vendors. Their setup process was extremely easy, with their team providing support throughout. They help us capture website leads we might otherwise miss, enhancing our sales opportunities. I find their interactive dashboard and ease of use impressive; once set up, it's very low maintenance. The presence of a dedicated Customer Success Manager is a major plus. Review collected by and hosted on G2.com.

What do you dislike about Opensend?

I would like a deeper dive into analytics on the channel page. Review collected by and hosted on G2.com.

Maddie H.
MH
Maddie H.
Director of Marketing
Small-Business (50 or fewer emp.)
"A great idea that could use customer support improvement"
3/5
What do you like best about Opensend?

I like that I own the email addresses provided to me Review collected by and hosted on G2.com.

What do you dislike about Opensend?

It seems like the support team was most interested in making sure I got onboarded. After getting signed up, I feel like the service has been slower and the attention to my questions about improving the quality of email profiles I'm provided has been somewhat lacking. Review collected by and hosted on G2.com.

BS
brian s.
"Effortless Lead Generation Tool"
4.5/5
What do you like best about Opensend?

I like that Opensend provides a service I didn't know existed, which is really helpful for lead generation. The daily email delivery works well, and I value the ability to suppress known contacts. It was also very easy to set up. Review collected by and hosted on G2.com.

What do you dislike about Opensend?

Can't think of anything yet Review collected by and hosted on G2.com.

Andrea F.
AF
Andrea F.
marketing
Small-Business (50 or fewer emp.)
"Outstanding Support and Smooth Onboarding Experience"
5/5
What do you like best about Opensend?

We have seen really great ROI (318% in just 3 weeks!) The whole team is available and willing to help. Great onboarding system. Very pleased. Review collected by and hosted on G2.com.

What do you dislike about Opensend?

Nothing so far! The team and platform have been great. Review collected by and hosted on G2.com.

Verified User in Medical Devices
AM
Verified User in Medical Devices
Mid-Market (51-1000 emp.)
"Seamless Integration, Stellar Support, and Promising Roadmap"
5/5
What do you like best about Opensend?

OpenSend has been a fantastic partner from day one. Their team is incredibly responsive, knowledgeable, and easy to work with. The platform is well-established and integrated smoothly with both our website and CRM, which made onboarding a breeze. Pricing is fair and transparent, and overall, the experience has been refreshingly smooth compared to other vendors we've worked with. Review collected by and hosted on G2.com.

What do you dislike about Opensend?

Currently, we’re unable to trigger events for existing profiles—which limits some of our retargeting use cases—but we’ve been informed this feature is actively being rolled out. Also, while the reporting dashboard is functional, it would be more valuable with advanced filtering options, especially to exclude certain conversions from skewing performance data. Review collected by and hosted on G2.com.

MC
Muneerah C.
E-commerce Manager
Small-Business (50 or fewer emp.)
"Opensend Review – A Game Changer for Customer Acquisition"
4.5/5
What do you like best about Opensend?

Switching to Opensend was extremely easy as our team was able to navigate the platform very seamlessly and the interface is very intuitive.

I am most impressed with amazing growth in acquiring new customers in just a few months. The tools provided by Opensend have allowed us to optimize our outreach, and automate processes that resulted in a significant increase in engagement and conversions. Review collected by and hosted on G2.com.

What do you dislike about Opensend?

The only think I would say has been a slight challenge is that a few customers complained about receiving marketing emails when they technically did not directly subscribe. However, the Opensend team provided scripts and best practices to address these concerns and there has been very minimal impact to our overall business. Review collected by and hosted on G2.com.

Verified User in Consumer Goods
AC
Verified User in Consumer Goods
Small-Business (50 or fewer emp.)
"Effortless Onboarding and Instant Profitability"
4.5/5
What do you like best about Opensend?

Onboarding was straight forward and we were profitable as soon as we launched. We also got a free trial which helped proved proof of concept. Review collected by and hosted on G2.com.

What do you dislike about Opensend?

It is slightly on the pricey side for a basic subscription/ Review collected by and hosted on G2.com.

Wendy B.
WB
Wendy B.
Marketing Operations
Mid-Market (51-1000 emp.)
"Ridiculously easy-to-use tool for capturing website visitor info"
5/5
What do you like best about Opensend?

The platform is ridiculously easy to use. The UI is simply and user-friendly. Onboarding was very thorough - they walked me through the full setup in minutes. This included integrating the platform with HubSpot and Google Ads.

Everyone I've interacted with on the Opensend team are friendly, patient, and knowledgeable. Even though I've not had any issues, they've checked in on me several times since signing up, which I LOVE.

And most importantly, the platform does exactly what it says it will do - it shows us who's visited our website. For reference, we're a B2B that uses it mainly for retargeting non-converting website visitors that fit a certain profile.

I've found the entire experience with Opensend to be refreshing and unique for SaaS. Review collected by and hosted on G2.com.

What do you dislike about Opensend?

I genuinely cannot think of any cons for Opensend. Review collected by and hosted on G2.com.

Sam Z.
SZ
Sam Z.
Senior Director Of Marketing
Mid-Market (51-1000 emp.)
"Effortless Lead Generation and Outstanding Support"
4.5/5
What do you like best about Opensend?

Open send makes it easy to generate high intent leads for our business and communicate with them after they leave our site. The team offers great support and makes it easy to impliiment in short order. Review collected by and hosted on G2.com.

What do you dislike about Opensend?

Id like to have a bit more control on

The user side over collection timing rules.The support tram handles this though. Review collected by and hosted on G2.com.