It was so easy to set up. I did the integration myself without any help from IT. The Opensend team set up the targeting metrics and advised on the email flow. We kicked off with an existing flow, but plan to modify it. Review collected by and hosted on G2.com.

Our overall email deliverability score is taking a hit and has dropped to fair from all of the unsubscribes and spam reports, but we are working with the Opensend team and our email agency on fixing this. Review collected by and hosted on G2.com.

I really appreciate how Opensend helps us capture users visiting our site, making it easier to guide them into our email workflows and lifecycle. The integration with Salesforce is seamless and really boosts our productivity. I love the support from the onboarding team—Umair and his colleagues made setup a breeze by assisting with all integrations, including the tag and Zapier connection, ensuring everything ran smoothly. I find it invaluable that Opensend allows us to contact more potential customers than before by capturing identities (email addresses), which means we can reach a larger audience through our funnels. The competitive pricing of Opensend is another significant factor that sets it apart from other vendors we were considering. The product's ability to capture visitors who haven't converted yet provides excellent value and aligns perfectly with our goals. Review collected by and hosted on G2.com.

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I love how easy it is to set up Opensend. The ability to quickly connect with potential customers who visited our website but left without sharing their contact information is incredibly valuable. Opensend immediately helps us start reaching these prospective customers, which aids in converting more site visitors into actual customers. I appreciate how seamlessly Opensend integrates with other tools we use, like Shopify and Klaviyo, making the entire setup process straightforward and efficient. The support team is excellent, as they quickly helped us correct an issue we faced with Klaviyo integration, ensuring our workflows run smoothly. Review collected by and hosted on G2.com.

Nothing so far Review collected by and hosted on G2.com.

I appreciate Opensend for its excellent communication, as their team is highly responsive via email, making it easy to reach out with any questions and always receiving a timely reply. I love the user interface, which is very readable and straightforward, facilitating an easy integration with ad platforms. The effectiveness of the product stands out because it genuinely works, especially in terms of its churned email collection, which is crucial for maximizing ROI. The initial setup was also very easy, which added to my positive experience with the product. Overall, Opensend has proven to be a great tool with no issues so far. Review collected by and hosted on G2.com.

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They have excellent support and are with you every step of the way. It's super easy to use, implement, and it's become a regular part of our email marketing efforts. It worked so well for us that I added Opensend to another brand that I managed. They instantly onboarded us and even offered a discount on the 2nd brand. Review collected by and hosted on G2.com.

So far there is nothing I dislike. Obviously, they don't control which identities you're getting, and it can sometimes be a mixed bag of opportunities, from very cold to very warm. But in our case, it's paid off tremendously. Review collected by and hosted on G2.com.

I appreciate Opensend's branded remarketing capability, which allows us to engage with anonymous visitors in a professional and non-intrusive manner. The integration with Klaviyo is particularly valuable, as many other identity resolution and remarketing services do not offer seamless branding and integration with email marketing tools. This ensures that our marketing efforts appear cohesive and trustworthy to our audience. Furthermore, the initial setup of Opensend was very easy, making it accessible and straightforward to get started with. The smooth integration and user-friendly setup contribute significantly to its effectiveness in improving our marketing strategy. Review collected by and hosted on G2.com.

I find the pricing of Opensend to be a little high. Review collected by and hosted on G2.com.

I like Opensend's simplicity and how easy it is to use. It really helps in adding more engaged traffic to our funnel. Plus, the initial setup was very easy. Review collected by and hosted on G2.com.

I find it hard to fully understand ROAS with Opensend. I'd like to see non-inflated ROAS on the dashboard. Review collected by and hosted on G2.com.

Opensend is very easy to use and set up. I even tried out their competitors and noticed how much better and more transparent Opensend is in comparison. Review collected by and hosted on G2.com.

Honestly, it works very well, I don't have any complaints for them! Review collected by and hosted on G2.com.

I like how our agency has a helpful team to assist in billing, integration, setup, and other technical information we would need. We have a Slack channel our agency shares with Opensend, so getting support is quick and easy. We also have dedicated reps for each of our Opensend clients. The initial setup was very easy, as we had an Opensend rep walk us through the process. Review collected by and hosted on G2.com.

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Our experience with OpenSend has been excellent from the very beginning. The onboarding process was incredibly smooth, thanks to their efficient and well-organized team. From the outset, they demonstrated a deep understanding of our needs and worked closely with us to ensure everything was set up correctly.

One of the most impressive aspects was how they handled the changes needed in our reconnect flows. Their team took full ownership of the process, implementing all necessary adjustments seamlessly and without disruption. Their technical expertise and responsiveness made what could have been a complex transition feel effortless.

Overall, we’re extremely pleased with both the software and the support we received. OpenSend not only delivers on functionality, but the team behind it truly sets them apart. Highly recommended. Review collected by and hosted on G2.com.

It's worth noting that onboarding did require a significant time commitment. While the process itself was smooth, fitting it into a typical workday proved a bit challenging. Future users should be prepared to carve out a dedicated block of time to ensure all flows are configured properly and nothing is rushed. Review collected by and hosted on G2.com.