--- title: Opensend Reviews meta\_title: 'Opensend Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 143 reviews by the users' company size, role or industry to find out how Opensend works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 143 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Lead Generation url: https://www.g2.com/categories/lead-generation --- ### Opensend Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **easy setup** of Opensend, appreciating the intuitive process and supportive implementation team. [(33 mentions)](https://www.g2.com/products/opensend/reviews?filters%5Bsentiment_snippet%5D=1681857&qs=pros-and-cons#reviews) Users find Opensend remarkably **easy to use** , appreciating the straightforward setup and helpful customer support throughout. [(24 mentions)](https://www.g2.com/products/opensend/reviews?filters%5Bsentiment_snippet%5D=1681614&qs=pros-and-cons#reviews) Users value the **excellent customer support** of Opensend, appreciating the responsive and proactive assistance throughout their journey. [(18 mentions)](https://www.g2.com/products/opensend/reviews?filters%5Bsentiment_snippet%5D=1682194&qs=pros-and-cons#reviews) Users value the **helpful support team** at Opensend, which makes setup and integration seamless and efficient. [(17 mentions)](https://www.g2.com/products/opensend/reviews?filters%5Bsentiment_snippet%5D=1681892&qs=pros-and-cons#reviews) Users value the **easy integrations** of Opensend, enhancing onboarding and boosting overall marketing effectiveness effortlessly. [(14 mentions)](https://www.g2.com/products/opensend/reviews?filters%5Bsentiment_snippet%5D=1682070&qs=pros-and-cons#reviews) Users are concerned about the **lead quality** from OpenSend, feeling the service lacks sufficient email profiles for optimal results. [(3 mentions)](https://www.g2.com/products/opensend/reviews?filters%5Bsentiment_snippet%5D=1682129&qs=pros-and-cons#reviews) Users find the **pricing of Opensend to be a bit high** , though they acknowledge it offers good value. [(2 mentions)](https://www.g2.com/products/opensend/reviews?filters%5Bsentiment_snippet%5D=1681941&qs=pros-and-cons#reviews) Users express frustration with the **limited US visitor support** of Opensend, reducing its global accessibility. [(1 mentions)](https://www.g2.com/products/opensend/reviews?filters%5Bsentiment_snippet%5D=2077052&qs=pros-and-cons#reviews) Users feel that the **contact limitations** of Opensend restrict the number of phone numbers in leads. [(1 mentions)](https://www.g2.com/products/opensend/reviews?filters%5Bsentiment_snippet%5D=2052210&qs=pros-and-cons#reviews) Users struggle with **dashboard clarity issues** , particularly regarding the understanding of ROAS metrics in Opensend. [(1 mentions)](https://www.g2.com/products/opensend/reviews?filters%5Bsentiment_snippet%5D=2456096&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Opensend ##### 1. Easy Setup Users commend the **easy setup** of Opensend, appreciating the intuitive process and supportive implementation team. [ See 33 mentions ](https://www.g2.com/products/opensend/reviews?filters%5Bsentiment_snippet%5D=1681857&qs=pros-and-cons#reviews) See Related User Reviews ![shawn s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "shawn s.") SS shawn s. Small-Business (50 or fewer emp.) 3.5/5 "Simplifies Email Collection with Ease" What do you like about Opensend? I like Opensend's simplicity and how easy it is to use. It really helps in adding more engaged traffic to our funnel. Plus, the initial setup was very ![Audrey D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Audrey D.") AD Audrey D. 4.5/5 "Exceptional Support, Smooth Integration" What do you like about Opensend? I like how our agency has a helpful team to assist in billing, integration, setup, and other technical information we would need. We have a Slack chan ##### 2. Ease of Use Users find Opensend remarkably **easy to use** , appreciating the straightforward setup and helpful customer support throughout. [ See 24 mentions ](https://www.g2.com/products/opensend/reviews?filters%5Bsentiment_snippet%5D=1681614&qs=pros-and-cons#reviews) See Related User Reviews ![shawn s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "shawn s.") SS shawn s. Small-Business (50 or fewer emp.) 3.5/5 "Simplifies Email Collection with Ease" What do you like about Opensend? I like Opensend's simplicity and how easy it is to use. It really helps in adding more engaged traffic to our funnel. Plus, the initial setup was very ![Audrey D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Audrey D.") AD Audrey D. 4.5/5 "Exceptional Support, Smooth Integration" What do you like about Opensend? I like how our agency has a helpful team to assist in billing, integration, setup, and other technical information we would need. We have a Slack chan ##### 3. Customer Support Users value the **excellent customer support** of Opensend, appreciating the responsive and proactive assistance throughout their journey. [ See 18 mentions ](https://www.g2.com/products/opensend/reviews?filters%5Bsentiment_snippet%5D=1682194&qs=pros-and-cons#reviews) See Related User Reviews ![Andrea F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrea F.") AF Andrea F. Small-Business (50 or fewer emp.) 5.0/5 "Outstanding Support and Smooth Onboarding Experience" What do you like about Opensend? We have seen really great ROI (318% in just 3 weeks!) The whole team is available and willing to help. Great onboarding system. Very pleased. ![Bryce S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bryce S.") BS Bryce S. 4.0/5 "Seamless Setup, Exceptional Customer Service" What do you like about Opensend? I have had a fantastic experience with Opensend. Their customer service is outstanding, with team members like Jeffrey and Sergio helping to get us up ##### 4. Helpful Users value the **helpful support team** at Opensend, which makes setup and integration seamless and efficient. [ See 17 mentions ](https://www.g2.com/products/opensend/reviews?filters%5Bsentiment_snippet%5D=1681892&qs=pros-and-cons#reviews) See Related User Reviews ![Audrey D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Audrey D.") AD Audrey D. 4.5/5 "Exceptional Support, Smooth Integration" What do you like about Opensend? I like how our agency has a helpful team to assist in billing, integration, setup, and other technical information we would need. We have a Slack chan BS brian s. 4.5/5 "Effortless Lead Generation Tool" What do you like about Opensend? I like that Opensend provides a service I didn't know existed, which is really helpful for lead generation. The daily email delivery works well, and I ##### 5. Easy Integrations Users value the **easy integrations** of Opensend, enhancing onboarding and boosting overall marketing effectiveness effortlessly. [ See 14 mentions ](https://www.g2.com/products/opensend/reviews?filters%5Bsentiment_snippet%5D=1682070&qs=pros-and-cons#reviews) See Related User Reviews ![Audrey D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Audrey D.") AD Audrey D. 4.5/5 "Exceptional Support, Smooth Integration" What do you like about Opensend? I like how our agency has a helpful team to assist in billing, integration, setup, and other technical information we would need. We have a Slack chan ![Hayley C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hayley C.") HC Hayley C. 5.0/5 "Effortless Setup, Immediate Customer Engagement" What do you like about Opensend? I love how easy it is to set up Opensend. The ability to quickly connect with potential customers who visited our website but left without sharing the ### 5 Cons or Disadvantages of Opensend ##### 1. Lead Quality Users are concerned about the **lead quality** from OpenSend, feeling the service lacks sufficient email profiles for optimal results. [ See 3 mentions ](https://www.g2.com/products/opensend/reviews?filters%5Bsentiment_snippet%5D=1682129&qs=pros-and-cons#reviews) See Related User Reviews ![Maddie H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maddie H.") MH Maddie H. Small-Business (50 or fewer emp.) 3.0/5 "A great idea that could use customer support improvement" What do you dislike about Opensend? It seems like the support team was most interested in making sure I got onboarded. After getting signed up, I feel like the service has been slower an ![Bryce S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bryce S.") BS Bryce S. 4.0/5 "Seamless Setup, Exceptional Customer Service" What do you dislike about Opensend? I wish OpenSend had a larger database of users, as not everyone is currently included in it. While the platform already has a significant breadth, exp ##### 2. Expensive Users find the **pricing of Opensend to be a bit high** , though they acknowledge it offers good value. [ See 2 mentions ](https://www.g2.com/products/opensend/reviews?filters%5Bsentiment_snippet%5D=1681941&qs=pros-and-cons#reviews) See Related User Reviews ![Stephanie K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephanie K.") SK Stephanie K. 4.0/5 "Effective Remarketing with Easy Setup" What do you dislike about Opensend? I find the pricing of Opensend to be a little high. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Working great for lead gen" What do you dislike about Opensend? One area for improvement would be additional analytics. Additionally, while the platform is a worthwhile investment and has easily paid for itself, th ##### 3. Contact Issues Users express frustration with the **limited US visitor support** of Opensend, reducing its global accessibility. [ See 1 mentions ](https://www.g2.com/products/opensend/reviews?filters%5Bsentiment_snippet%5D=2077052&qs=pros-and-cons#reviews) See Related User Reviews ![Patrick M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Patrick M.") PM Patrick M. Mid-Market (51-1000 emp.) 5.0/5 "Easy Onboarding, More Subscribers, More Revenue" What do you dislike about Opensend? The only downside is that it is limited to US visitors. ##### 4. Contact Limitations Users feel that the **contact limitations** of Opensend restrict the number of phone numbers in leads. [ See 1 mentions ](https://www.g2.com/products/opensend/reviews?filters%5Bsentiment_snippet%5D=2052210&qs=pros-and-cons#reviews) See Related User Reviews IS isla s. Small-Business (50 or fewer emp.) 5.0/5 "Working with Opensend" What do you dislike about Opensend? The only downside is that I wish there were more phone numbers included in the leads. ##### 5. Dashboard Issues Users struggle with **dashboard clarity issues** , particularly regarding the understanding of ROAS metrics in Opensend. [ See 1 mentions ](https://www.g2.com/products/opensend/reviews?filters%5Bsentiment_snippet%5D=2456096&qs=pros-and-cons#reviews) See Related User Reviews ![shawn s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "shawn s.") SS shawn s. Small-Business (50 or fewer emp.) 3.5/5 "Simplifies Email Collection with Ease" What do you dislike about Opensend? I find it hard to fully understand ROAS with Opensend. I'd like to see non-inflated ROAS on the dashboard. ## Top-Rated Alternatives [ ![Retention.com](https://images.g2crowd.com/uploads/product/hd_favicon/176555e2d9a0d19ea11826db0935bfa0/retention-com-formerly-getemails.svg "Retention.com") Retention.com 4.5/5(123) ](https://www.g2.com/products/retention-com/reviews) [ ![Customers.ai](https://images.g2crowd.com/uploads/product/hd_favicon/d13e640c74221877c47e7e5b4b8e6e4d/customers-ai.svg "Customers.ai") Customers.ai 4.8/5(429) ](https://www.g2.com/products/customers-ai/reviews) [ ![RB2B](https://images.g2crowd.com/uploads/product/hd_favicon/2e0824145809710a46ad430338cbe7a8/rb2b.svg "RB2B") RB2B 4.5/5(284) ](https://www.g2.com/products/rb2b/reviews) [ View All Alternatives ](https://www.g2.com/products/opensend/competitors/alternatives) ![Steve M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steve M.") SM Steve M. Head of Growth Apparel & Fashion Mid-Market (51-1000 emp.) 8/5/2024 "A must have in your tech stack!" 5/5 What do you like best about Opensend? Very easy to install and go live, the team is great and are extremely helpful. Quality of subscribers is better than previous alternatives we've used. Review collected by and hosted on G2.com. What do you dislike about Opensend? Inability to change parameters of identification myseld, though I understand why they'd prefer to let the team do it. Review collected by and hosted on G2.com. What problems is Opensend solving and how is that benefiting you? We weren't getting that many signups and didn't have as much insight into the visitors that came to our website that didn't convert. Now we are able to market to more people throughout the funnel. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AS Amanda S. Mid-Market (51-1000 emp.) 5/16/2024 "High-quality leads" 5/5 What do you like best about Opensend? We switched from Retention.com to Opensend, as the majority of our spam complaints were coming from Retention.com. We've been really happy with the performance we've seen since switching to Opensend. We're tracking last click attribution with email, and have continously seen anon leads converting on our Opensend Welcome Flow. It was also a seamless process to onboard with them. A great team! Review collected by and hosted on G2.com. What do you dislike about Opensend? I don't have any downsides to Opensend! It's been a great experience with their platform and their team so far. Review collected by and hosted on G2.com. What problems is Opensend solving and how is that benefiting you? High spam rates within Klaviyo. We switched to Opensend so we could collect higher quality leads, who were more adpt to convert instead of marking as spam. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Andrew K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew K.") AK Andrew K. CEO Small-Business (50 or fewer emp.) 5/24/2024 "Easy set up, and watch the sales roll in" 5/5 What do you like best about Opensend? Opensend works perfectly with our Shopify and Klaviyo integrations, it genuinely brings in sales we would have otherwise lost. It was easy to set up. We tracked performance in an A|B test at 10x return on spend, which is probably the most efficient advertising channels we have. The team at Opensend is highly responsive and geniunely interested in engaging with their customers, they're also coming up with innovative solutions that build off of their core technology. Review collected by and hosted on G2.com. What do you dislike about Opensend? I wish A|B testing was built into the product to try different configurations and optimize settings. Review collected by and hosted on G2.com. What problems is Opensend solving and how is that benefiting you? Helped us get our brand in front of users who visited our site who we are not able to identify. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![David B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David B.") DB David B. Co-owner Small-Business (50 or fewer emp.) 7/31/2024 "Great way to get remarketing control away from social media empires" 4.5/5 What do you like best about Opensend? It's nice to be able to build the email list consistently. Customer service has been good and responsive as well, which is nice. Review collected by and hosted on G2.com. What do you dislike about Opensend? I haven't seen too much I don't like. The quality of the email gains is hard to judge, but that might be more of a problem of our email servicer. Review collected by and hosted on G2.com. What problems is Opensend solving and how is that benefiting you? Gaining new emails was getting harder and harder. Using Opensend we're able to get new users, and the usubscribe rate hasn't kicked up much. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KC Katie C. Client Account Manager Small-Business (50 or fewer emp.) 5/22/2024 "Invaluable Tool For Extra Revenue and Captured Emails" 5/5 What do you like best about Opensend? Opensend has proven to be exceptionally effective in generating additional revenue for our clients. Many of our clients are now earning up to $25,000 more per month after subscribing to the service. We are seeing ROI's reach as high as 18X. Amazing customer support as well. Review collected by and hosted on G2.com. What do you dislike about Opensend? No downsides to using Opensend as lond as you follow their best-practices to keep deliverability scores steady. Review collected by and hosted on G2.com. What problems is Opensend solving and how is that benefiting you? Opensend enables our clients to capture email addresses that would have otherwise been missed. These emails can then be utilized in targeted campaigns and retargeting ads to recover potential lost revenue. This service not only expands our email list but also generates additional revenue, among other benefits. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") EF Verified User in Food & Beverages Small-Business (50 or fewer emp.) 11/7/2024 "A valuable tool in our acquisition approach" 5/5 What do you like best about Opensend? Onboarding and integration was very smooth and easy. The Opensend team helped me understand how their platform worked and ensured I was successfully on-boarded and able to take full advantage of the trial. Review collected by and hosted on G2.com. What do you dislike about Opensend? Nothing specifically. Some analytics and features could be a bit more robust. Review collected by and hosted on G2.com. What problems is Opensend solving and how is that benefiting you? Expanding our audience to find and target the right prospective customers, and generate more revenue. Review collected by and hosted on G2.com. Show More 5/8/2025 Current UserValidated ReviewerSource: Organic ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") UF Verified User in Food & Beverages Mid-Market (51-1000 emp.) 4/14/2025 "Solid platform" 5/5 What do you like best about Opensend? High quality visitors identified, especially compared to other services Review collected by and hosted on G2.com. What do you dislike about Opensend? Nothing in particular yet, seems like a great tool Review collected by and hosted on G2.com. What problems is Opensend solving and how is that benefiting you? Identity resolution Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Furniture](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Furniture") UF Verified User in Furniture Small-Business (50 or fewer emp.) 8/1/2024 "Easy to setup and onboarding" 5/5 What do you like best about Opensend? Alix was great at onboarding us to Opensend. We are able to reach much more of our customers using Opensend great identity resolution. We look forward in continue to use Opensend to grow our business. Review collected by and hosted on G2.com. What do you dislike about Opensend? The downside is not having as much control over how we target in identity the customers. However, we trust Opensend in providing us with providing our most engaged users. Review collected by and hosted on G2.com. What problems is Opensend solving and how is that benefiting you? Opensend is helping us retarget customers that may not understand as much of our products and services. We offer very custom products that are made in the USA so reaching the customer to tell our story helps us engage and increase our sales. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kyle T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle T.") KT Kyle T. Account Director Small-Business (50 or fewer emp.) 11/5/2024 "Great service and support!" 4/5 What do you like best about Opensend? OpenSend's support team is top-notch. From pre-sale to onboarding, everyone made sure that we had a successful implementation. Review collected by and hosted on G2.com. What do you dislike about Opensend? It would be nice to be able to have more control over the definitions for emails passed into your email marketing platform. Review collected by and hosted on G2.com. What problems is Opensend solving and how is that benefiting you? Opensend helps identify anonymous website visitors and empowers us to market to them through flows and ongoing email campaigns. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Tyler H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tyler H.") TH Tyler H. Senior Enterprise Account Manager Mid-Market (51-1000 emp.) 9/10/2024 "Love Opensend!" 5/5 What do you like best about Opensend? Implementation is super easy, and the Opensend team is very friendly and helpful. We have seen amazing performance from this tool as well. This is very much worth your time! Review collected by and hosted on G2.com. What do you dislike about Opensend? Nothing! I have had no bad experiences with the Opensend team so far. Review collected by and hosted on G2.com. What problems is Opensend solving and how is that benefiting you? Opensend allows us to identify and convert every single engaged visitor on our site, which opens up the door for retargeting in email and paid media campaigns! Expanding our reach allows us to make more money at the end of the day. Review collected by and hosted on G2.com. 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