Brent A.
BA
Brent A.
E
Small-Business (50 or fewer emp.)
"Full featured, excellent support, premium price"
4.5/5
What do you like best about OpenReel?

The system itself is simple to use and full-featured. Even if your subject is not tech savvy, it's easy for them to participate. In addition, the support is top notch! Onboarding is thorough, and makes getting started easy. Review collected by and hosted on G2.com.

What do you dislike about OpenReel?

The ease of use and strong support comes with a premium price tag. If you have clients that are willing to pay, it's great. But there are other systems that have similar (not identical!) functionality at a much lower cost. Review collected by and hosted on G2.com.

Response from Logan Ferro of OpenReel
Edit edit

Hi Brent, thanks for your review! We're happy to hear OpenReel Capture enabled your team with a simple, easy-to-use platform and thorough onboarding. We strive to provide the best quality support and continually work to make Capture the best remote video solution possible. If you want to stay up to date on the latest product improvements and features, I'd encourage you to subscribe to our blog for monthly Product Updates.

See how OpenReel improved
TH
Taylor H.
Video Director/Editor
Small-Business (50 or fewer emp.)
"easy setup with client but it's missing some features"
3.5/5
What do you like best about OpenReel?

batch uploads and downloads, multi-camera recording, entering scripts before recording, easy functional interface Review collected by and hosted on G2.com.

What do you dislike about OpenReel?

lack of subject control when viewing the screen, teleprompter preview is always slightly off from client, calls coming in messing up recording Review collected by and hosted on G2.com.

Response from Logan Ferro of OpenReel
Edit edit

Hi Taylor, thanks for your feedback! We're glad to hear OpenReel Capture has been easy to use and set up. We are always working to improve our user's experience by listening to feature requests. For example, we released Adaptive Upload in February, which gives users the ability to upload files while you're recording them. This significantly cuts down on upload processing times. You can stay up to date on the latest improvements by subscribing to our monthly Product Updates!

See how OpenReel improved
XC
Xavier C.
Video Editor, Freelance
Enterprise (> 1000 emp.)
"OpenReel is a great workflow for professionals working remotely"
3.5/5
What do you like best about OpenReel?

I love that OpenReel allows you to control interviewees' set-ups and settings. Review collected by and hosted on G2.com.

What do you dislike about OpenReel?

The download process for OpenReel was somewhat more complicated than I would have liked. Also, the initial on-boarding process was a bit much. Review collected by and hosted on G2.com.

Response from Logan Ferro of OpenReel
Edit edit

Hi Xavier! Thank you for taking the time to write a review! We are so happy to hear you love the ability to control your interviewee's set-up and settings regarding lighting and sound. We're sorry to hear that you found the downloading process tedious. We've recently made the ability to bulk download recordings by selecting the check mark next to the folder icon from the Directors seat. If you'd like to stay up-to-date on the latest product updates, please subscribe to our Product Updates blog: https://www.openreel.com/category/technology/product-updates/

KD
keith d.
Digital Media Strategist
Small-Business (50 or fewer emp.)
"Filming in a pandemic has added a new tool to our offerings"
4/5
What do you like best about OpenReel?

I love how it has multi-cam feature where we can shoot our subjects from two angles with two devices. It's also packed with all video features we need to capture knowledge from our subjects. Review collected by and hosted on G2.com.

What do you dislike about OpenReel?

The pricing model. They charge for every minute recorded, rather than by good takes that we will end up uploading to the cloud. We often record many bad takes and are still charged for it even though we discard them before uploading. Review collected by and hosted on G2.com.

Response from Logan Ferro of OpenReel
Edit edit

Thanks for your feedback, Keith! We are thrilled that OpenReel Capture has enabled you to safely capture footage to continue moving projects forward. Your feedback is important so we can identify the areas for growth. We work hard to continually improve our offerings and work closely with our customers to provide the best remote video solution possible. Thanks again, for sharing!

Joseph S.
JS
Joseph S.
Multimedia Director
Enterprise (> 1000 emp.)
"A remote video capture tool like no other."
5/5
What do you like best about OpenReel?

OpenReel is the best way to capture high quality video remotely. We've been using OpenReel regularly for years and it has become our main way of capture content through the pandemic.

The intuitive and collaborative environment makes it easy for you to direct your subjects. The software combined with the recommended production items such as lavalier microphones and tripods provides results that are unachievable with any other platform. It gives us a competitive advantage and allows us to deliver high quality content to our clients.

Lastly, OpenReel's support team has been there for us from the initial training sessions to any questions that we've had along the way. They have been very responsive and helpful. Review collected by and hosted on G2.com.

What do you dislike about OpenReel?

There aren't many downsides and any that do exist are addressed with consistent updates and development. Review collected by and hosted on G2.com.

Response from Logan Ferro of OpenReel
Edit edit

Hi Joseph, Thanks for your review! We take pride in making sure our users feel supported with access to our hands-on support staff and we're so happy to hear you've had a positive experience when working with them. We work hard to continually improve our offings and have monthly Product Update articles to ensure you have the most up-to-date resources to get the most out of OpenReel Capture. I'd encourage you to check it out to make sure you learn of enhancements as soon as they're available!

See how OpenReel improved
Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Sir content creator"
5/5
What do you like best about OpenReel?

I use open reel to capture alumni content. I use open reelto tell people about the organization I work for . Tell stories that aren't alway heard. Review collected by and hosted on G2.com.

What do you dislike about OpenReel?

I feel like 2.0 has a few issues that having been figured out yet. Cause us issues where sometimes it recorded sometimes it didn't. . Review collected by and hosted on G2.com.

Response from Logan Ferro of OpenReel
Edit edit

Thank you for your review! We are thrilled to hear you've been using OpenReel to tell diverse stories. We're constantly working hard to improve the platform to be the best it can be. Please be sure to work with our hands-on customer support team so we can ensure you aren't losing any projects. Our team is always willing to sit in on a shoot and offer a safety net for when technical difficulties arise -- simply reach out to your Account Manager or chat with us on in the Help Center.

See how OpenReel improved
Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"OpenReel Capture"
5/5
What do you like best about OpenReel?

OpenReel has been very useful in capturing HD video, remotely, that cuts more smoothly with our HD footage than recorded video calls would. Review collected by and hosted on G2.com.

What do you dislike about OpenReel?

Initially, the lack of availability on non-Apple products was a downside, as well as the limited number of participants. However, both issues have been addressed, thankfully! There were some manual controls on version 1.0 that are no longer there on 2.0, but it's not the end of the world. Review collected by and hosted on G2.com.

Response from Logan Ferro of OpenReel
Edit edit

Thanks for your review! We are happy to hear you're capturing HD video easily and eliminating the workarounds from video calls. We are continually working to expand our offerings and provide a more inclusive experience for all users. Stay tuned to our latest updates by subscribing to our monthly Product Updates blog!

See how OpenReel improved
Perry C.
PC
Perry C.
D
Small-Business (50 or fewer emp.)
"Great Stories from Around the Globe"
5/5
What do you like best about OpenReel?

The ability to truly capture great-looking video remotely. Secondly, focus on the creative direction and content by not worrying about technology. Review collected by and hosted on G2.com.

What do you dislike about OpenReel?

We need a microphone for better sound quality and a tripod for more creative framing Review collected by and hosted on G2.com.

Response from Logan Ferro of OpenReel
Edit edit

Hi Perry, Thank you for leaving a review! We're glad OpenReel allows you to easily capture remote video around the world. We love to hear how our clients are using Capture to film their footage. We appreciate the feedback and are always working to improve the product to better fit your needs. If you want to stay up-to-date on the latest improvements to the product, check out our monthly Product Updates blog!

See how OpenReel improved
Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"A must-have now"
4.5/5
What do you like best about OpenReel?

Everything works. I have never once had an issue where I had to redo something due to technical errors. Review collected by and hosted on G2.com.

What do you dislike about OpenReel?

The default capture format appears to be webm, so you need to take an extra step to encode to MP4 before downloading off the platform. It would be nice to have it automatically do this, since most people are not going to be editing with a webm file. Review collected by and hosted on G2.com.

Response from Logan Ferro of OpenReel
Edit edit

Thanks for your feedback! We're glad OpenReel Capture fits your production needs and allows you to get the footage you need without being location locked. It's important to us to hear your feedback so we can continue improving the product to give you what you need to be successful. We are always working to improve our offerings to make OpenReel the best remote video solution possible. If you want to stay up-to-date on the latest product updates, check out our blog!

See how OpenReel improved
Mark F.
MF
Mark F.
Mac Systems Administrator
Mid-Market (51-1000 emp.)
"The best tool we've found for remote video."
5/5
What do you like best about OpenReel?

Love that we can capture the full native video at the source without the compression or degradation that conferencing apps apply.

And the simplicity of use for the subjects makes it a win. And the OpenReel support team was amazing - responsive and proactive. Review collected by and hosted on G2.com.

What do you dislike about OpenReel?

When we started with OpenReel we found that the functionality around inviting participants - both subjects and collaborators was lacking. Once an invite was sent, it could not be changed, but also it was not visible in a session. Recently both issues have been resolved. Review collected by and hosted on G2.com.

Response from Logan Ferro of OpenReel
Edit edit

Hi Mark, We appreciate you taking the time to leave a review! We work hard to continually improve our offerings and are glad we could address some of your pain points. We pride ourselves on working closely with our customers to provide the best remote video solution possible. We look forward to creating with you for years to come. Stay in the know with our Product Updates for feature enhancement announcements!

See how OpenReel improved