Long Version - I explored Zoom, Dialpad, Google Voice, Skype, and all the smaller competitors to OpenPhone even setting up a paid month with each to explore features and workflow.
A few of those competitors didn’t even offer SMS. None offered line delegation. And many of them were built for enterprise solutions... more money more problems.
OpenPhone’s pricing model stood out to me. No added fees. Easy to add an additional line. I could understand it, remember it, and I wasn’t scared to open the bill in my email... so you had me at hello there!
I knew Dialpad from the UberConference days, gave them a chance, and got hustled by a sales rep to sign up that day because “he was leaving”. It just felt off that I needed to be “sold” a second VOIP line where someone was getting commission to convince me I needed to buy a fancy desk phone instead of use the phone I have.
Dialpad’s desktop app for Mac constantly took over my mic and headset whenever I connected. It was just so poorly coded and frustrating. So I was paying more for a “native” app that didn’t do what it was supposed to.
I’ve been continuously impressed with OpenPhone’s response time, development pipeline, and brand as a whole. It just works, you’re pushing forward towards your vision. Review collected by and hosted on G2.com.