OpenPhone Reviews & Product Details

How easy it was to get set up. Once I enrolled, I received emails every few days to walk me through important steps to take to get set up on my business phone. The instructions were easy to follow, and what I loved is that there was a live webinar I could join on getting started and to also ask questions if need be. Another stand-out was how easily I could look up information using the website for any questions I had! All I had to do was type my question and there it was the answer with a clear cut response, and as well a video! I'm a huge visual learner so this was extremely helpful and made the process of learning how to best use this product seamless. In closing, the team as been incredible in answering my questions and providing updates to their products. They are passionate on what they do, and it shows. Review collected by and hosted on G2.com.

A feature I'm excited to see be released is transfer of calls for outbound calls. The transfer call feature was just released and I don't have a doubt it won't be long until the outbound calls will have this same transfer feature. By having this feature added to outbound calls I'll be able to enroll my customers easier as I'll be able to transfer them over to our account manager to initiate their service set-up. Review collected by and hosted on G2.com.

You can use it everywhere. Web, mobile, desktop. It's so quick and easy to get it up and running too!

Being able to restrict incoming calls to business hours removes the need for a second mobile phone or landline.

You don't have to always be 'ON'! Review collected by and hosted on G2.com.

Honestly, not much. Every time I find an issue with like "oh, it doesn't support sending photos," the developers at OpenPhone go and fix that issue. Review collected by and hosted on G2.com.

I LOVE how quick they respond to questions. The convenience of reaching out to support staff through text is a godsend. Quick solutions to my questions allow me more time to focus on other elements of the business. I cannot express how grateful I am to OpenPhone for providing a viable service that is easy to access through my existing phone. I can easily tell the difference between my personal calls and business calls. Multiple clients have expressed how much they appreciate the convenience of being able to reach out to me with questions, etc., which is made possible by OpenPhone's excellent service. Review collected by and hosted on G2.com.

Need to test this a bit more, but service has been spotty outside of Waterloo region (could also be something with my internet connection). There have been a few interruptions within the region as well, but this usually coincided with local internet outages and this has only happened twice in 5 months. Review collected by and hosted on G2.com.

OpenPhone provides multiple ways for teams to interact with inbound phone support. Answer via browser-based console, route calls to the OpenPhone mobile app, or connect to collaboration tools like Slack. I love the flexibility of the service across the board, especially compared to our former business phone line from our ISP.

The interface provides several lightweight options for agents to improve their handling of a call. They can label contact details for a caller and match them against customer records. They can leave notes about the details of a support case. They can also collaborate on calls when a different agent fields a follow-up call from an existing contact.

Setup can be as streamlined or as complex as you want it to be. Do you just want the ability to receive and answer calls? No problem. Looking for more robust connectivity between your inbound calls and other parts of your customer workflow? Try some of the advanced features and integrations. Review collected by and hosted on G2.com.

OpenPhone meets or exceeds all our business requirements. I haven't encountered a feature gap or a defect. Transitioning our existing phone lines was only complicated by the slow-moving processes at our former provider. OpenPhone did everything they could to help us along with that process. Review collected by and hosted on G2.com.

It's hard to nail down one specific thing. The customer support is fantastic (They've been helping me port my number from another software and have kept me updated every step of the way). They also hosted a live demo and Q&A session a couple of weeks ago and they actually answered every question we had. They plan to integrate software that I personally use, which will make OpenPhone my most important software once they finish those integrations. Review collected by and hosted on G2.com.

Some features and integrations are still missing. I will say, they are actively working to finish those integrations (They gave me a rough timeline). I personally believe it will be worth the wait.

The only other downside I can see is that it might not be the best for cold-calling sales teams. I haven't yet found something to mimic a "smile and dial" feature-set that some might be used to. With that said, it's a simple process otherwise. Review collected by and hosted on G2.com.

The interface is very clean and pretty easy to navigate. Also like the default dark theme. Best of all, it is web-based and since we I use Linux, running a Linux-specific app was not necessary. Another nice feature is only needs one interface for multiple lines... don't have to open separate web browsers for the separate phones. Review collected by and hosted on G2.com.

Only feature that is missing is cannot assign a separate number (landline) to ring. Either mobile phone or via the computer. You can forward to another line, but then that other line's voicemail picks up. Not a huge deal, but would be a nice feature to have. Review collected by and hosted on G2.com.

OpenPhone combines texts and voicemails from a person in a single conversation. It sounds simple, but it is so ingenious. I can easily review a combination of text messages and voicemails in a single view. OpenPhone does much, much more but this is my favorite feature. It is superior as a user experience to Apple's native visual voicemail and iMessage -- those require two apps and bouncing back and forth between them. Review collected by and hosted on G2.com.

I rarely lack a complaint to lodge, but in this case I have to say OpenPhone has no negatives for me. OpenPhone replaced Google Voice and Apple's native apps. I had used Google Voice for around 10 years, and it's really not nearly as good as the features offered by OpenPhone. I am a fan and a real customer. OpenPhone is also between a little less and much less expensive than many cloud PBX type services. It's a good price for an innovative service. Very happy. Review collected by and hosted on G2.com.

OpenPhone is really easy to use and is a smooth software overall. What's more, is the support and integrations just make this software too good not to use! Integrate, OpenPhone with https://www.pickleai.com/ just opens a lot more and gives great insight. Review collected by and hosted on G2.com.

Nothing, I've tried multiple features, etc., and was actually just using the free version, it's amazing. Review collected by and hosted on G2.com.

The quality of the product is great; the calls are clear and crisp, the desktop and mobile apps are fantastic and easy to use. Review collected by and hosted on G2.com.

It could have more integrations, but I'm hopeful they'll be coming in time (it's still new after all). Review collected by and hosted on G2.com.

Open Phone is a reliable, customizable, uncomplicated, intuitive phone service that works just like you might hope something as simple and crucial as phone service should work. Texting, calling, attaching documents, and keeping track. I don't need or want my phone service to be much more complicated than that! We use it every day all day in our service industry. It rings to our office and our cell phones simultaneously. Having experienced many other systems..... Open Phone is exactly what we needed.

Aesthetically, I like the look and feel of OpenPhone with special mention of the new IOS desktop app - which is fantastic! Love it all!

Using OpenPhone has increased productivity and lessened our already heavy responsibilities in the office as this thing JUST WORKS! Review collected by and hosted on G2.com.

Sometimes calls are dropped - or sound robot-like - rarely, but it does happen. But it happens at times with our regular carrier as well. Review collected by and hosted on G2.com.

Super easy to select a preferred phone number and get started. Interface is laid out well. Easy to navigate and find what you're looking for in most cases, and set up various forwards, voicemails, etc. Love the option to type in text and convert to speech! Response time and quality from customer service has been excellent too. Review collected by and hosted on G2.com.

Just like with any tool, there's a bit of learning but honestly, haven't found anything to dislike yet, especially compared to the competitors I've used. I haven't tried the mobile app yet but will start doing so in 2021. Review collected by and hosted on G2.com.

How easy it is to get a second number and control your employees by using this simple app, and the support team is always eager to help and listening to customers on how to improve. Review collected by and hosted on G2.com.

There are some options like conference call that aren't still available. Review collected by and hosted on G2.com.

Ease of use. The interface is really intuitive, clean and simple. It works seamlessly on my iPhone and has not failed to connect or have voicemails that mysteriously disappear as they did on other services I've used previously. It's great that you can message and send photos just as you would on any mobile device. A lot more flexibility than your traditional business line. You can set your business hours and customize away messages with a few clicks. Review collected by and hosted on G2.com.

No disadvantages that I can see thus far. If there were any wish-list items, it might be to have the option to set a different ring tone for Open Phone calls vs my regular mobile phone calls, but not a set-back at all. Review collected by and hosted on G2.com.

Long Version - I explored Zoom, Dialpad, Google Voice, Skype, and all the smaller competitors to OpenPhone even setting up a paid month with each to explore features and workflow.

A few of those competitors didn’t even offer SMS. None offered line delegation. And many of them were built for enterprise solutions... more money more problems.

OpenPhone’s pricing model stood out to me. No added fees. Easy to add an additional line. I could understand it, remember it, and I wasn’t scared to open the bill in my email... so you had me at hello there!

I knew Dialpad from the UberConference days, gave them a chance, and got hustled by a sales rep to sign up that day because “he was leaving”. It just felt off that I needed to be “sold” a second VOIP line where someone was getting commission to convince me I needed to buy a fancy desk phone instead of use the phone I have.

Dialpad’s desktop app for Mac constantly took over my mic and headset whenever I connected. It was just so poorly coded and frustrating. So I was paying more for a “native” app that didn’t do what it was supposed to.

I’ve been continuously impressed with OpenPhone’s response time, development pipeline, and brand as a whole. It just works, you’re pushing forward towards your vision. Review collected by and hosted on G2.com.

At first, lack of Desktop app was a small issue but I reached out, was added to the beta pool, and am happy to report their Desktop app for Mac has launched publicly. There's a few shortcuts to finesse versus the browser but overall it's been working great.

Porting was fairly seamless but does take time so be aware if you're bringing a number over.

Less important for me is the ability to add a hardware phone but currently lacks the ability. If you have an old smartphone, this problem is easily fixed. Review collected by and hosted on G2.com.

This is a softphone service that allows you to keep your phone number, travel abroad and receives call to your regular number while not paying high roaming fees Review collected by and hosted on G2.com.

It does not work with two factor authentication Review collected by and hosted on G2.com.

It has been totally reliable while also very flexible. It really gets out of your way, so it's always nice when you do go back into settings and realize there are new features you didn't realize you've grown a need for, like voice menus. Review collected by and hosted on G2.com.

Their URL. Unfortunately someone is squatting on their dot com and whoever that is gets a ton of typo'd hits from me. Review collected by and hosted on G2.com.

Amazing interface that makes setting up customer service easy and painless. Everything from porting my old number to setting up auto response texts for missed calls - 💯 Review collected by and hosted on G2.com.

Where do I find snippets?? Is that feature coming? Review collected by and hosted on G2.com.

Our favorite things about OpenPhone are we are able to see which tech responded to each customer, easily see phone calls that were made to each person, and this helps us manage our large customer base with ease. We love that we can add different numbers for different departments, but it's only one app and it's seamless to use. I'm impressed with how simple the app design is, but also don't feel like anything is missing. It's intuitive and even as we continue to grow, it will take us a while to grow out of their system! Review collected by and hosted on G2.com.

I think I'd prefer if when adding users, the admin had to approve if they try to sync their contacts. It's a really easy thing to do and since we don't need our personal contacts in the phone also, it's just a mess if I have to get other users to delete it all. Review collected by and hosted on G2.com.

I never understood how important it was to separate my personal phone number from my main number until I signed up for a second phone number. No longer have to hear phone calls when I'm at dinner with my family. I also enjoy setting separate voice mails for after hours and during hours when I just can't reach my phone vs after hours when I am done for the day. I didn't know that this could be automated, but it can. Great work :) Review collected by and hosted on G2.com.

So long as I have my own personal number on my phone I have 911 calling. This is not a replacement for a personal cell number. This is for the professional/ small-med business that needs a group number. Review collected by and hosted on G2.com.