I appreciate OpenEye for its ease of access, making everything clearly available and accessible from anywhere, which is crucial for stability. I really like how it's easily accessible for all users, regardless of their level of computer or software experience; it feels like anyone can use it. The playback features are used quite a bit, and the reports have been very valuable for managing all of our customer accounts and inventory. We strongly prefer using the OpenEye Windows servers over the Linux servers because troubleshooting and accessing them remotely is much easier. OpenEye integrates well with the AI image verification tool Ai-RGUS, which helps manage offline cameras. The initial setup of OpenEye was very easy to configure before installation. Review collected by and hosted on G2.com.

We strongly like using the OpenEye Windows servers over the OpenEye Linux servers, as troubleshooting issues and accessing the Windows servers remotely is quite a bit easier. Review collected by and hosted on G2.com.

OpenEye has a very intuitive VMS and web portal. Performance at a local level is good, but through the web relay, either through a web browser or mobile app, it's extremely slow. OpenEye technical support is best in class Review collected by and hosted on G2.com.

One of the two downsides are the AI analytics or atleast the inability to digest some AI analytics or the fact that sometimes it just stops working for now apperant reason. Second downside is web relay performance is slow. Review collected by and hosted on G2.com.

I find OpenEye to be reliable and extremely user-friendly, which greatly reduces the number of service calls and makes training much more intuitive. I appreciate its cloud-based accessibility, allowing users to securely access systems without needing software on their computers or using VPNs. The initial setup was very easy, aside from figuring out how to assign licenses, and we had no issues getting the system up and adding our cameras. Review collected by and hosted on G2.com.

We tend to run into issues with ONVIF cameras staying connected, specifically Hikvision and Allustra. Review collected by and hosted on G2.com.

Ease of the system setup and the tools for users. Review collected by and hosted on G2.com.

The web interface is alittle clunky. I dont have any issues with any of our sites on OpenEye. Review collected by and hosted on G2.com.

It works with my existing cameras, which gives me time to phase in additional areas as my budget allows. Review collected by and hosted on G2.com.

I am still working on the live view with large monitors. I might need to buy into the NVR hardware Review collected by and hosted on G2.com.

Ease of software use. I like that I can pull it up on my desktop at work and use it from mobile device at home if I need to. Being able to go back to specific dates and times to find a 'concern' is also a plus. Review collected by and hosted on G2.com.

I haven't found anything yet that is an 'openEye' issue. Our biggest concern is the wiring in our building doesn't allow us to see all of our cameras on one data base, if that makes sense. It's split between two servers, but again that is our issue not an OpenEye issue. Review collected by and hosted on G2.com.

Alerts that integrate with an Alarm.com alarm system.

Example: Alarm armed - turn on alerts.

Support from our reps is great. Review collected by and hosted on G2.com.

Load times are slow compared to another VMS we use called Obseron.

Hardware is expensive.

Sometimes hard to figure out what server is required.

Support is great though when we need help. Review collected by and hosted on G2.com.

The motion sensing mixed with the timeline searching allow me to look into events without having to scrub through hours of footage Review collected by and hosted on G2.com.

I do wish there were more global option toggles rather than everything being bound to a user group. It's not a huge deal, but it would save some time when deploying a feature bank-wide Review collected by and hosted on G2.com.

Interface is very user friendly when compared to competitors. Really, everything from new account creation to install to user friendliness is way above everyone else. Review collected by and hosted on G2.com.

Only issue I have come across is 3rd party integrations. OpenEye will release a software update that breaks the integration so we then have to wait for another software release that fixes it. Review collected by and hosted on G2.com.

It works with all the best of breed products and is very easy to use. The support team is amazing from sales to tech. Review collected by and hosted on G2.com.

I would say their camera line. We have had some issues with the cameras themselves, but the servers and VMS Platform is outstanding Review collected by and hosted on G2.com.