---
title: OpenEye Reviews
meta_title: 'OpenEye Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 42 reviews by the users' company size, role or industry to
  find out how OpenEye works for a business like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 42
  scale: '5'
date_modified: '2026-08-04'
parent_category:
  name: Vertical Industry
  url: https://www.g2.com/categories/vertical-industry
---

# OpenEye Reviews
**Vendor:** OpenEye  
**Category:** [Physical Security Software](https://www.g2.com/categories/physical-security)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 42
## About OpenEye
Headquartered in Liberty Lake, Washington, OpenEye, a subsidiary of Alarm.com, is a leading provider of intelligent cloud solutions for video security, business intelligence, and loss prevention. Combining powerful cloud-managed video with AI-based video analytics, OpenEye Web Services uncovers insights that enhance security and increase your bottom line. Our cloud-managed platform gets the video you need quickly, whether you’re receiving real-time alert notifications, searching for specific events, or monitoring areas for safety. See the next opportunity to secure and scale smart environments and enhance experiences for your customers, employees, and students with an intelligent and aware cloud video platform.



## OpenEye Pros & Cons
**What users like:**

- Users value the **fast and responsive AI tools** in OpenEye, enhancing their overall experience and satisfaction. (2 reviews)
- Users value the **excellent customer support** from OpenEye, highlighting their commitment to customer success and responsiveness. (2 reviews)
- Users highlight the **fast responsiveness and AI tools** of OpenEye, along with great customer support and easy integration. (2 reviews)
- Users appreciate the **easy remote access** of OpenEye, allowing quick checks and clear footage from anywhere. (2 reviews)
- Users value the **affordable pricing** of OpenEye, making it accessible without compromising on quality. (1 reviews)
- Users value the **advanced motion detection capabilities** of OpenEye, enhancing security through quick alerts and ethical AI practices. (1 reviews)
- Clarity (1 reviews)
- Cloud Technology (1 reviews)
- Users appreciate the **ease of use** of OpenEye, enabling seamless access and reliable surveillance anytime, anywhere. (1 reviews)
- Easy Integrations (1 reviews)

**What users dislike:**

- Users find OpenEye's offerings **expensive** , with limited storage options and cost-prohibitive packages affecting accessibility. (3 reviews)
- Users find the **complexity of initialization** challenging, often facing lengthy setup times and configuration difficulties. (2 reviews)
- Users find the **complexity of initialization** in OpenEye to be a challenging barrier to entry. (1 reviews)
- Users express concern over **dependency issues** with OpenEye, which complicate usage and can be frustrating. (1 reviews)
- Users find the **difficult setup** of OpenEye frustrating, as remote configuration can take a significant amount of time. (1 reviews)
- Lagging Performance (1 reviews)
- Limited Storage (1 reviews)
- Users experience **slow performance** with OpenEye's mobile app, causing frustration during quick checks on live video. (1 reviews)



- [View OpenEye pricing details and edition comparison](https://www.g2.com/products/openeye/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-08-06+17%3A35%3A45+-0500&secure%5Bsession_id%5D=3fc6f647-c262-47ac-b7b3-cd49b76979f6&secure%5Btoken%5D=779a2b194b49423b2e772264f34324bf1c1ede6735e7f4c27b323824f9fecbf5&format=llm_user)
## OpenEye Integrations
  - [HALO](https://www.g2.com/products/halo-range-solutions-halo/reviews)

## OpenEye Features
**Additional Functionality**
- Tagging
- Natural Language Processing
- Data Extraction
- Multi-Language
- Predictive Analytics
- Drag & Drop
- Speech Recognition
- Reporting/Analytics
- Data Storage Management
- Virtual Personal Assistant (VPA)
- AI Copilot
- Customer Segmentation
- Collaboration Tools
- Data Import/Export
- Generative AI
- For eCommerce
- Role-Based Permissions
- Customizable Branding
- Search/Filter
- Monitoring
- Document Management
- API
- Data Visualization
- Trend Analysis
- Machine Learning
- Access Controls/Permissions
- Alerts/Escalation
- Performance Metrics
- Real-Time Data
- Third-Party Integrations
- Mobile App
- Multiple Data Sources
- For Sales Teams/Organizations
- Sentiment Analysis
- Activity Dashboard
- Chatbot
- Workflow Automation

**Additional Functionality**
- Compliance Management
- Badge Management
- AI Copilot
- Event Logs
- Alarm Management
- Collaboration Tools
- Customizable Forms
- Employee Management
- Generative AI
- Historical Reporting
- Workflow Management
- Visitor Management
- Occupancy Management
- Audit Trail
- Reporting & Statistics
- Self Service Portal
- Security Management
- Task Scheduling
- Video Capture
- Real-Time Data
- Location Tracking
- Customizable Reports
- Alerts/Notifications
- Third-Party Integrations
- Investigation Management
- Data Import/Export
- User Profiles
- Activity Dashboard
- Risk Assessment
- Remote Access & Monitoring
- Single Sign On
- Attendance Tracking
- Registration Management
- Safety Incident Management
- Real-Time Monitoring
- API
- Event Management
- Audit Management
- Visitor Tracking
- Multi-Location
- Authentication
- Access Controls/Permissions

**Setup**
- Turnkey
- Compatibility
- Integrations
- Load Balancing

**Access**
- Storage
- Alerts
- Video Access
- Security
- Dashboard
- Analytics
- Collaboration

**Video Intelligence**
- AI-Based Search
- Object Detection
- Workflow

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