The layout makes it simple to pick and go. The colors allow you to easily find what you need look for. Review collected by and hosted on G2.com.
The "owner" has to much power compared to the "admins" Review collected by and hosted on G2.com.
The ability to create different columns and choose the tabs has been great. It has made scheduling and seeing what is scheduled much easier. It is very customizable and user friendly. Review collected by and hosted on G2.com.
The colors can be a bit too much and it would be nice if they weren't so jarring. It would also be helpful to be able to reschedule a canceled appointment instead having to create a new appointment. Review collected by and hosted on G2.com.
I like that Opendock is a great way of compiling all the dock information in one place so everyone can access it so there's less back and forth to get the right information. Review collected by and hosted on G2.com.
I like to search for particular PO #s and I'm only able to do that in list view of the schedule. I wish that could be done from the calendar view of the schedule. Review collected by and hosted on G2.com.
Opendock leaves alot of free time to work on other tasks rather than organizing a schedule for the business. Another great aspect is the customization of menus and the neat layout when using the schedule. Review collected by and hosted on G2.com.
Not a whole lot. Something that could be improved on is the list of vendors and couriers. Could be sorted under one area with contact info and titles. Otherwise it's a pretty great tool for my company. Review collected by and hosted on G2.com.
It's great to know when the product will be delivered, and it helps to plan out the week. This way I can figure out if product will last until new stuff comes in. Review collected by and hosted on G2.com.
Don't have any dislikes about the program. Getting all my trucking companies to commit to the program took a while. Some of them still haven't made much effort. Review collected by and hosted on G2.com.
The transition was seamless. There is more information available (required) than in our previous system. I think this helps us better prepare for the days activities. Review collected by and hosted on G2.com.
I would like vendors to be able to schedule an appointment and know it is not confirmed until we review their request. Review collected by and hosted on G2.com.
The format looks and works great. It is very easy to reference and schedule an appt. The color coding is bright and easy to understand. Review collected by and hosted on G2.com.
There should be options for smaller appointment windows. Sometimes it only take our staff 10 minutes to unload an inbound LTL, but Opendock only offers 60 or 90 minute appointment windows. If 15 minute appt windows were offered we could have 4 trucks scheduled at the same time which is more realistic. Review collected by and hosted on G2.com.
Hi Alisa - Thanks for the review and glad it has been easy to use and looks good.
Sounds like we have some work to do to make things more configurable for your team! Today, we offer a few "standard" appointment start times including 60 minute, 30/60 minute, 20 minute, and 15 minute increments. They are located in the "My Organization" settings page on the left menu and under the Settings > Appointment Start Times section. I included a screenshot link below if you click "See how Opendock improved."
We also know that sometimes our "out of the box" intervals don't work for everyone. In this same section, you have the ability to select "Enable Custom Appointment Start Times" and you can customize them down to the 5-minute interval.
Opendock is getting regularly updated with releases every 2-3 weeks and new great features. It sounds like we could improve at informing our customers along with easy instructions on how to take advantage of them.
See how Opendock improvedIt's easy to keep up with appointments, loads, hours spent to load/unload containers as they arrive. Review collected by and hosted on G2.com.
There should be an option to reach out directly to the carrier when loads are late. Just to get an ETA Review collected by and hosted on G2.com.
The whole platform streamlined our logistic service, now it is way more organized and we have complete traceability of everything we move in or out of our 4 WHs. Review collected by and hosted on G2.com.
Having carriers to log in or create profiles, some of them really dislike that. Besides that, we have found solutions within the platform to solve the few issues we have encountered. Review collected by and hosted on G2.com.
Ability to claim BOLs and have proper line of sight into deliveries for the day. It is beneficial to the warehousing and purchasing team to keep a puls of product moving in and out. Review collected by and hosted on G2.com.
The only gap we tend to find with opendock sits with the carriers. There is often-time pushback to get them to use any sort of scheduling. Partnerships on OpenDocks end with major carriers would help smooth this over. Review collected by and hosted on G2.com.