The ability to clone shipments saving time when you have mutliple deliveries coming from the same vendor. Review collected by and hosted on G2.com.
We are new to using the new version so have not come across anything yet we can advise on. Review collected by and hosted on G2.com.
LOVE the ease of use, Great ways to individualize and personalize. Love the new colors. Easier to see. Their are different views you can choose from and the reports are just a click away. No filtering to get what you want. Review collected by and hosted on G2.com.
My only wish is that you could make the carrier a favorite from the appointment page information. The carrier contact page is very extensive which is great but its hard to find who you need sometimes at a glance if you are in a hurry Review collected by and hosted on G2.com.
Thank you for the amazing review, Melinda!
You can now favorite your carrier contact directly from the appointment. This was a great idea to add the "Favorite" button on the Appointment Details modal.
We sincerely appreciate your feedback!
See how Opendock improvedOpendock gives a great and easy to navigate overview of all planned deliveries of the week Review collected by and hosted on G2.com.
Nothing! I really like opendock and would not change a thing! Review collected by and hosted on G2.com.
The TV mode is the only thing I like about the new version upgrade. Review collected by and hosted on G2.com.
The legacy version of opendock was a better fit for my needs. The legacy opendock i had 24hr phone support. I tried using the added little help tab, and I couldn't resolve my question. Finally, I got a phone number to call after trying several times. Someone answered and was able to help me with my problem halfway, still having issuse.
The old version had an app that I was able to put on my cell phone; when I asked about it, they said I would have to log on using the internet (which makes it too hard to view, so that doesn't work for me)
Now my bill is going up, and I feel like the service I'm receiving now isn't what I initially signed up for. Review collected by and hosted on G2.com.
We're glad the legacy version was a great fit for you, and appreciate your feedback on the Nova version. Sounds like we have some opportunity to do some things better and would love to work with you on those.
To address a few of the items you mentioned specifically:
- TV mode is a fan favorite, glad you like it.
- We currently offer 24-hour support for critical issues (unable to login or schedule appointments)
- We are working to make our application more mobile-friendly so users do not need to download an app. We provide a strong tablet experience today, but know that's not the right fit for everyone, and are working to provide an equally great mobile experience.
I've connected with our success and support team, who will be reaching out to schedule a call with you to see how we can solve your halfway-resolved problem all the way.
I really like opendock because of its easiness to use. Everything that you need is right in the system and very easy to access. Everything I need for shipping and recieving has always been there when I needed it. We are new to opendock at my company and everyone is so far loving the experience. Review collected by and hosted on G2.com.
We are new to using opendock at my company. I personally have not found anything that I do not like as of right now with the little bit of experience I have with it. Review collected by and hosted on G2.com.
The most helpful thing about opendock, is everything it has to offer. I love the visibility we have with our appointments. I love that we can hold our employees accountable. I love the openness and willingness they have to listen to their customers and implement the great ideas that we come up with. I'm very grateful that we crossed paths, as they have been a life saver for Global freight Solutions. Review collected by and hosted on G2.com.
At the moment, there isn't anything that I can say i dislike. At the beginning, there were some features that were in the regular opendock, that did not make it to the Nova version, that got me upset. But other great features made up for it. Review collected by and hosted on G2.com.
shippers can book appointments themselves without call or emailing
all BOL and shipping information can be attached
any damage can be photographed and uploaded to the booking appointment at the time of delivery for insurance purposes
Customer service has been great by the team
easy switch from our old systems Review collected by and hosted on G2.com.
When entering a new route it must manually be updated on each individual account. Review collected by and hosted on G2.com.
User friendly, easy to understand, timely updates Review collected by and hosted on G2.com.
I would like cancelled appointments to drop off the calendar completely Review collected by and hosted on G2.com.
The structure is really good and it's working really smooth. Review collected by and hosted on G2.com.
There is nothing like bad about opendock. Review collected by and hosted on G2.com.
Having multiple methods by which to sort and schedule upcoming appointments Review collected by and hosted on G2.com.
Random service outages at unexpected times Review collected by and hosted on G2.com.