--- title: OpenCRM Reviews meta_title: 'OpenCRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 53 reviews by the users' company size, role or industry to find out how OpenCRM works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 53 scale: '5' date_modified: '2026-08-07' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # OpenCRM Reviews **Vendor:** OpenCRM **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.3/5.0 **Total Reviews:** 53 ## About OpenCRM Our fully featured and easily customisable, Cloud CRM solution will help you grow your business without having to pay astronomical prices. OpenCRM does everything that our rivals do, for a fraction of the cost: manage your sales, customers, contacts, finances, events, projects and tickets, wherever you are, whenever you want. Plus, you can access all of our features no matter what price band you are in. No hidden fees; no surprise paywalls for the stuff you thought was included. ## OpenCRM Pros & Cons **What users like:** - Users love the **ease of use** of OpenCRM, appreciating its intuitive interface and seamless lead management features. (3 reviews) - Users find the **easy setup** of OpenCRM highly beneficial, facilitating quick and efficient database management from the start. (2 reviews) - Users value the **thorough lead analysis** provided by OpenCRM, enhancing communication and follow-up efficiency. (2 reviews) - Users value the **affordability** of OpenCRM, benefiting from an all-in-one solution that reduces multiple subscription costs. (1 reviews) - Users value the **excellent customer support** from OpenCRM, ensuring smooth setup and timely follow-ups on leads. (1 reviews) - Users love the **easy customization** of OpenCRM, seamlessly adapting it to fit their unique workflows and needs. (1 reviews) - Users love the **easy tracking** feature of OpenCRM, streamlining customer interactions and enhancing organization effortlessly. (1 reviews) - Feature Richness (1 reviews) - Users love the **flexibility and customization** of OpenCRM, making it easy to streamline workflows and enhance organization. (1 reviews) - Integration (1 reviews) **What users dislike:** - Users find OpenCRM **not user-friendly** due to confusing navigation and outdated interface, alongside software bugs and hangs. (2 reviews) - Users experience **software bugs** and occasional hangs, which hinder the overall usability and interface clarity of OpenCRM. (1 reviews) - Users find the **learning curve** for advanced customizations in OpenCRM can complicate initial setup and efficiency. (1 reviews) - Users find that the **time-consuming setup** of OpenCRM can hinder efficiency in accessing its features. (1 reviews) ## OpenCRM Reviews ### 1. Effective CRM with Minor Glitches **Rating:** 5.0/5.0 stars **Reviewed by:** KrishnaRaj A. | Educational Advisor **Reviewed Date:** February 12, 2026 **What do you like best about OpenCRM?** I like how OpenCRM gives proper analysis of a particular lead, showing where it started, what the communication has been, and where the lead is now. It also reminds me when to communicate with leads again. The follow-ups and everything are given on time. It's easy to manage our database with OpenCRM, and the initial setup was a piece of cake thanks to the help from the OpenCRM team in installing and configuring all the settings. **What do you dislike about OpenCRM?** Sometimes the software hangs and there are software bugs. The user interface can be a little confusing when navigating extra options. **What problems is OpenCRM solving and how is that benefiting you?** I use OpenCRM for managing our database, communicating with students, and following up on leads, which helps us close sales. It provides proper analysis of leads, showing communication history and when to follow up, all in a timely manner. ### 2. A Centralized Powerhouse for CRM Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Emily Carter . | IT Specialist **Reviewed Date:** January 27, 2026 **What do you like best about OpenCRM?** I like that OpenCRM is an all-in-one solution with project management, invoicing, and email marketing capabilities. It centralizes data so anyone with permission can see the entire history of a client, including every email sent, every product bought, and every support ticket raised. This helps solve the data silo problems. It also leads to cost savings by eliminating the need to pay for multiple separate subscriptions for project management. The initial setup was perfect. **What do you dislike about OpenCRM?** The user interface feels a bit dated compared to modern software. **What problems is OpenCRM solving and how is that benefiting you?** I use OpenCRM for contact and lead management, solving data silo issues by centralizing client history. It's an all-in-one solution, saving costs by avoiding multiple subscriptions for project management, invoicing, and email marketing. ### 3. Flexible and Customizable, but Interface Needs Refinement **Rating:** 3.5/5.0 stars **Reviewed by:** Aristeidis N. | Infra Transormation Assosiate, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about OpenCRM?** What I like best about OpenCRM is how flexible and customizable it is. It brings sales, support, and project management together in one place, making it easy to track customer interactions and keep everything organized. The interface is intuitive, and the system adapts well to different workflows.” If you want it more concise, more enthusiastic, or more technical, just tell me! **What do you dislike about OpenCRM?** One thing I dislike about OpenCRM is that some areas of the interface can feel a bit dated or cluttered, which makes certain tasks take longer than they should. There’s also a learning curve when setting up more advanced customizations. However, once everything is configured, it works well.” If you’d like it softer, more critical, or more concise, I can adjust it! **What problems is OpenCRM solving and how is that benefiting you?** OpenCRM helps solve the problem of scattered customer information by bringing sales, support, projects, and communication into one unified system. This centralization makes it much easier to track interactions, manage pipelines, and stay organized. As a result, I save time, reduce manual work, and have better visibility into customer relationships and team activity.” If you want it more concise, more technical, or more personalized, I can adjust it! ## OpenCRM Discussions - [Graph Analysis](https://www.g2.com/discussions/14571-graph-analysis) - 1 comment, 1 upvote - [How can I uninstall this software?](https://www.g2.com/discussions/14499-how-can-i-uninstall-this-software) - 1 comment, 1 upvote - [What is OpenCRM used for?](https://www.g2.com/discussions/what-is-opencrm-used-for) - 1 comment - [View OpenCRM pricing details and edition comparison](https://www.g2.com/products/opencrm/reviews?filters%5Bsentiment_snippet%5D=2361633&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+18%3A24%3A07+-0500&secure%5Bsession_id%5D=f1a17b7f-993c-42f1-b98f-868a63302518&secure%5Btoken%5D=ce14af7ac138994e73239ad53b2448bc31a6b8f3d37aaf6b1af34dcf367e6b96&format=llm_user) ## OpenCRM Integrations - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) ## OpenCRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top OpenCRM Alternatives - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,304 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,690 reviews) - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) - 3.8/5.0 (718 reviews)