--- title: Open Practice Reviews meta_title: 'Open Practice Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Open Practice works for a business like yours. aggregate_rating: rating_value: 2.8 review_count: 2 scale: '5' date_modified: '2026-07-17' parent_category: name: Legal url: https://www.g2.com/categories/legal --- # Open Practice Reviews **Vendor:** Dye & Durham (UK) Limited **Category:** [Legal Case Management Software](https://www.g2.com/categories/legal-case-management) **Average Rating:** 2.8/5.0 **Total Reviews:** 2 ## About Open Practice Streamlines, automates office processes, and reduces external expenses. ## Open Practice Pros & Cons **What users like:** - Users value the **quick response times** from Open Practice's help desk, enhancing their support experience significantly. (1 reviews) - Users value the **reasonable reporting options** in Open Practice, allowing easy export to Excel and PDF formats. (1 reviews) **What users dislike:** - Users face **functionality issues** with BAS reports needing detailed reviews and lack support from a help desk. (1 reviews) - Users experience **usability issues** with Open Practice due to complicated BAS reports and lack of help desk support. (1 reviews) ## Open Practice Reviews ### 1. Ideal PMS for a small firm **Rating:** 2.5/5.0 stars **Reviewed by:** Kai K. | Freelacing/Consultant, Legal Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Open Practice?** Reasonable reporting options with exportable reports to Excel and PDF. Good response times from their help desk (via email). **What do you dislike about Open Practice?** The BAS reports required detailed review to ensure the calculations were correct. No option to speak to help desk. **What problems is Open Practice solving and how is that benefiting you?** Managing client and matters Providing financial information ### 2. Good for medical billing **Rating:** 3.0/5.0 stars **Reviewed by:** Honeymon L. | Workflow Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Open Practice?** Claims can be managed almost in real time. **What do you dislike about Open Practice?** Support is not as best as expected. Staff are ok **What problems is Open Practice solving and how is that benefiting you?** Claim issues reduced. Scheduling also better now - [View Open Practice pricing details and edition comparison](https://www.g2.com/products/open-practice/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+15%3A05%3A52+-0500&secure%5Bsession_id%5D=dd2c1f7e-a8f9-42f5-9677-56b540b0a1bc&secure%5Btoken%5D=8c487f01c7792f87cef453438206b941cf6aff9007d48fda36b2755a50d84fd3&format=llm_user) ## Open Practice Features **Platform Basics** - Reporting - Activity Dashboard - Cloud - Mobility - Historical Reporting **Platform Basics** - Reporting - Activity Dashboard - Cloud - Mobility - Contact Management - Forms Management - Records Management - Task Management - Conflict Management - Workflow Management - Compliance Management - Communication Management - Email Management - Contract/License Management - Billing Rate Management - Calendar Management - Legal Case Management **Content Management** - Document Management - Calendar Integration - Workflow - Accounting Integration - Financial Management - Invoice Management - Portfolio Management - Contract/License Management - Patent/Trademark Management - Client Management - Case Management - Email Management - Workflow Management - Calendar Management - Task Management - Deadline Management - Docket Management - Compliance Management - Conflict Management - Communication Management - Docket Management **Content Management** - Document Management - Calendar Integration - Workflow - Deadline Management - Appointment Management **Time & Billing** - Time Tracking - Payments - Billing - Activity Tracking - Expense Tracking - Billable Items Tracking - Email Tracking - Task Progress Tracking **Agentic AI - Legal Case Management** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System - Third-Party Integrations **Additional Functionality** - Billing & Invoicing - Document Automation - Customizable Reports - Electronic Signature - Generative AI - Accounting - Alerts/Notifications - Document Templates - Trust Accounting - Client Portal - Reporting & Statistics - Data Import/Export - Access Controls/Permissions - SSL Security - For Legal Professionals - AI Copilot - Case Notes - Full Text Search - Automatic Backup - Customizable Forms - Activity Tracking - Electronic Payments - Predictive Analytics - Contact Database - Customizable Fields - Customer Database - Reminders - Document Storage - Court Records Search - API - Data Visualization - Two-Factor Authentication - Interaction Tracking - Version Control - Credit Card Processing - Status Tracking - Customizable Templates - Expense Tracking - Billable Items Tracking - Time & Expense Tracking - Online Payments - 2-Way Messaging - Billable & Non-Billable Hours - Mobile App **Agentic AI - Legal Practice Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Billing & Invoicing - Document Automation - Customizable Reports - Electronic Signature - Generative AI - Accounting - Alerts/Notifications - Document Templates - Trust Accounting - Client Portal - Reporting & Statistics - Data Import/Export - Access Controls/Permissions - SSL Security - For Legal Professionals - AI Copilot - Case Notes - Full Text Search - Reminders - API - Customizable Templates - AI Summarization - Document Generation - Case Law Research - AI Redlining - CRM - Customizable Fields - Collaboration Tools - Secure Data Storage - Search/Filter - Mobile Access - Backup and Recovery - Payment Processing - Customizable Forms ## Top Open Practice Alternatives - [Clio Manage](https://www.g2.com/products/clio-clio-manage/reviews) - 4.6/5.0 (991 reviews) - [Smokeball](https://www.g2.com/products/smokeball/reviews) - 4.7/5.0 (380 reviews) - [8am MyCase](https://www.g2.com/products/8am-mycase/reviews) - 4.4/5.0 (384 reviews)