Verified User in Medical Practice
UM
Verified User in Medical Practice
Small-Business (50 or fewer emp.)
"I would rather use Eagle Soft"
1.5/5
What do you like best about Open Dental?

Seeing many providers on 1 screen, which is 15 chairs. Other than that, nothing, I hate it every day. Review collected by and hosted on G2.com.

What do you dislike about Open Dental?

The clinical chart is too small. Patients name on the clinical chart is too small. All print is one color. Was not provided with a trainer or formal training plan upon conversion. Too many clicks required with mouse to enter simple data resulting in inefficient use of time Review collected by and hosted on G2.com.

Response from Erica Euen of Open Dental Software
Edit edit

We are sorry to hear that you have had a negative experience with the program so far. Please know that users on support can call us anytime they experience issues. Our knowledgeable and friendly technicians are here to assist you with any technical issues that may arise.

As far as aspects of the program looking too small, you might try adjusting your resolution settings and/or making sure your monitor meets the suggested specifications. See "Monitor" on the following page for the suggested resolution settings and monitor size: http://opendental.com/manual/computerrequirements.html

Users on support have access to affordable, customized, online training as well as on-site training from experienced Open Dental Trainers. It is the responsibility of the practice to schedule an adequate amount of training for their team. Call us anytime to schedule! There is also a complete online user manual and over 90 free training webinars. See the following blog posts for more detailed information about all of the available learning resources: https://opendental.blog/2017/09/27/open-dental-learning-resources/, https://opendental.blog/2017/11/01/open-dental-support-resources/, https://opendental.blog/2017/10/25/open-dental-online-resources/

We hope this information is helpful to you! We reckon that as you get more familiarized with the program and all of the available resources, your experience will greatly improve.

Cheers!

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Open Dental is Great"
4/5
What do you like best about Open Dental?

Open Dental is easier to learn than most dental EMR systems. the software is simple, and has excellent charting tools. Its far cheaper than other tools. Review collected by and hosted on G2.com.

What do you dislike about Open Dental?

Advanced features are difficult sometimes to discover. Intra and Extraoral imaging is somewhat lacking. Review collected by and hosted on G2.com.

Verified User in Medical Practice
UM
Verified User in Medical Practice
Small-Business (50 or fewer emp.)
"Easy to Use, good pricing "
4/5
What do you like best about Open Dental?

Very easy to use

Price is much better than equivalent dental practice software from supply companies Review collected by and hosted on G2.com.

What do you dislike about Open Dental?

customization - great feature to have but can be overwhelming Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
"Best Dental Software I've used"
5/5
What do you like best about Open Dental?

Ease of use, I have enjoyed the customization of this tool. The tech support has been better then I have experienced. My favorite aspect is that open dental is open source which makes it very flexible and robust in it's capacity. Review collected by and hosted on G2.com.

What do you dislike about Open Dental?

The accounts were sometimes confusing to read, BUT the customer service was amazing to help us figure it all out! Review collected by and hosted on G2.com.

Verified User in Music
UM
Verified User in Music
Small-Business (50 or fewer emp.)
"Open dental "
3/5
What do you like best about Open Dental?

I like the fluidity of the software. I've used Eaglesoft in the past and open dental has a much easier learning curve. Although, I wish the more advance features of the software were more transparent to the intermediate user. I like the charting system and the program overall is very easy to use. Review collected by and hosted on G2.com.

What do you dislike about Open Dental?

It happens from time to time that xrays get taken in the wrong patients file. I dislike that it is not easier to transfer xrays from one patients file to another. Eaglesoft has this feature. Even the copy and paste function only works if each individual xray image is reopened. It is very tedius. Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Verified User in Higher Education
Small-Business (50 or fewer emp.)
"Great product!"
5/5
What do you like best about Open Dental?

Simplicity - the treatment plan module collects all required treatments. Review collected by and hosted on G2.com.

What do you dislike about Open Dental?

The family module could have a more modern look. Review collected by and hosted on G2.com.