I like that if you are just seeing the software for the first time it’s easy to navigate. Review collected by and hosted on G2.com.

The software isn’t intergraded with NEA to send claims. There isn’t a way to mesh all office information to one data base (if patient went from one office to the other). Can’t see xrays through the software have to use something else. Review collected by and hosted on G2.com.

Simple, easy to use interface. Easy to schedule new patients and look up procedures by description or abbreviation or code. Review collected by and hosted on G2.com.

No option to print a daily report for each day with itemized transaction amounts and patients who cancelled that need to be reminded to schedule Review collected by and hosted on G2.com.

This software is easy to use and user friendly, so new hires can be trained on it quickly. It makes scheduling patients and recording all documentation and communication with patients a breeze. All patient info is in one place. It is very simple to switch between our general dentistry schedule and our ortho schedule. Review collected by and hosted on G2.com.

The program occasionally lags, which can be frustrating when you're on the phone with a patient trying to let them know your appointment availabilities. Review collected by and hosted on G2.com.

Love the easy to use set up. Easy to add new patient, scheduling, text msg system, and payment methods are great tools. Review collected by and hosted on G2.com.

When it comes to running reports the actual “running report” is fairly easy. When it comes to exporting for example A/R reports you almost have to print them out because if you attempt to export in EXCL format is always transfers over as a compromised file and because a huge mess. Also when running insurance reports does the same thing, not only that you have to run the report day by day it does not give you a date range. Review collected by and hosted on G2.com.

Ease of learning and logical location of data Review collected by and hosted on G2.com.

Connecting length of treatment necessary to providers Review collected by and hosted on G2.com.

Open Dental is seemless when it comes to instantaneous appointment or account updates across a large network. We have never had issues with appointments dissapearing or getting double booked. There are many options for how you set up an appointment and how it looks. Review collected by and hosted on G2.com.

Their user interface could improve. Their reports are lacking and even writing your own is flawed as it is hard to integrate only the valuables that you need. Reports will often pull info in a way that isn't helpful or miss the point. The accounting set up is a mess for a large clinic. We see 20000 patients and need accurate reports and easier accounting. (For instance being able to search for a check number on the batch insurance page would be nice.) All of that being said, there are some functions (like staff scheduling) that we don't use and probably could but we don't know how well they work or not. Review collected by and hosted on G2.com.

User friendly, easy to train employees on, easy to customize to meet the practice's needs. Review collected by and hosted on G2.com.

There are sometimes things that I wish I could customize more, but typically I can find a workaround or submit a request for a future update to include my wishes. Review collected by and hosted on G2.com.

When I was using this product, I liked how anyone could update the patient’s chart from any computer with the Software and it was available right away. Also liked that it stated where patient was at all times. I would update the status from the moment the patient walked in, to the exam room and when they left the office. I was also responsible for updating any procedures the patient had done and when they would come back for checkups or follow ups, the doctor could see what was already done and any notes from the previous visit(s). Review collected by and hosted on G2.com.

I did not like all the separent codes for billing. They had to be very specific or else the patient’s insurance would not be charged correctly. Sometimes find the procedure that was done was difficult to find because the code for it was could completely different. Review collected by and hosted on G2.com.

The layout of open Dental is very user friendly and make navigating quick. Review collected by and hosted on G2.com.

sometimes it freezes and hopefully in the near future it will be able to auto download new patient paperwork Review collected by and hosted on G2.com.

Open Dental is super easy to install, and setting up integrations is automatic for the most part, with a few exceptions. The tech team there is extremely smart, and not a lot of hold time either. This software is cheaper than most of the others, and it's quality is higher. It's a no brainer. The best part, is it has a single sign-on feature for those on a Windows Domain, which makes logging in super easy. Review collected by and hosted on G2.com.

If I had to choose something to dislike, it would be that the UI could look a little bit "slicker". A very minor detail. Review collected by and hosted on G2.com.