AP
Amber P.
Enterprise (> 1000 emp.)
"Opal streamlines everything"
5/5
What do you like best about Opal?

I love seeing the different calendar views and see what campaigns are going out weekly/monthly. I also like attaching my moments to certain stamps that reflect my campaigns. Review collected by and hosted on G2.com.

What do you dislike about Opal?

I don't have any issues with Opal. The platform is user friendly and caters to my needs. Review collected by and hosted on G2.com.

SL
Steven L.
Enterprise (> 1000 emp.)
"Robust but complex tool"
3/5
What do you like best about Opal?

Opal is a fantastic platfom for mulitple teams to connect and share materials. Review collected by and hosted on G2.com.

What do you dislike about Opal?

Opal always feels complex and makes me not want to use it. It feels like it takes multiple click/redundant ways to share content/feedback. It feels like it is made for an employee who has abundant time to spend in the tool. Unfortunately, many do not have the time. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Enterprise (> 1000 emp.)
"Fantastic Content Management for Marketing"
4.5/5
What do you like best about Opal?

I like the ease of function to manage and prioritize content. Unlike other file management tools, Opal offers the opportunity to organize and manage your content so that you can keep track of everything and implement by priority of your choosing. Review collected by and hosted on G2.com.

What do you dislike about Opal?

My biggest issue with Opal is that the user interface can initially be a little overwhelming. On some screens, options are not as intuitive and I can easily spend a few minutes searching for my destination Review collected by and hosted on G2.com.

Response from Katie Pocklington of Opal

Managing a huge amount of content slated for publication is a common challenge. Helping marketers handle their content is one of the ways that Opal shines. It’s awesome that this has been your experience as well. Thank you for using Opal in your content program and for leaving us a review!

Katie Pocklington

Director of Account Management

Verified User in Manufacturing
GM
Verified User in Manufacturing
Enterprise (> 1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Campaign Collaboration"
1.5/5
What do you like best about Opal?

Visualization of campaign across channels. Review collected by and hosted on G2.com.

What do you dislike about Opal?

Another tool on top of all of the others we use - more integrations to streamline. Review collected by and hosted on G2.com.

Response from Katie Pocklington of Opal

Visualizing your marketing campaigns across channels is one of the most crucial reasons teams use Opal. However, I’m sorry to hear that your org is struggling with getting everyone on board. Please consider contacting your CSM to assist with additional support to bring the value of Opal to your teams.

Katie Pocklington

VP of Enterprise

Verified User in Libraries
UL
Verified User in Libraries
Mid-Market (51-1000 emp.)
"Opal excellent for content and marketing calendars"
5/5
What do you like best about Opal?

I love the visual element and flexibility of using Opal for a variety of different content and marketing calendars. It's easy to visualize, can be linked to other stories with related information and is customizable to meet our specific needs. We love being able to capture all of our content in one place where it's easy to access, update and organize as needed. Review collected by and hosted on G2.com.

What do you dislike about Opal?

There are a few features that are not as flexible or automatic as we'd like. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Great project management for Product Launches and Campaigns"
4.5/5
What do you like best about Opal?

I thought it was pretty easy to use and implement across our marketing organization. The customer support wasn't too helpful but they were able to get some of the features that we needed. We used Opal daily in our meetings to run instead of meeting notes. Integration with our existing processes could use some more work Review collected by and hosted on G2.com.

What do you dislike about Opal?

I found initially, the sorting was not easy to use. The interface seems a bit outdated but I was able to still get the job done. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Clear boards with easy navigation"
5/5
What do you like best about Opal?

We use it to prepare and schedule global organic social posts. I love the fact that we can make a board per country and it's easily accessed. Also, there's only a few steps to make content live. communication and alerts are also very helpful when wanting to get content approved. For large global teams, it's great! Review collected by and hosted on G2.com.

What do you dislike about Opal?

I'd like to test more options in Boards before submitting them for review. More like a grou work in progress. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
"Creative Campaign Trafficking"
4/5
What do you like best about Opal?

- easy to use, intuitive interface

- uploading assets is quick and easy

- moments are great way to test and preview content Review collected by and hosted on G2.com.

What do you dislike about Opal?

I haven't figured how to add unscheduled moments to presentations, but that would be a great feature. Sometimes we use presentations as a way to group or batch campaign assets for review when multiple campaigns are running at a time. Review collected by and hosted on G2.com.

Verified User in Public Relations and Communications
UP
Verified User in Public Relations and Communications
Enterprise (> 1000 emp.)
"Overall, a great tool for enterprise communications organization."
4.5/5
What do you like best about Opal?

Overall, it's a complex tool that is hard to get used to. Once you get used to it, I think there are a lot of benefits. I especially like the ability to track a large amount of events in one place. Review collected by and hosted on G2.com.

What do you dislike about Opal?

It takes a bit of time to get used to the UX on the Opal platform, however, once you learn the little nuances it becomes fairly intuitive. Review collected by and hosted on G2.com.

KM
Kari M.
Enterprise (> 1000 emp.)
"Great for small teams"
4/5
What do you like best about Opal?

The various ways to project manage and campaign plan are awesome Review collected by and hosted on G2.com.

What do you dislike about Opal?

The licenses and seats required even for just content reviewers Review collected by and hosted on G2.com.