The clear and simple pricing per line. I really appreciate that there are not additional charges for basic features such as eFax, conference lines, video conferencing, etc.

Support has been great. I had to call a few time when setting up the account, and the people I talked to were always very easy to converse with, understood what I was asking, and helped answer my question immediately. I also appreciate that the support phone number is always readily available throughout the site.

I really appreciate the regular, live, video conferences to go over features and allow us to ask questions.

The Web UI is incredibly easy to use for both the administrator and the users. It's obvious how to get messages and how to send and receive calls.

The Android and iOS app are very straightforward. We ended up only getting two physical phones, and the remaining lines are al virtual using the cell phones. Everyone has appreciated being able to make calls with the main office number showing as the outgoing number, and receiving calls from outside.

I can't say enough how much I appreciate not being locked into a plan. Our 8x8 service had locked us in without telling us, and now we're fighting to get out "early" after 9 years of using them. I'm incredibly happy with Ooma after comparing the price and services with 4 other providers. In the end their sales and support people have been great, and the UI is incredibly intuitive. It's just what we need for our small business. Review collected by and hosted on G2.com.

I wish the admin UI were geared towards users instead of phone numbers. Currently, each user/employee has a phone number, and they have to use it as their username when logging in. This would be much easier if they could set up their own login. I also wish I could set up other numbers as administrators so that not only 1 person is an admin for the account, in case someone gets sick or is unavailable.

The call blocking with Nomorobo seems fine, but we still get a TON of sales calls, more than I we remember getting with our previous provider. This went down significantly when we switched to have the blocked and unknown calls go to voicemail, but it seems we need to address the blocked/unknown numbers since the spam blocking seems to miss a lot. Review collected by and hosted on G2.com.

I like that I have two business lines with a phone tree, which allows my business the opportunity to be at a higher level of how it is seen based on having a business phone and after-hours messaging.

I have been able to use the phone tree so that when the other business phone is not answered, it then transfers to me rather than go into voice mail. This allows no missed messages.

I've liked that when I've called for technical assistance that somebody is available and resolve it on one call.

And, now that we have access to texting and receiving pictures, it has been a game-changer for the business. Review collected by and hosted on G2.com.

System has frozen on me at times. And, my phone tree did not work and I have to fix it multiple times. I have to do a workaround to get it to work properly. Review collected by and hosted on G2.com.

I like how easy Ooma was to set up and use. We have several lines and it makes call routing much easier. Having a virtual receptionist has greatly improved our phone system. We can set vacation hours, prerecorded messages, daily scheduled hours, and direct calls wherever needed in our shop all without constant upkeep. The virtual receptionist just takes care of it once you have it set up! We have not been long time customers and Ooma has already made improvements by adding new features, so they are definitely improving their business as times goes on. Review collected by and hosted on G2.com.

Our business is in a rural area, so if our internet disconnects, so does our phones. Also, I was never able to get our phone number to be able to be transferred to Ooma office, but I believe this has more to do with our phone company than Ooma office. Review collected by and hosted on G2.com.

I love how quickly and user-friendly the Ooma phone set up process is. Not only was the set up easy, but when I called in for a few brief questions, the staff was incredibly helpful and provided the guidance quickly and easily. The phone is also quite comfortable. The size of the buttons and easy of button placement makes for a streamlined process. I also appreciate the efficiency of the caller ID as it helps me determine who is calling quickly and how I can be prepared before picking up the phone. Review collected by and hosted on G2.com.

I have yet to find a dislike at this time. However, when I did call customer service, a few months ago, I do recall asking about a specific feature that she stated isn't available at this time, such as the desktop app and transcripts of voicemails. The transcripts go directly to email. It would be nice to have them also housed in the app or on the web browser version of Ooma phone so that there are several areas where we can keep a history of the calls. I would also like there to be a more streamlined way of seeing what phone line a client called in from. Since we have a couple of lines, I want to be able to track that information easier, such as switching between lines. Would also be nice to have that feature directly on the phone, instead of having to customize it on the browser first. Review collected by and hosted on G2.com.

Last week when the power went out my Ooma app on my phone was able to handle all my calls. Review collected by and hosted on G2.com.

Need to have gifs in texts. Would love to have a little better connection Review collected by and hosted on G2.com.

Now that it is set up, it works well for remote workers. Review collected by and hosted on G2.com.

It took some time to get it set up the way I like it. But the customer support was good. Review collected by and hosted on G2.com.

How easy it is to transfer calls and know who is called or have called Review collected by and hosted on G2.com.

I myself find the system easy to use, however my father who is older and some office co-workers have problems answering calls and transferring calls, I am tired of trying to get them to understand the process. Review collected by and hosted on G2.com.

If I have had a problem, and that has only happened a couple of times in 4 years, their customer service has immediately helped me fix the problem. Review collected by and hosted on G2.com.

Because it is a VOIP system, if the internet is down, it's down too. Review collected by and hosted on G2.com.

Great Customer Service. Easy to install and they were there to help me with any questions. Review collected by and hosted on G2.com.

Still having a problem with some customers phoning in from a landline and going to an old voice mail box from the previous company. Review collected by and hosted on G2.com.

Call recording, online portal, able to see who did and didn't successfully make the call go through, etc... Review collected by and hosted on G2.com.

Sometimes it breaks up or ends call before you are done. Review collected by and hosted on G2.com.