Ooma makes it easy for me to manage calls coming into my business. The system allows for me to have a automatic answering service that routes calls appropriately and reduces the need for me to answer inappropriate or unnecessary callers. Review collected by and hosted on G2.com.

I would like Ooma to offer an a-la-carte option for small businesses like mine that don't have multiple phones or staff. Due to my location, I can't use Ooma's internet, and it has become quite costly to have Ooma's telephone and an alternate telephone provider. If Ooma offered a lower rate for me to use just the two lines and no other phones for around $30 a month, it would be much more manageable. Review collected by and hosted on G2.com.

I like that once logged into the app, our phone calls can ring on devices logged into the app thus ensuring that we do not miss a client's call. Review collected by and hosted on G2.com.

While the text feature is great, it is disappointing not to be able to conduct a search of the texts on the app version of Ooma. Review collected by and hosted on G2.com.

Ooma Office has been amazing for our small non profit. The value and the service put it over any other company we have used. No more being on hold for hours to make adjustments or ask questions. I love the online access and how easy it is to make changes. It was a huge asset during COVID when I had to make changes to our answering service from home. It was easy to set up and we use it every day. Review collected by and hosted on G2.com.

We have occasional outages that can affect the phone service. We do have an issue trying to call members who have certain blocks on their phones to not allow VOIP calls. Review collected by and hosted on G2.com.

What our old land line style phone company could not do we were able to do with Ooma and at a lower cost per month. We relocated and the orginal company was insisting that we needed to change our phone number. That would have meant a huge loss of business and many more dollars in sending out the change notices. Ooma said, "not a problem. When do you want this to happen?"

Done within hours. Happy ever after. Review collected by and hosted on G2.com.

Ooma could use more choices of music on hold. Review collected by and hosted on G2.com.

We have technology-based usage, so we were able to connect ourselves for Customer Service management software, as well as to do our meetings, utilizing the platform which is saved us 10 minutes to of Review collected by and hosted on G2.com.

We would appreciate it if it had more APIs in other systems that we can link into for smoother transition between calls, especially call centers are holding meetings on the Ooma meeting Platform which has to be other windows base or have a host to have other people connect in. This is different than using lysing team zoom or even Google works. I would say those are the biggest competitors on their platform for.meeting Review collected by and hosted on G2.com.

What I like best about OOma is that I can use my cell phone to answer my office calls and easy to use. Review collected by and hosted on G2.com.

Have not experienced any dislikes after I was familiar with all the new phone system. Review collected by and hosted on G2.com.

Ooma Office is easy to use and set up. They are very competetive in pricing! We use our system daily Customer service is awesome. Review collected by and hosted on G2.com.

I like to see a person from time to time. I love to have a relationship with a person not just a company/ Review collected by and hosted on G2.com.

So easy to use! App based and will work on your smart phone as well as act as it's own phone book. No need to integrate or allow access to your contacts if you don't want it, all you have to do is install the app once your company has a contract and you're good to go. Even works along side desk stations if you aren't remote or mobile. You can truly keep your company and personal contacts separate! It has a low entry price, and companies with tight budgets will like that it requires no annual contract. Review collected by and hosted on G2.com.

Username and password the only authentication option. You'll have to be assigned from whoever is the admin for the service. There is also no auto-call back feature. Review collected by and hosted on G2.com.

You can save lots of money on different lines when you will get one line with all different lines and pay for one line only .plus whenever you have interenet outage still you can survive. It's really cost effective user friendly and best for small or larger business. Review collected by and hosted on G2.com.

Nothing much but sometime take longer time to connect customer services . Review collected by and hosted on G2.com.

We sound more professional and way bigger than we are by using Ooma. I was also able to use a VA off shore to answer and book my calls while using my business phone #. Review collected by and hosted on G2.com.

Sometimes hard to navigate the software to change users and other features. At times hard to hard to get a hold of a rep. Long wait times for service. Review collected by and hosted on G2.com.