We were able to transfer our business phone number even though we changed areas. The phones are easily customized for the answering, forwarding, voice mails and operate from internet. We do not even have ours plugged into a router and using wireless! This was so easy, less cost and we did not have to change our business phone number when we moved the office to a new city. Their support team is great! Review collected by and hosted on G2.com.

Just the setup but their staff are outstanding in walking us through any startup, updates, changes and always so patient Review collected by and hosted on G2.com.

- Value

- Robust feature set

- Service reliability

- Customer service Review collected by and hosted on G2.com.

- limited hardware options

- mediocre quality of ooma branded phones Review collected by and hosted on G2.com.

I am licensed and have clients in 25 States the price is extremely competitive and the service has been superb. Any issues we have are handled promptly and professionally. Review collected by and hosted on G2.com.

The new video conference is not as robust as we need for our origination; however they are working to improve it. Review collected by and hosted on G2.com.

Desktop APP is the biggest plus, so now have ability to use desktop, web or phone app in addition to the desktop phone. Review collected by and hosted on G2.com.

Would like to be able to monitor BLF in web interface and desktop APP Review collected by and hosted on G2.com.

Ooma has a multitude of useful features! Review collected by and hosted on G2.com.

The Windows app is not as robust as the online account. The same features available online need to be added to the Desktop app. Review collected by and hosted on G2.com.

The phones are "plug and play". All settings are pre-set and ready to go out of the box.

The portal for call configuration is intuitive and easy to set up.

It is easy to configure voicemail greetings, announcements, and music on hold. There is a good built-in text-to-voice generator for professional-sounding recordings.

Multiple phone lines are included, including a toll-free line.

Unlimited calling in the US and Canada are included. Review collected by and hosted on G2.com.

Slow customer support. The support staff is knowledgeable and very friendly, but hold times are extremely long, and support calls were disconnected more than once AFTER a long hold time. There is no trouble-ticket system or email, so one is force to call and wait.

You must by and use phones from Ooma.

For the virtual receptionist, there is no option to route calls to an external line.

There is no option for multiple call flows.

The only contact list for the Android and Windows apps is the call history. Using the Android app with VoIP produces poor call quality. Using the cell connection option produces better quality calls, but the ability to transfer and "flip" calls is lost. Review collected by and hosted on G2.com.

The phone app helps greatly now that we are working remotely. Review collected by and hosted on G2.com.

I am logged out of the app occasionally for no reason. Review collected by and hosted on G2.com.

Between the desktop phones, integrated with the Desktop app, and the Mobile App, we have seamless communication Review collected by and hosted on G2.com.

Nothing, the product is actually perfect Review collected by and hosted on G2.com.

I love the cost. Cut our phone bill in half and the customer service has been excellent. Also many features that weren't available with my old phone service. Review collected by and hosted on G2.com.

I haven't found anything negative as of now. Review collected by and hosted on G2.com.

clarity of calls and website portal also good price Review collected by and hosted on G2.com.

i would like the physical phone to be more high tech. Review collected by and hosted on G2.com.