What we like most about Onward Checkout+ is how seamlessly it integrates into our Shopify checkout while giving our customers peace of mind. Since launching it, the experience has been smooth for both our team and our customers. The claims process has been straightforward, resulting in fewer customer service issues and happier customers. We also appreciate that Onward continues to roll out new features and improvements at no additional cost. Our account manager, Brian, has been proactive in keeping us informed about new capabilities and even helped us implement them on our site, making the experience even better. Review collected by and hosted on G2.com.

We haven't had any major issues with Onward Checkout+. If I had one suggestion, it would be to offer long-term customers loyalty discounts or volume-based pricing. We've been happy with the platform and have continued to use it because of the excellent service and ongoing product improvements, so it would be nice to see existing customers rewarded as the partnership grows. Review collected by and hosted on G2.com.

How thoughtfully designed the overall experience is for both our team and our customers. The dashboard is clean and intuitive, making it very easy to navigate and reducing the amount of training needed internally. The Shopify integration was seamless, and it fit naturally into our existing workflows without requiring complicated setup or maintenance.

From a performance standpoint, claims are handled quickly and efficiently, which has improved the customer experience significantly. The self-service functionality is another huge benefit because customers can resolve issues on their own without needing to wait on our team, helping reduce support volume while still providing a premium experience. Review collected by and hosted on G2.com.

There are only a few areas where we would love to see additional flexibility within Onward Checkout+. One improvement would be the ability to create multiple return labels for returns containing multiple items.

We would also love more customization around the customer education experience at checkout. Occasionally customers do not fully realize they are purchasing Onward+, so having the ability to link a help article or additional information directly within the add-to-cart or checkout experience would help communicate the value and benefits more clearly.

Having more control over refund amounts directly within the Onward portal would be extremely helpful for our team and would provide greater flexibility when handling unique customer situations and restocking fees. Review collected by and hosted on G2.com.

What I like most about Onward Checkout+ is that it allows me to assist customers in a more accurate and professional way. Onward covers situations and protections that we as a company normally do not cover, which helps provide customers with more confidence and better support during their purchase experience. Review collected by and hosted on G2.com.

One concern I have is the potential waiting time customers may experience during the claims process. Although I personally have not had this issue yet, I sometimes feel that claim resolutions could take longer than customers expect. Review collected by and hosted on G2.com.

The best part about Onward Checkout+ is how simple it is to submit a claim. Most of our demographic has a hard time navigating the internet in general, so the straightforward claim-filing process makes it easy for us to either walk them through it or complete it on their behalf without taking up too much bandwidth. We’re currently working on a Richpanel integration, which I’m sure will make the process even more streamlined. The Onward team is also very responsive and always ready to help, no matter the issue. Review collected by and hosted on G2.com.

I didn’t like that it doesn’t currently offer a Richpanel integration, but both parties are working on making that happen, which speaks volumes. Review collected by and hosted on G2.com.

It’s easy to integrate into the checkout process, and it offers a fast, straightforward solution for customers whose packages are affected by transit issues like loss or damage. Review collected by and hosted on G2.com.

We truly don't have anything negative to say about Onward so far! Review collected by and hosted on G2.com.

Honestly what I like most about Onward checkout is the team behind it. I’ve never worked with a tech partner that was so quick to answer a question or hop on a call. They are more than willing to go over the platform again and again if it helps you understand and appreciate the tool. Review collected by and hosted on G2.com.

That an ID is required for lost/stolen packages. Customers hate that. BUT I get it. I’m glad they are watching out for fraudsters. Review collected by and hosted on G2.com.

I like that Onward Checkout+ makes returns and exchanges quicker and more efficient. The ease of use is great because it makes my job easier and allows me to process more customer returns and claims without having to do more work. The initial setup was very easy. Review collected by and hosted on G2.com.

Some customers feel they cannot checkout without using it and it frustrates them. Having it more clear that it is optional would be helpful. Review collected by and hosted on G2.com.

I love how seamless Onward makes the return process for our company, along with how intuitive it is, both customer-facing and on the back end. The team is also incredible at helping out when we need it. It has integrated seamlessly into our Shopify store, making setup simple and quick. Review collected by and hosted on G2.com.

I wish we could alter the amount we can refund customers based on how the product is returned to us. i.e., the condition of the product. If we could alter the amount, then we'd be able to process all our returns in Onward without even touching our Shopify store. It would also be fantastic to be able to have more than one shipping label provided to customers asa our orders are shipped in multiple boxes quite often. Review collected by and hosted on G2.com.

Ever since we started using Onward Checkout+, I don’t have to worry about releasing our orders for fulfillment on a Friday if the weather is bad.

I also love that I can add it to an order afterward, which means we can apply it to wholesale orders too when needed. Review collected by and hosted on G2.com.

The gadget shows differently at checkout depending on what version of Shopify you have. Review collected by and hosted on G2.com.

BUBS loves Onward Checkout+ because it gives customers the peace of mind they crave from purchase to delivery. Review collected by and hosted on G2.com.

BUBS would love to see some of the dashboard analytics populate more consistently. Have run into issues where it is difficult to gather data sorted by custom date ranges Review collected by and hosted on G2.com.