[ Onward ... Reviews ](https://www.g2.com/products/onward-checkout/reviews) [ Onward ... Reviews ](https://www.g2.com/products/onward-checkout/reviews) # Onward Checkout+ Features ##### ## Shipping Insurance (6) Claim Tracking Software allows for claim filers to track the status of their claims and connect with customer service professionals. Shipment Tracking Integrations APIs connect the tool to TMS, supply chain visibility software, e-commerce platforms, or other relevant tools that help track in-transit shipments and assess at-risk products. Cargo Tracking Tool is used for B2B professionals seeking to insure their cargo. Reporting & Analytics Dashboards and analytics tools allow for reporting around performance around shipping and completed claims. B2C E-Commerce Tracking End user is a customer seeking to rectify issues with an online shopping order. Claim Filing Tool provides native portals for filing claims if a product is lost, damaged, or stolen. Show More ##### ## Agentic AI - E-Commerce Tools (3) Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Show More ##### ## Additional Functionality (38) Ad hoc Reporting Generate one-off reports that meet information requirements Event Logs A chronological record of actions or occurrences within a network, software, or process Access Controls/Permissions Define levels of authorization for access to specific files or systems AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Workflow Management Create, design and manage workflows for repetitive tasks Debit/Credit Card Processing Accept and process credit/debit card transactions Root Cause Analysis Identify and analyse the reasons behind accidents Conditional Logic Capability of a software or system to make decisions and perform actions based on specified conditions Generative AI Use AI to generate content in the form of text, images, videos, etc. Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Response Management Planning and managing of resources and procedures to mitigate the impact of events and incidents Prioritization Arrange tasks based on the level of priority or urgency Dispute Management Investigate and resolve disputes/issues using workflow, audit trails, and other system tools Custom Fraud Rules Rules that can be customized/created based on business requirements for fraud prevention Real-time Alerts Receive notification of issues as soon as they occur Evidence Management Administration and control of evidence related to investigations/cases Rate of Return Analysis Case Management Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process API Application programming interface that allows for integration with other systems/databases Task Management Create, manage and track all task activities and progression Transaction Monitoring Monitor or audit historical and current transactions to analyze customer account activities Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Payment Tracking Track sent and received payments, invoices, and bills. Payment Fraud Prevention Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Refund Management Oversee the process of issuing refunds Data Synchronization Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Business Process Automation Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Risk Scoring Assess and score risks using risk matrices Predictive Analytics Predict future data based on historical data sets Chargeback Tracking Track usage and chargeback for disputed transactions/expenses AML Compliance Anti-money laundering compliance helps businesses uncover suspicious financial activity Financial Transaction Approval Approve legitimate financial transactions after reviewing for fraud or other risks Third-Party Integrations Set up connections to third-party platforms to improve business processes Source Tracking AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Claims Tracking Process of tracking new and submitted claims and the status of submitted claims Real-Time Reporting Active reporting of data and metrics Show More ## Top-Rated Alternatives [ ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") Tidio 4.6/5(1,960) ](https://www.g2.com/products/tidio/reviews) [ ![Elfsight](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6187799fc6668b996594387a66d6019e/elfsight.png "Elfsight") Elfsight 4.8/5(907) ](https://www.g2.com/products/elfsight/reviews) [ ![LoyaltyLion](https://images.g2crowd.com/uploads/product/hd_favicon/2d53556fd7eca2c602961126f42eda1d/loyaltylion.svg "LoyaltyLion") LoyaltyLion 4.6/5(610) ](https://www.g2.com/products/loyaltylion/reviews) [ View All Alternatives ](https://www.g2.com/products/onward-checkout/competitors/alternatives) ##### Categories on G2 [ E-Commerce Tools ](https://www.g2.com/categories/e-commerce-tools)[ Shipping Insurance ](https://www.g2.com/categories/shipping-insurance) ##### Explore More [ Top-rated KB platforms for large contact centers ](https://www.g2.com/discussions/top-rated-kb-platforms-for-large-contact-centers)[ Best cloud-based CPQ software for business apps ](https://www.g2.com/discussions/what-is-the-best-cloud-based-cpq-software-for-business-applications)[ Is a dedicated mobile crash reporting platform worth it for a small app team, or does the free tier of Firebase Crashlytics cover most of what a startup actually needs? 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